72 customer analyst jobs at 57 companies in Cranston, RI
2mo
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Customer Solutions Analyst II
Bethesda or Vancouver or Waltham
$49k-$77k/yr HybridFull Time
4+ YOE4+ years in technical support or support engineering for B2B software; troubleshooting APIs, integrations, CRM syncs; proficiency with browser developer tools, HAR files, log analysis, SQL; strong written/verbal communication.
ZoomInfo, browser developer tools, HAR files, Salesforce, HubSpot, SQL, Zendesk, Salesforce Service Cloud
4d
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Customer Operations Analyst
Watertown, Massachusetts, United States
OnsiteFull Time
1+ YOERequires 1–3 years in customer-facing operations or coordination, strong organization, Excel or Google Sheets proficiency, clear communication, ownership, multitasking, and process improvement skills.
HubSpot, Excel, Google Sheets, AI tools
3w
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Customer Experience Analyst
Boston or Richmond
$65k-$88k/yr HybridFull Time
5+ YOE5+ years experience (or Masters+3), BS in quantitative field or equivalent, strong SQL and Excel skills, experience with Tableau/Hex/Python/R, experiment design experience, excellent communication.
SQL, Microsoft Excel, Tableau, Hex, Python, R
2d
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Customer Insights Analyst
Boston, Massachusetts, United States
$110k-$130k/yr HybridFull Time
2+ YOERequires 2+ years of data analysis, advanced SQL, statistical modeling, Python or R, BI tools, leadership communication, and a bachelor's degree in a quantitative field.
SQL, Python, R, Tableau, Power BI, Looker, scikit-learn, XGBoost, TensorFlow
2w
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Senior Customer Payments Analyst
Westborough, Massachusetts, United States
OnsiteFull Time
5+ YOEBachelor's degree in business, finance, accounting, or equivalent; 5–8 years in retail operations, accounting, banking, or related fields; customer payments experience preferred; Microsoft Office proficiency.
Microsoft Office Suite
1mo
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Senior Customer Experience Analyst
Boston, Massachusetts, United States
$90k-$121k/yr HybridFull Time
3+ YOE3+ years CX/VoC or analytics experience, bachelor’s degree or equivalent, hands-on Qualtrics and experience with Salesforce/Gainsight, familiarity with APIs, Snowflake, SQL, Power BI, strong analytical and communication skills.
Qualtrics, XM Directory, Salesforce, Gainsight, Snowflake, SQL, Power BI
2d
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Onboarding Analyst, Customer Success
North America or North Carolina or Charlotte or Washington, D.C. or Boston or Europe or Africa or United Arab Emirates or Qatar
$80k-$95k/yr RemoteFull Time
2+ YOERequires 2+ years in SaaS and 2+ years in operations, support, project coordination, analytics, or similar. Strong organization, written communication, dependency tracking, initiative, and adaptability required.
SaaS, CRM, Planhat
3d
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder collaboration, and data storytelling.
Microsoft Excel, Power BI, SAP, ERP, CRM, Tableau, SQL, Alteryx
1mo
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Senior Analyst, PropTech Customer Systems
Atlanta or Newton
$85k-$105k/yr OnsiteFull Time
4+ YOEBachelor's degree, 4+ years multifamily experience, hands-on PropTech platform experience, workflow analysis, stakeholder collaboration, travel as required.
Yardi Interfaces, Yardi Screening, Bilt, The Guarantors, Jetty, Verifast, SafeRent, EliseAI, Funnel, Bluemoon, Claude, Microsoft Copilot, Google Gemini Enterprise, OpenAI
3w
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Customer Experience (CX) Insights Analyst
Boston, Massachusetts, United States
$73k-$122k/yr HybridFull Time
2+ YOE2+ years experience in CX, VoC, analytics or research; university degree in quantitative/business/technical discipline; experience with NPS/OSAT, forecasting, dashboards, and executive storytelling.
NPS, OSAT, Medallia, Qualtrics, Adobe Analytics, Microsoft Excel, Microsoft PowerPoint, Power BI, Tableau
1mo
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Senior Customer Success Systems Analyst (Gainsight)
Boston, Massachusetts, United States
$110k-$164k/yr HybridFull Time
3+ YOE3+ years Gainsight administration in SaaS, Gainsight Level 3, experience with rules, scorecards, CTAs, reporting; strong project management and stakeholder communication.
