34 customer adoption manager jobs at 31 companies in Illinois
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Adoption Strategist (Engagement Manager)
San Francisco or New York City or Chicago
$130k-$145k/yr HybridFull Time
3+ YOEBachelor's degree in a relevant business or technical field, 3+ years in customer success, professional services, consulting, transformation, change management, or SaaS adoption, plus enterprise adoption and executive stakeholder experience.
SaaS, AI
3w
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Strategic AI adoption lead (Central)
Chicago or Austin
$168k-$212k/yr HybridFull Time
9+ YOE9+ years customer success experience owning activation and adoption, expertise building champion networks and workshops, ability to design custom AI solutions, strong stakeholder management and facilitation skills.
3w
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Lead Adoption Counselor
Naperville, Illinois, United States
$18-$20/hr OnsiteFull Time
1+ YOE1+ year animal handling experience, high school diploma/GED, strong customer service and communication skills, ability to lift up to 50 lbs, open availability including weekends, basic computer and data entry skills.
ShelterLuv, Petfinder
2w
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Customer Solutions Manager
United States or New York City or Atlanta or Charlotte or Chicago
$110k/yr RemoteFull Time
3+ YOERequires 3+ years in a data-driven customer-facing role, enterprise relationship management, analytics adoption, data storytelling, revenue awareness, executive presence, and clear communication.
SQL, Tableau, Looker, Power BI, Python, R, Claude, Gemini, Nielsen, Circana, Numerator, 1010data
1mo
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Majors Customer Success Manager
Chicago, Illinois, United States
$180k-$210k/yr HybridFull Time
Enterprise customer success experience, consultative/strategic account management, change management and adoption skills, excellent communication and stakeholder influence, willingness to travel up to 25%.
2mo
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Senior Customer Success Manager
Plano or Alabama or Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Idaho or Illinois or Louisiana or Michigan or Massachusetts or Missouri or North Carolina or New Hampshire or New Jersey or Nevada or New York or Pennsylvania or Oregon or Ohio or Rhode Island or South Carolina or Texas or Utah or Virginia or Washington or Wisconsin
HybridFull Time
5+ YOE5+ years in SaaS Customer Success or Account Management, portfolio ownership of retention and adoption, executive stakeholder engagement, data-driven risk management, Salesforce and CS platform experience.
Salesforce, Gainsight, ChurnZero, Catalyst
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Senior Customer Success Manager
Chicago, Illinois, United States
$135k-$225k/yr RemoteFull Time
5+ YOE5+ years customer success experience with enterprise SaaS, ability to drive adoption and renewals, strong business acumen, technical aptitude, presentation and stakeholder management skills.
CRM, Nexthink
2mo
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Manager, Customer Success
Mountain View or Chicago
HybridFull Time
5+ YOE2+ Mgmt2+ years managing customer success/post-sale teams; 5+ years in enterprise SaaS CS or AM; proven NRR and adoption growth; coaching, operational rigor, data fluency, cross-functional collaboration; AI literacy and LLM experience.
Spotter, SpotterViz, LLMs
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Customer Success Manager
Chicago, Illinois, United States
$48k-$64k/yr HybridFull Time
2+ YOE2+ years account/customer success experience, bachelor’s degree preferred, strong communication, proactive problem solving, collaboration with cross-functional teams, and experience driving product adoption and renewals.
3mo
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Customer Success Manager
Chicago or Toronto
HybridFull Time
Experience in B2B SaaS customer success; builder mindset; thrive in fast-paced early-stage settings; proven ability to drive retention, adoption, and long-term customer success; experience leading executive-level conversations and complex client presentations.
CRM
2mo
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Customer Success Manager
Texas or Illinois
$121k-$240k/yr RemoteFull Time
5+ YOEBachelor's degree or equivalent, 5+ years as a Technical CSM/TAM in enterprise software, deep knowledge of MDM, data governance, data quality and analytics, strong presentation and consultative skills, ability to drive adoption and retention.
