70 customer care manager jobs at 51 companies in Edgewater, MD
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Customer Care Manager
Columbia, Maryland, United States
$60k-$70k/yrHybridFull Time
Chamberlain UniversityNYSE: CVSA: An online university supporting adult learners through degree and certificate programs.
3+ YOE3+ MgmtBachelor's and master's degrees required, 3–5 years of related experience, mid-level management experience, customer service and project management skills, and knowledge of databases, eLearning, web technologies, and Microsoft Office.
Microsoft Office Suite, eLearning software platforms, Macintosh, PC
ComcastNASDAQ: CMCSA: A global media and technology.
2+ YOEBachelor's degree preferred or equivalent experience; 2–5 years of related work experience; leadership, coaching, communication, customer care, and customer experience skills.
Leslie'sNASDAQ: LESL: Sells pool and spa supplies and provides maintenance services.
Proven team leadership in fast-paced operations, multitasking across locations, inventory/scheduling familiarity, strong problem-solving and customer-first mindset.
Mettler ToledoNYSE: MTD: Global provider of precision instruments and services.
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
Customer Care Manager - State Farm Agent Team Member
Arlington, Virginia, United States
$40k-$60k/yrOnsiteFull Time
Anthony Lutsik - State Farm Agent: Independent State Farm insurance agency serving Arlington individuals, families, and small businesses with insurance and financial services.
Manage customer inquiries, coordinate team communication, handle account and billing tasks, track service metrics; excellent communication and organization; prior customer service or office experience preferred; must obtain state insurance licenses.
Toll BrothersNYSE: TOL: America's leading builder of luxury homes.
3+ YOEHigh school diploma, 3+ years customer service, 2+ years construction/maintenance experience, strong communication, technical savviness, ability to manage and triage homeowner service requests.
Graduate Management Admission Council: Provides assessments and services for graduate management education.
Experience handling Tier 2+ customer support across phone, email, and chat; case management, reporting and analysis, process improvement, and familiarity with AI-driven customer service workflows.
Columbia Association: Nonprofit community services organization managing Columbia, Maryland’s recreational facilities, open space, programs, and resident amenities.
0.5+ YOEAt least 6 months of customer-facing experience, excellent verbal and written communication, problem-solving, attention to detail, multitasking, stress management, and knowledge of data analytics and performance metrics.
Liberty Pure Solutions: Family-owned Maryland plumbing and water-treatment serving homeowners with filtration, well-pump, and emergency plumbing services.
2+ YOE2+ years customer service experience, proficiency with ServiceTitan and scheduling tools, exceptional phone skills, high school diploma or equivalent, knowledge of Maryland geography, ability to manage high call volumes.
Johnson ControlsNYSE: JCI: Global leader in smart, healthy, and sustainable building solutions.
5+ YOEHigh school diploma or equivalent and 5+ years of service industry experience managing service operations or scheduling. Requires organization, communication, data management, prioritization, and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
JCS Solutions LLC: Cybersecurity and technology services firm serving government and private-sector customers with digital transformation and threat-mitigation solutions.
8+ YOE5+ MgmtRequires U.S. citizenship, active Secret clearance, bachelor's degree or equivalent experience, 8+ years managing customer service operations, and 5+ years leading customer-facing support teams.
Microsoft Dynamics 365, Microsoft Power Platform, Microsoft 365
TerraBella Senior Living: Private senior living operator serving older adults with independent living, assisted living, memory care, and respite care.
CNA certification preferred; HS diploma; 18+; senior care experience preferred; strong communication and customer service; multitasking and good judgment.
GoodVets: Network of veterinarian-partnered animal hospitals.
1+ YOE1+ year veterinary support experience, availability evenings/weekends, ability to perform patient care and handle animals, lift up to 50 lbs, familiarity with veterinary practice management systems, strong communication and emergency response skills.
Johnson ControlsNYSE: JCI: Provides integrated building technologies including HVAC, fire, and security systems.
5+ YOEHigh school diploma, 5+ years service-industry experience managing service operations or scheduling; strong organizational, interpersonal, and computer skills; proficiency with Microsoft Office.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Internet business application
PetcoNasdaq: WOOF: Pet specialty retailer of supplies, food, and veterinary services.
1+ YOE1+ year supervisory experience preferred, knowledge of companion animal and aquatics care, strong communication and customer-service skills, ability to lift up to 50 lbs, flexible availability for evenings/weekends/holidays.
SALT Dental Partners: Dental support organization managing pediatric dental practice operations.
Strong data entry and calendar management, appointment scheduling, familiarity with order entry and medical office procedures, filing and phone system handling, excellent verbal and written customer service and multitasking skills.
SALT Dental Partners: Dental support organization managing pediatric dental practice operations.
Strong data entry, appointment scheduling, calendar management, phone system use, recordkeeping; office administration or medical office experience preferred.
Strong customer service, time management, attention to detail, multitasking, computer proficiency, and professional patient interaction; experience preferred, with training available.
RadX Inc.: Private outpatient radiology network providing diagnostic imaging through community-based centers in six states.
2+ YOERequires 2+ years in a medical office or radiology setting, medical terminology knowledge, strong communication, empathy, organization, attention to detail, problem-solving, and time management skills.
Customer service skills, professional presentation, computer proficiency, time management, attention to detail, multitasking, and professional patient interaction; experience preferred and training available.