Gainsight, Salesforce, Gong, Outreach
3d
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Lead Analyst Global Customer Service/Orthopedics
Raynham or West Chester or Raritan
$87k-$124k/yr HybridFull Time
5+ YOEBachelor’s degree and 5+ years in supply chain, customer service, or systems management, preferably in healthcare or medical devices. Requires advanced Excel, analytics, global stakeholder, and reporting experience.
Microsoft Excel, SAP, ERP, CRM, Tableau, SQL, Alteryx, Power BI
2mo
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Sr Data Analyst, Customer Operations
San Francisco or Atlanta or Austin or Boston or Chicago or Dallas or Denver or Houston or Jacksonville or Los Angeles or Miami or New York City or Phoenix or Portland or Sacramento or Salt Lake City or San Diego or Seattle or Washington, D.C. or Ottawa or Toronto or Vancouver or Mexico City
$80k-$146k/yr HybridFull Time
4+ YOE4+ years in analytics/BI supporting customer-facing functions; strong SQL, Python, BI tools (Looker, Tableau); experience building retention, churn, forecasting models; statistics and experimental design; strong communication.
SQL, Looker, Tableau, Python, dbt, Forethought, Zendesk
2mo
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Senior Analyst, AML Know Your Customer
San Francisco or Philadelphia or Dallas or Salt Lake City or Phoenix or Los Angeles or Chicago or Boston or Austin or New York City or Miami or Tampa or Columbus or Atlanta or San Diego or Minneapolis or Houston or Seattle or Raleigh or Nashville or Kansas City or Charlotte or Portland
$98k-$128k/yr RemoteFull Time
4+ YOE4+ years AML/KYC experience for corporates (2 years in crypto preferred), B.A./B.S. degree, CAMS/CFCS/CFE a plus, strong analytical and communication skills, experience with Slack, Apple MacOS, and G Suite, ability to work remotely across time zones.
Slack, Apple MacOS, G Suite
2w
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Solutions Analyst I
Boston or Waltham
$65k-$75k/yr HybridFull Time
0+ YOEBachelor’s degree or 0–2 years in customer service or technology; strong client-facing communication, problem-solving, analytical skills, initiative, and ability to handle increasing responsibility.
2w
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Utilities Business Systems Analyst - Customer Systems
Boston, Massachusetts, United States
RemoteTemporary, Contract
10+ YOERequires 10+ years of business analysis experience, utilities and Customer Service Systems expertise, requirements and process mapping skills, stakeholder management, and Agile or SAFe experience. Bachelor's degree or equivalent required.
Customer Service Systems (CSS), Customer/1 (C1), Agile, SAFe
2w
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Implementation Analyst
New York City or Boston
HybridFull Time
0+ YOEBachelor's degree, 0–2 years experience, strong Excel and data skills, interest in private markets, SQL or API exposure a plus, excellent communication and analytical ability.
Microsoft Excel, SQL, APIs
3w
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Resolution Analyst
Pawtucket, Rhode Island, United States
OnsiteFull Time
2+ YOE2+ years finance/accounting-related experience, strong analytical and critical thinking, advanced Excel and reporting skills, able to research and resolve transaction issues and communicate professionally.
Excel, Cognos
1mo
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Product Support Analyst
Boston, Massachusetts, United States
$73k-$90k/yr HybridFull Time
Benchling: Cloud platform for biotechnology research and development.
BS or M.Sc in a life science, lab/research experience, customer-facing experience, strong communication, organization, empathy, and autonomy.
Benchling, API
2w
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Customer Experience Business Systems Analyst
Marlborough, Massachusetts, United States
$75k-$82k/yr HybridFull Time
3+ YOE3+ years in business systems analysis or CX/operations analytics; experience administering CX platforms, building KPI reports, workforce forecasting, schedule creation; advanced Excel; Power BI/SQL preferred.
Dialpad, PolyAI, Descartes, Salesforce, Power BI, SQL, Microsoft Excel
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