29 customer adoption manager jobs at 26 companies in Chicago, IL
19h
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Adoption Strategist (Engagement Manager)
San Francisco or New York City or Chicago
$130k-$145k/yr HybridFull Time
3+ YOEBachelor's degree in a relevant business or technical field, 3+ years in customer success, professional services, consulting, transformation, change management, or SaaS adoption, plus enterprise adoption and executive stakeholder experience.
SaaS, AI
2w
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Strategic AI adoption lead (Central)
Chicago or Austin
$168k-$212k/yr HybridFull Time
9+ YOE9+ years customer success experience owning activation and adoption, expertise building champion networks and workshops, ability to design custom AI solutions, strong stakeholder management and facilitation skills.
2w
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Lead Adoption Counselor
Naperville, Illinois, United States
$18-$20/hr OnsiteFull Time
1+ YOE1+ year animal handling experience, high school diploma/GED, strong customer service and communication skills, ability to lift up to 50 lbs, open availability including weekends, basic computer and data entry skills.
ShelterLuv, Petfinder
1w
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Customer Solutions Manager
United States or New York City or Atlanta or Charlotte or Chicago
$110k/yr RemoteFull Time
3+ YOERequires 3+ years in a data-driven customer-facing role, enterprise relationship management, analytics adoption, data storytelling, revenue awareness, executive presence, and clear communication.
SQL, Tableau, Looker, Power BI, Python, R, Claude, Gemini, Nielsen, Circana, Numerator, 1010data
3w
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Majors Customer Success Manager
Chicago, Illinois, United States
$180k-$210k/yr HybridFull Time
Enterprise customer success experience, consultative/strategic account management, change management and adoption skills, excellent communication and stakeholder influence, willingness to travel up to 25%.
2mo
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AI Customer Success Manager
Chicago or Minneapolis
$111k-$131k/yr HybridFull Time
Serve as primary engagement lead for business teams adopting AI: intake readiness, process navigation, stakeholder alignment, post‑launch adoption, and change management; strong communication and consultative skills.
1mo
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
3w
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Senior Customer Success Manager
Chicago, Illinois, United States
$135k-$225k/yr RemoteFull Time
5+ YOE5+ years customer success experience with enterprise SaaS, ability to drive adoption and renewals, strong business acumen, technical aptitude, presentation and stakeholder management skills.
CRM, Nexthink
2mo
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Manager, Customer Success
Mountain View or Chicago
HybridFull Time
5+ YOE2+ Mgmt2+ years managing customer success/post-sale teams; 5+ years in enterprise SaaS CS or AM; proven NRR and adoption growth; coaching, operational rigor, data fluency, cross-functional collaboration; AI literacy and LLM experience.
Spotter, SpotterViz, LLMs
3mo
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Customer Success Manager
Chicago or Toronto
HybridFull Time
Experience in B2B SaaS customer success; builder mindset; thrive in fast-paced early-stage settings; proven ability to drive retention, adoption, and long-term customer success; experience leading executive-level conversations and complex client presentations.
CRM
1mo
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Customer Success Manager, Enterprise
New York City or Chicago or Dallas or United States
$165k-$185k/yr RemoteFull Time
6+ YOE6+ years in enterprise customer success at a SaaS/AI company, full lifecycle ownership, strong executive communication, data-driven decision making, ability to drive adoption and net revenue expansion; comfortable with up to 25% travel.
2w
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Customer Marketing Manager
Chicago, Illinois, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE5+ years customer/lifecycle marketing in B2B SaaS; experience in customer advocacy, storytelling, cross-functional collaboration, and driving adoption and expansion.
Agentia, Salesforce
1mo
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Customer Success Manager, Global SMB
Jakarta or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
OnsiteFull Time
Manage SMB accounts with a tech-touch model, drive product adoption, own renewal targets, deliver product expertise and executive business reviews, and have domain knowledge of SaaS/Mobile/APIs/Marketing Automation/Marketing Analytics/HTML.
Braze, BrazeAI, APIs, HTML
1mo
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Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT
Indianapolis or Chicago or New York City or Seattle or Bellevue or Dallas or San Francisco or Austin
$150k-$227k/yr HybridFull Time
8+ YOE8+ years in customer success or strategic customer-facing SaaS roles; experience managing complex enterprise accounts, driving adoption and renewals across Sales Cloud and Service Cloud, stakeholder influence, and strategic planning.
Sales Cloud, Service Cloud, Einstein for Sales, Einstein for Service
1mo
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Account Manager, Client Engagement & Adoption
Chicago or Atlanta or New York City or United States
$80k-$95k/yr RemoteFull Time
2+ YOE2–5+ years in account management, customer success, SDR/BDR, or sales in a SaaS/B2B environment; experience managing large client portfolios; CRM (Salesforce) experience beneficial; strong communication, coachability, and commercial mindset.
Salesforce
1mo
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Customer Enablement Delivery Manager
Rolling Meadows or Temple Terrace
$95k-$165k/yr HybridFull Time
4+ YOE4+ years relevant experience or bachelor’s degree; experience building scaled digital customer learning (online academies, automated journeys), digital adoption tools (Pendo, WalkMe), data-driven problem solving, and cross-functional collaboration.
Pendo, WalkMe, Skilljar, Docebo, Absorb
1mo
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
3w
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Associate Customer Success Management
Nashville or Chicago or New York City or Atlanta
$63k-$105k/yr OnsiteFull Time
Supports senior CSMs to ensure product adoption, retention, and growth; strong communication, organization, attention to detail, ability to manage escalations and coordinate cross-functional teams.
1w
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Enterprise GEO/SEO Account Manager
Chicago, Illinois, United States
$100k-$120k/yr OnsiteFull Time
4+ YOE4+ years in customer success/account management or client-facing SaaS roles; enterprise relationship management, project management, presentation and communication skills; ability to guide adoption and optimize customer outcomes.
3w
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Technical Success Manager
Chicago, Illinois, United States
$100k-$115k/yr HybridFull Time
3+ YOE3+ years in technical customer-facing roles, knowledge of enterprise cybersecurity/networking/cloud/SaaS, ability to drive adoption and retention, strong communication and stakeholder management.
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