81 customer care manager jobs at 45 companies in Massachusetts
6d
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Senior Director, Customer Care
Marlborough or Manchester
$220k-$270k/yr HybridFull Time
12+ YOE12+ MgmtBachelor’s degree or equivalent experience and 12+ years of progressive customer care or contact center leadership, including scaling teams in FDA-regulated healthcare, medical device, pharmaceutical, or biotechnology environments.
Customer Relationship Management (CRM), Salesforce, Conversational AI, Flexible Spending Accounts (FSAs), Health Savings Account (HSA)
1mo
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Customer Care Consultant
Westborough, Massachusetts, United States
$28-$37/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent, 3+ years customer service, 2+ years construction/maintenance experience preferred, strong communication, time management, and technical aptitude.
1w
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CARE MANAGER - NURSING
United States or Alabama or California or Colorado or Connecticut or Florida or Georgia or Illinois or Louisiana or Massachusetts or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or Puerto Rico or South Carolina or Texas or Utah or Virginia or Wisconsin
$98k-$108k/yr RemoteFull Time
2+ YOE2+ MgmtRequires an active unrestricted New York nursing license, nursing education, 2+ years of care planning and management experience, customer service experience, and 1+ year working with frail or elderly populations.
OSHA
3d
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Senior Engineer I, Technical Customer Care
Foxboro, Massachusetts, United States
$102k-$152k/yr OnsiteFull Time
8+ YOEBachelor's degree in a technical discipline and 8+ years of experience in process control, industrial automation, DCS, SCADA, or related environments. Requires Foxboro DCS expertise, advanced troubleshooting, technical leadership, and customer support experience.
Foxboro SDA, Foxboro DCS, DCS, SCADA, Modbus, OPC, Ethernet/IP, Profinet, APL, APIs, Coursera
1mo
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Project Manager, Connected Care
Boston, Massachusetts, United States
$110k-$125k/yr RemoteFull Time
3+ YOE3+ years in customer success, project or implementation management for life sciences or digital health; strong cross-functional coordination, communication, and stakeholder management skills.
3mo
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Senior Clinical Customer Success Manager, iQueue for Inpatient Flow
Alaska or Arizona or California or Colorado or Connecticut or District of Columbia or Florida or Georgia or Iowa or Illinois or Indiana or Kansas or Louisiana or Massachusetts or Maryland or Maine or Michigan or Missouri or Montana or North Carolina or New Hampshire or New Jersey or Nevada or New York or Ohio or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington or Wisconsin or West Virginia or Illinois or Santa Clara or Charlotte
$120k-$150k/yr RemoteFull Time
7+ YOERN with BSN, 7+ years clinical (inpatient preferred), experience with acute care workflows, analytics mindset, EHR (Epic/Cerner) experience, strong communication and change management skills; willingness to travel 25–50%.
EHR, Epic, Cerner, iQueue
1w
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Client Services Manager, Home Care
Hyannis, Massachusetts, United States
$50k-$55k/yr OnsiteFull Time
Bachelor's degree strongly preferred; prior medical office or home care experience preferred. Requires strong computer, communication, interpersonal, organizational, and fiscal management skills.
Electronic Medical Record
3w
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Patient Care Coordinator
Southborough, Massachusetts, United States
$18-$32/hr OnsiteFull Time
1+ YOERequires 1+ year customer service experience, critical thinking, sound judgment, multitasking, deadline management, and strong communication, interpersonal, organizational, and customer service skills. Medical office experience preferred.
Electronic Medical Record (EMR), Epic
1mo
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Head of Customer Success
Boston, Massachusetts, United States
$200k-$240k/yr HybridFull Time
Senior Customer Success leader with enterprise healthcare experience, expertise in value-based care, analytics-driven decision making, and ability to build and lead teams; bachelor’s degree required; MBA preferred.
API, EHR
5d
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Operations Manager & CARE Case Coordinator
Worcester, Massachusetts, United States
$55k-$65k/yr OnsiteFull Time
2+ YOEBachelor's degree or equivalent education and experience, 2–3 years of progressively responsible administrative or office management experience, strong organization, project management, communication, customer service, judgment, and confidentiality skills.
Maxient, Medicat, StarRez
1w
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Patient Care Representative (Yarmouth)
Hyannis or Yarmouth
$21-$24/hr OnsitePart Time
1+ YOEHigh school-level English proficiency, strong telephone, communication, interpersonal, customer service, and time management skills; computer office application proficiency; one year clinical experience preferred.
Microsoft Office
1mo
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Patient Care Representative
Plymouth, Massachusetts, United States
OnsiteFull Time
Provide front-line patient communication and administrative support including scheduling, insurance verification, billing, data entry, and HIPAA-compliant records management.
1mo
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
3w
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Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
1w
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VP, Customer Success
United States or Boston
$200k-$240k/yr HybridFull Time
Senior customer success leadership experience in healthcare technology, enterprise account growth, value-based care, process optimization, analytics, healthcare regulations, leadership, and 25% travel; bachelor's degree required, MBA preferred.
API, Key Performance Indicators (KPIs), Objectives and Key Results (OKRs), Electronic Health Record (EHR)
2mo
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Pharmacy Manager (L5), Amazon Pharmacy Clinical Customer Care
Austin or Idaho City or Miami or Arizona or Massachusetts or New Hampshire
$120k-$162k/yr HybridFull Time
Pharmacy degree (BPharm/PharmD), active pharmacist license in domicile state, willingness to obtain multiple state licenses, management experience preferred, knowledge of pharmacy law, quality improvement, scheduling, and coaching.
WMS
5d
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Associate Director, Client Care
Hyannis, Massachusetts, United States
$91k-$124k/yr OnsiteFull Time
7+ YOE3+ MgmtRequires a bachelor's degree, 7+ years in retail banking, contact center, or financial services leadership, including 3+ years managing; call center, CRM, workforce management, and regulated-environment experience preferred.
Synapsys CRM, Jack Henry
1mo
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Customer Support & Social Engagement Specialist
Boston, Massachusetts, United States
HybridFull Time
1+ YOEBachelor's degree required; 1-2 years community management, social care, or customer support experience preferred. Strong written communication, judgment for escalation, attention to detail, and ability to follow tagging/workflow processes.
HubSpot, Sprinklr, Spotify, Instagram, TikTok, YouTube, Facebook, LinkedIn, Threads, Zendesk, Kustomer, Sprout, Brandwatch, Help Scout
1mo
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Animal Care Supervisor
Medford, Massachusetts, United States
$22-$34/hr OnsiteFull Time
1+ YOE1+ Mgmt1+ year supervisory experience (preferably pet retail), high school diploma/GED preferred, strong companion animal and aquatics knowledge, ability to lift up to 50 lbs, excellent communication and leadership skills.
3d
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Care Pathway Guide Supervisor
Massachusetts, United States
$55k-$67k/yr RemoteFull Time
Requires member service supervision, coaching, performance management, analytical skills, change leadership, service operations or healthcare experience, and excellent communication. Healthcare or Medicare Advantage experience preferred.
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