Reltio, SAP
6d
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Large Law Customer Success Manager (Chicago, IL)
Chicago or Illinois
$75k-$126k/yr RemoteFull Time
JD required with experience serving law firms, legal professionals, or legal technology customers. Requires strategic customer success, account management, consulting, adoption, change management, data analysis, and relationship-building experience.
Salesforce, Gong, Seismic, Tableau, LLM
2mo
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Customer Success Manager, Enterprise
New York City or Chicago or Dallas or United States
$165k-$185k/yr RemoteFull Time
6+ YOE6+ years in enterprise customer success at a SaaS/AI company, full lifecycle ownership, strong executive communication, data-driven decision making, ability to drive adoption and net revenue expansion; comfortable with up to 25% travel.
3w
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Customer Marketing Manager
Chicago, Illinois, United States
$100k-$120k/yr OnsiteFull Time
5+ YOE5+ years customer/lifecycle marketing in B2B SaaS; experience in customer advocacy, storytelling, cross-functional collaboration, and driving adoption and expansion.
Agentia, Salesforce
6d
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Large Law Customer Success Manager (Chicago, IL)
Illinois or Chicago
$75k-$126k/yr RemoteFull Time
JD and experience with law firms, legal professionals, or legal technology. Requires customer success, account management, consulting, legal technology, enterprise software, or solution adoption experience and CRM, analytics, and AI tool proficiency.
Salesforce, Gong, Seismic, Tableau, LLM-based technologies
2mo
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Customer Success Manager, Global SMB
Jakarta or New York City or Austin or Berlin or Bucharest or Chicago or Dubai or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
OnsiteFull Time
Manage SMB accounts with a tech-touch model, drive product adoption, own renewal targets, deliver product expertise and executive business reviews, and have domain knowledge of SaaS/Mobile/APIs/Marketing Automation/Marketing Analytics/HTML.
Braze, BrazeAI, APIs, HTML
1w
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Senior Customer Success Manager
Pennsylvania or Georgia or Texas or Tennessee or Illinois or New York or North Carolina or Virginia or Massachusetts or Minnesota or Florida
$161k-$378k/yr RemoteFull Time
8+ YOEBachelor's degree or equivalent and 8+ years of related experience in customer success, strategic account management, success planning, cloud operations, and customer adoption; occasional domestic travel required.
HPE GreenLake, Public Cloud Architecture, ITIL, ITSM, Agile, DevOps
1mo
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Customer Success Senior Manager - Core (Sales & Service) Clouds - TMT
Indianapolis or Chicago or New York City or Seattle or Bellevue or Dallas or San Francisco or Austin
$150k-$227k/yr HybridFull Time
8+ YOE8+ years in customer success or strategic customer-facing SaaS roles; experience managing complex enterprise accounts, driving adoption and renewals across Sales Cloud and Service Cloud, stakeholder influence, and strategic planning.
Sales Cloud, Service Cloud, Einstein for Sales, Einstein for Service
3w
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Senior Specialized Customer Success Manager, CLM (Evisort)
Atlanta or Frisco or Austin or Denver or Boulder or Chicago
$114k-$171k/yr HybridFull Time
8+ YOE8+ years in customer-facing SaaS services, 5+ years managing customer relationships, 1+ year CLM experience, strong executive communication, data-driven adoption skills, and ability to travel up to 20%.
Evisort, Workday
1w
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Senior Customer Success Manager
Pennsylvania or Georgia or Texas or Tennessee or Illinois or New York or North Carolina or Virginia or Massachusetts or Minnesota or Florida or United States
$161k-$378k/yr RemoteFull Time
8+ YOEBachelor's degree or equivalent and 8+ years of customer success experience managing large accounts, success plans, adoption, expansion, and cross-functional teams; cloud, ITIL/ITSM, Agile, and DevOps knowledge required.
HPE GreenLake, Public Cloud Architecture, ITIL, ITSM, Agile, DevOps
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