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1,992 customer care manager jobs at 859 companies in United States

3w
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Customer Care Manager
Cerritos, California, United States
$72k-$78k/yr OnsiteFull Time
Allstate Floral
Allstate Floral: Wholesaler of artificial flowers and home decor accessories.
3+ YOE3+ MgmtManage customer care team, supervise service operations, implement quality initiatives, 3+ years managing a team of 6+, Associate degree required (Bachelor's preferred), MS Office/Excel/Outlook proficiency.
Microsoft Office, Microsoft Excel, Microsoft Outlook
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1w
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Manager, Customer Care
Deer Park, Illinois, United States
$115k-$130k/yr OnsiteFull Time
Danaher
DanaherNYSE: DHR: Develops scientific instruments and diagnostic tools for healthcare markets.
3+ MgmtBachelor's or Associate degree with 2–5 years leading a customer care team, experience with order-to-invoice, backlog and dispute management, KPI/visual management, workforce planning, and cross-functional escalation resolution.
SAP, OCR, AI, EDI, WalkMe
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1mo
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Manager, Customer Care
Lancaster, Ohio, United States
OnsiteFull Time
The Savings Bank
The Savings Bank: A community bank providing personal and business financial services.
3+ YOE2+ MgmtManage customer care team with 3+ years banking experience, 2+ years supervisory experience, call center knowledge, banking compliance familiarity, strong communication, organization, and attention to detail.
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2mo
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Customer Care Manager
Erie, Pennsylvania, United States
OnsiteFull Time
Zurn Elkay Water Solutions
Zurn Elkay Water SolutionsNYSE: ZWS: Manufactures sustainable water management and professional-grade plumbing solutions.
5+ YOE5+ years in customer care/operations with direct people leadership; experience with AI/analytics preferred; bachelor’s degree or equivalent.
Salesforce, Microsoft Dynamics 365
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6d
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Manager I, Customer Care
Quincy, Massachusetts, United States
OnsiteFull Time
Neumo
Neumo: Provides integrated software and payment solutions for government agencies.
3+ YOEBachelor's degree, minimum 3 years customer service or customer care management experience, CRM and data analysis familiarity, leadership and process-improvement skills, customer service management certification preferred.
CRM
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1w
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Manager, Customer Care Reception
Austin, Texas, United States
OnsiteFull Time
Brivo
Brivo: Cloud-native platform for physical security and video surveillance management.
3+ YOE3+ years customer care experience, supervisory experience preferred; strong leadership, escalation management, KPI tracking, and communication skills.
GSuite, Microsoft Office, Zoho, Salesforce
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1mo
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Customer Care Manager
Orlando, Florida, United States
OnsiteFull Time
Tri Pointe Homes
Tri Pointe HomesNYSE: TPH: Designing and building premium residential communities.
3+ YOE2+ Mgmt3+ years directing customer care, 2+ years leadership; HS diploma required, BA/BS preferred; strong Microsoft Office and PC skills; valid driver’s license and reliable vehicle required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Adobe Pro, Internet Explorer, Google Chrome, Corrigo
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1mo
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Customer Care Manager
Atlanta, Georgia, United States
$48k-$56k/yr HybridFull Time
Lovehoney Group
Lovehoney Group: Manufacturer and online retailer of sexual wellbeing products.
Proven people management in customer service, coaching and performance management, KPI tracking and reporting, data-driven decision making, cross-functional collaboration, escalation management, and process improvement.
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2w
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Senior Manager, Customer Care
United States
RemoteFull Time
Modaxo
ModaxoToronto Stock Exchange: CSU: Provides software and technology for the people transportation industry.
8+ YOE8+ years leadership in customer support/care, managing managers, budget and headcount planning, experience with AI/automation and distributed teams, CRM and MS Office proficiency, bachelor\u0002s degree preferred.
PASS, FLEX, ParaCutter, CRM, Microsoft Office
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3w
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Customer Care Manager
Lighthouse Point, Florida, United States
OnsiteFull Time
OneWater Marine
OneWater MarineNASDAQ: ONEW: Operates premium boat dealerships and provides comprehensive marine services.
5+ YOE5+ Mgmt5+ years customer service management experience, vendor management and problem resolution skills, familiarity with CRM and call center environments, ability to analyze metrics and develop training programs.
