65 customer care manager jobs at 44 companies in Stoneham, MA
3mo
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Customer Care Supervisor
Hudson, New Hampshire, United States
OnsiteFull Time
3+ YOE1+ Mgmt3-5 years in Customer Care with 1-3 years supervising; strong coaching, training, and performance management in a call center; experience improving First Contact Resolution while maintaining service levels; excellent communication and problem-solving; ability to work later shift; CRM and call center tech experience.
CRM, Contact Center Technology, Call Center Software
1d
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Customer Care Specialist
Boston or Burlington or Helsinki or United States
$60k-$70k/yr HybridFull Time
1+ YOEHigh school diploma and 1–3 years in a customer-facing role required. Strong communication, multitasking, prioritization, time management, system navigation, Microsoft Office, and CRM skills required; Spanish is preferred.
Salesforce, Microsoft Office Suite, CRM
4d
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Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
1mo
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Customer Care Consultant
Westborough, Massachusetts, United States
$28-$37/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years customer service, 2+ years construction/maintenance experience preferred, strong communication, time management, and technical aptitude.
1d
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Senior Engineer I, Technical Customer Care
Foxboro, Massachusetts, United States
$102k-$152k/yr OnsiteFull Time
8+ YOEBachelor's degree in a technical discipline and 8+ years of experience in process control, industrial automation, DCS, SCADA, or related environments. Requires Foxboro DCS expertise, advanced troubleshooting, technical leadership, and customer support experience.
Foxboro SDA, Foxboro DCS, DCS, SCADA, Modbus, OPC, Ethernet/IP, Profinet, APL, APIs, Coursera
1mo
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Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
3w
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Patient Care Coordinator
Southborough, Massachusetts, United States
$18-$32/hr OnsiteFull Time
1+ YOERequires 1+ year customer service experience, critical thinking, sound judgment, multitasking, deadline management, and strong communication, interpersonal, organizational, and customer service skills. Medical office experience preferred.
Electronic Medical Record (EMR), Epic
3d
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Operations Manager & CARE Case Coordinator
Worcester, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
2+ YOEBachelor's degree or equivalent education and experience, 2–3 years of progressively responsible administrative or office management experience, strong organization, project management, communication, customer service, judgment, and confidentiality skills.
Maxient, Medicat, StarRez
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
1mo
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Patient Care Representative
Plymouth, Massachusetts, United States
OnsiteFull Time
Provide front-line patient communication and administrative support including scheduling, insurance verification, billing, data entry, and HIPAA-compliant records management.
1mo
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Auto Care Center Service Manager
Portsmouth, New Hampshire, United States
$21-$34/hr OnsiteFull Time
Valid driver\u000driver's license, ability to change oil and tires, operate powered equipment, strong customer service and supervisory skills, work in varied weather conditions.
4w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
3w
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Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
1w
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VP, Customer Success
United States or Boston
$200k-$240k/yr HybridFull Time
Senior customer success leadership experience in healthcare technology, enterprise account growth, value-based care, process optimization, analytics, healthcare regulations, leadership, and 25% travel; bachelor's degree required, MBA preferred.
API, Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), Electronic Health Record (EHR)
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
1mo
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Animal Care Supervisor
Medford, Massachusetts, United States
$22-$34/hr OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience (preferably pet retail), high school diploma/GED preferred, strong companion animal and aquatics knowledge, ability to lift up to 50 lbs, excellent communication and leadership skills.
2w
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MANAGER - ROOM GS
Manchester, New Hampshire, United States
OnsiteFull Time
Previous hotel front desk management experience required; strong hospitality, budgeting, forecasting, employee training, recruitment, and guest service skills expected.
401k, CARE
2w
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Recruiting Manager, Home Care
Westfield or Livingston or Braintree or Plymouth or Hyannis
$60k-$70k/yr OnsiteFull Time
2+ YOERequires recruiting experience, sourcing skills, HR knowledge, strong communication, leadership, customer service, multitasking, and travel between offices; healthcare recruiting experience is strongly desired.
social media platforms
1w
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Patient Care Coordinator (Dental Reception w/experience) - FT
Worcester, Massachusetts, United States
$20-$25/hr OnsiteFull Time
Dental office experience preferred; high school diploma or equivalent required, some college preferred; computer skills for word processing and records management; Eaglesoft or Dentrix knowledge is a plus.
Eaglesoft, Dentrix
2mo
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Managed Care Assistant
Worcester, Massachusetts, United States
$20-$29/hr OnsiteFull Time
2+ YOETwo to four years college or relevant work experience; minimum two years in patient services or similar medical field; proficient with electronic medical systems and data entry; strong customer service.
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