26 customer enablement manager jobs at 22 companies in Boston, MA
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Senior Manager, Customer Education & Enablement
Waltham, Massachusetts, United States
$130k-$160k/yr HybridFull Time
Experience building and scaling customer education and enablement programs for SaaS, familiarity with Allego and enablement/learning technologies, strong instructional design and program management, and excellent written and verbal communication.
Allego
1mo
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Senior Customer Operations Enablement Manager
Breda or Waltham
€80k-€110k/yr OnsiteFull Time
10+ YOEBachelor's preferred,10+ years in customer service/training in life sciences or regulated industries; experience with Order-to-Cash, training design, SAP, Salesforce, and LMS; strong stakeholder and analytical skills.
LMS, SAP, Salesforce
3w
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Partner Success & Enablement Manager
Pozuelo de Alarcón or Madrid or Boston or Brussels or Brno
RemoteFull Time
3+ YOE3+ years in partner success/enablement/channel ops/customer success or technical marketing; strong communication, presentation, organizational and project management skills; familiarity with CRM systems; knowledge of enterprise infrastructure, cloud, virtualization or Kubernetes.
CRM, Kubernetes, OpenNebula, macOS, Windows, Linux
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Director, Enablement Excellence- Member Services
Boston, Massachusetts, United States
$130k-$175k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer support/knowledge/learning/quality with 5+ years people leadership; experience building AI-enabled knowledge, training, and quality programs; strong communication and stakeholder skills.
LMSs, knowledge bases, automated QA platforms, AI-powered coaching systems, AI
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Customer Education & Content Manager
New York City or United States or Boston or San Francisco
HybridFull Time
3+ YOE3+ years in SaaS content/education/enablement; experience launching customer education and certification programs; strong scripting, on-camera, and cross-functional collaboration skills; LMS and screen-recording tool experience.
Loom, Camtasia, ScreenFlow, Skilljar, Gainsight CE, Northpass, Docebo, Comply AI
2w
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Customer Growth Strategy Manager | Financial Services
New York or Chicago or Charlotte or Arlington or Morristown or Hartford or Boston or Philadelphia
$87k-$253k/yr OnsiteFull Time
5+ YOEMinimum 5 years in growth/customer strategy, consulting, or transformation within Financial Services; bachelor's or equivalent; experience leading teams, building business cases, using AI-enabled approaches, and client-facing delivery; travel up to 50%.
4d
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Customer Education Lead
Cambridge, Massachusetts, United States
$160k/yr HybridFull Time
3+ YOE3+ years in product management, product marketing, customer education, or SaaS customer-facing roles; launch, enablement, activation, content, facilitation, and data-driven decision-making experience required.
Mixpanel, Looker
1w
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VP, Product Payments Experience & Customer Loyalty
Boston, Massachusetts, United States
$250k-$300k/yr HybridFull Time
15+ YOE5+ Mgmt15+ years product management with 5+ years leading at VP level; deep payments and global market experience; expertise in conversion optimization, loyalty programs, analytics, AI-enabled product development, and executive leadership.
Amplitude, Mixpanel, Looker, Tableau, Figma, Jira, Confluence
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Product Owner II - Customer Experience & The Way We Work Enablement (Hybrid)
Wilmington or Buffalo or Boston or Baltimore or Washington or New York City or Bridgeport or Burlington
$136k-$227k/yr HybridFull Time
6+ YOE6+ years product, analytical or technical experience; bachelor’s degree (or equivalent); experience with product design, Agile/Lean, stakeholder influence, and customer research tools.
Qualtrics, User Zoom, User Research, User Interviews, Service Now SPM, Agile, Lean, Design Thinking
3w
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Software Product Line Manager
Chelmsford, Massachusetts, United States
$157k-$227k/yr OnsiteFull Time
8+ YOEBachelor's in engineering or CS,8+ years product line management for SDR/radar/defense markets,experience with SDR architectures,Embedded Linux,FPGA/GPU,AI-enabled workflows,and customer-facing defense engagements;U.S. citizenship required.
GNU Radio, VITA/VRT, CMOSS, SOSA, OpenVPX, Embedded Linux, FPGA, GPU
1w
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Head of Customer & Field Learning
Burlington, Massachusetts, United States
OnsiteFull Time
Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement, with AI, measurement, communication, and cross-functional influence skills.
AI, conversational AI, prompt engineering, workflow automation
2w
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Product Marketing Manager
United States or Washington or San Francisco or Boston or Bethesda
$100k-$140k/yr RemoteFull Time
5+ YOEFive or more years in product marketing, preferably B2B SaaS or hospitality technology, with go-to-market, positioning, customer research, competitive intelligence, sales enablement, project management, and communication experience.
SaaS, PMS
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Product Marketing Manager
Northborough, Massachusetts, United States
$140k-$160k/yr OnsiteFull Time
8+ YOE8+ years B2B product marketing experience with technical products; strong writing, messaging, launch, sales enablement, and project management skills; ability to translate technical data into customer-facing value.
1mo
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Partner Success Manager - Remote/CT, MA, RI
Boston or Massachusetts or Connecticut or Rhode Island
$85k-$95k/yr RemoteFull Time
3+ YOE3+ years in partner/customer or account management with healthcare partners; bachelor’s or equivalent experience; strong analytic, communication, and relationship skills; CRM familiarity; comfortable with AI-enabled workflows.
Salesforce, HubSpot, Gainsight
1mo
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Senior Product Marketing Manager (Intellectual Property)
Boston, Massachusetts, United States
RemoteFull Time
7+ YOEBachelor's degree or equivalent,7+ years B2B marketing experience with customer marketing, lifecycle or enablement, strong storytelling, cross-functional collaboration, and product messaging skills.
1mo
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Senior Product Marketing Manager (Intellectual Property)
Boston or United States
RemoteFull Time
7+ YOEBachelor's degree or equivalent,7+ years B2B marketing experience with customer/lifecycle/enablement focus,experience with cross-functional go-to-market teams,strong storytelling and writing skills.
2mo
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Senior Director, Research & User Intelligence, Customer and Developer Experiences
McLean or San Francisco or Cambridge or New York
$270k-$308k/yr OnsiteFull Time
8+ YOE2+ MgmtSenior research leader with 8+ years in UX research/data science/customer experience/product management, 3+ years analyzing qualitative and quantitative data, 2+ years managing researchers, experience building research programs and using AI-enabled discovery.
1w
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Sr. Product Portfolio Marketing Manager
Boston or Austin
$155k-$185k/yr HybridFull Time
5+ YOE5+ years product/portfolio marketing in B2B technology or healthcare; bachelor's degree in marketing/business/communications; experience with positioning, messaging, persona/ICP development, sales enablement, and customer evidence; ability to align cross-functional stakeholders.
1w
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Service and Operations Strategy Leader (Hybrid)
New York City or Bethlehem or Boston or Pittsfield
$132k-$218k/yr HybridFull Time
8+ YOERequires 8+ years in operations strategy, service transformation, consulting, or process improvement, plus experience with customer experience, automation, AI-enabled operations, operating models, and regulated environments.
AI, contact center platforms, workforce optimization tools, conversational AI, virtual agents
2d
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Senior Team Lead, GTM Instructional Design
Bethesda or Vancouver or Waltham
$70k-$110k/yr HybridFull Time
5+ YOERequires 5+ years in customer enablement, education, L&D, content operations, instructional design, or related SaaS work, plus project management, digital learning, analytics, cross-functional coordination, and communication skills.
Jira, Learning Management System (LMS)
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