CRM
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1mo
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Customer Care Manager
Phoenix, Arizona, United States
$60k-$63k/yr HybridFull Time
Chamberlain University
Chamberlain UniversityNYSE: CVSA: A provider of services supporting online higher-education operations and student services.
3+ YOEBachelor's degree, 3–5 years related experience with mid-level management experience; strong customer service, project management, and web/technical troubleshooting skills; advanced Microsoft Office skills.
Microsoft Office Suite
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2w
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Customer Care Manager
United States
OnsiteFull Time
Harte Hanks
Harte HanksNASDAQ: HHS: Provides global marketing, customer care, and logistics fulfillment services.
5+ YOE1+ Mgmt5+ years call center experience with 1+ years management; college degree required; strong leadership, communication, MS Office proficiency; project management or Six Sigma certificates desirable.
Microsoft Office
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1w
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Air Logistics Customer Care Manager
Media, Pennsylvania, United States
OnsiteFull Time
Kuehne+Nagel
Kuehne+NagelSIX Swiss Exchange: KNIN: Provides global freight forwarding and supply chain management services
2+ YOE2+ MgmtLead customer care teams, manage customer portfolios, drive retention and growth, ensure service delivery, and handle escalations; requires 2+ years freight forwarding and air logistics experience and leadership experience.
Microsoft Office
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1mo
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Customer Care Manager
Westerville or California or Washington or Oregon or New York or Colorado or United States
RemoteFull Time
VPL
VPL: SaaS platform optimizing shipping and logistics for healthcare organizations.
1+ YOECustomer-facing role requiring technical aptitude, CRM and Microsoft Office experience, strong communication and problem-solving; 1+ years' customer-focused experience desired, background in technical support/implementation preferred.
Customer Relationship Management (CRM), Microsoft Office
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2d
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Customer Care Manager
Walnut, California, United States
$87k-$139k/yr OnsiteFull Time
Stanley Black & Decker
Stanley Black & DeckerNYSE: SWK: Manufacturer of power tools, hand tools, and outdoor equipment.
4+ YOEBachelor's degree preferred, 4 years management or inside sales experience, leadership capability, experience in construction/fasteners/welding helpful.
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2w
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Customer Care Manager
Fredericksburg, Virginia, United States
$50k-$65k/yr OnsiteFull Time
GrandBrands
GrandBrands: Operates regional furniture stores and Ashley HomeStore licensed locations.
Leadership in call center operations, coaching, scheduling, escalation management, strong communication, analytical and organizational skills, and proficiency with listed technology tools.
Microsoft Office Suite, Microsoft 365, Microsoft SharePoint, Microsoft Outlook, Microsoft Teams, RingCentral, RingCX, Paycom, iConnect, Storis
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2mo
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Customer Care Manager
Gig Harbor, Washington, United States
$82k/yr OnsiteFull Time
Farmgirl Flowers
Farmgirl Flowers: E-commerce retailer of fresh, American-grown floral arrangements.
5+ YOE5+ years of experience leading customer service teams; hands-on leader; strong coaching and cross-functional collaboration; proficient with CRM and support platforms.
CRM, Customer support platforms, Reporting tools, AI tools
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4d
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Customer Care Manager
Clarksburg, Maryland, United States
$60k-$70k/yr OnsiteFull Time
Leslie's
Leslie'sNASDAQ: LESL: Sells pool and spa supplies and provides maintenance services.
Proven team leadership in fast-paced operations, multitasking across locations, inventory/scheduling familiarity, strong problem-solving and customer-first mindset.
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2w
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Customer Care Manager
Nashville, Tennessee, United States
$60k/yr OnsiteFull Time
Gardens of Babylon
Gardens of Babylon: Designs, builds, and maintains sustainable outdoor living spaces and gardens.
3+ YOE3+ years customer service, client success, or operations experience; leadership preferred; strong written and verbal communication; HubSpot/CRM experience; organizational and multitasking skills.
HubSpot
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4d
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Customer Care Manager
Louisville, Colorado, United States
HybridFull Time
Charlotte's Web
Charlotte's WebToronto Stock Exchange: CWEB: Produces and distributes hemp-derived CBD wellness products.
4+ YOE3+ Mgmt4+ years customer service experience with at least 3 years people leadership; bachelor\u0002s preferred; experience with CRM platforms and Shopify; strong communication, coaching, and analytical skills.
Vonage, HubSpot, Shopify, Zendesk, Salesforce, Microsoft Dynamics NAV, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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