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156 customer engagement manager jobs at 97 companies in Mount Prospect, IL

5d
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Engagement Manager
Georgia or Waterloo or Chicago or Texas or United States or Canada
RemoteFull Time
Itron Resiliency Solutions
Itron Resiliency Solutions: Urbint is a private AI software helping utilities and infrastructure operators prevent incidents, protect workers, and manage operational resilience.
5+ YOEBachelor’s degree or equivalent experience, 5+ years of client-facing services or software experience, SaaS customer engagement expertise, stakeholder management, executive communication, and project leadership skills.
Microsoft O365, Jira, Confluence, Power BI, SQL, APIs, SFTPs
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3w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
UpToDate
UpToDate: Clinical decision support solutions for healthcare professionals and organizations
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
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1w
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VP, Customer Engagement
Reston or Libertyville or Washington, D.C. or North America
HybridFull Time
Volkswagen Financial Services
Volkswagen Financial Services: German automotive financial-services provider offering financing, leasing, insurance and mobility products to private, business and fleet customers.
15+ YOE10+ MgmtRequires 15+ years of progressive leadership experience, large-scale customer operations, digital channels, Agile environments, and geographically distributed teams. Bachelor's degree required; MBA preferred.
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3mo
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Principal Customer Engagement Specialist - Midwest Region
Chicago, Illinois, United States
$112k-$168k/yr RemoteFull Time
Medtronic
MedtronicNYSE: MDT: Global leader in medical technology and healthcare solutions.
7+ YOEBachelor's degree + 7+ years or advanced degree + 5+ years; remote Midwest travel 75%; strong customer engagement, project management, data analysis.
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2w
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Microsoft D365 Customer Engagement Director
Philadelphia or Chicago or Los Angeles or Houston or Des Moines or Minneapolis or St. Louis
$134k-$269k/yr OnsiteFull Time
RSM
RSM: Audit, tax, and consulting services for the middle market.
7+ YOERequires 7+ years implementing Microsoft CRM or D365 CE, multiple D365 CE projects, configuration, process analysis, gap analysis, team and client management, and strong communication skills.
Microsoft Dynamics 365 Customer Engagement, Microsoft CRM, Microsoft D365 CE, Microsoft ERP, Microsoft D365 CE native configuration and customization tools
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1mo
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Marketing Customer Engagement Lead Analyst
Schaumburg, Illinois, United States
$115k-$172k/yr HybridFull Time
Citi
CitiNYSE: C: Global financial services organization enabling growth and economic progress.
6+ YOE6-10 years marketing experience in retail banking/financial services, advanced project management, strong communication, analytical and problem-solving skills; Bachelor's required, Master's preferred.
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1mo
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Marketing Customer Engagement Lead Analyst
Schaumburg, Illinois, United States
$115k-$172k/yr HybridFull Time
Citi
CitiNYSE: C: Global financial services organization enabling growth and economic progress.
6+ YOE6-10 years marketing experience in retail banking/financial services, bachelor’s degree required (master’s preferred), advanced project management, strong communication and problem-solving skills.
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4d
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Marketing Customer Engagement Lead Analyst
Schaumburg, Illinois, United States
$115k-$172k/yr HybridFull Time
Citi
CitiNYSE: C: Global financial services organization enabling growth and economic progress.
6+ YOERequires 6–10 years of marketing experience, including retail banking or financial services, advanced project management, communication, problem-solving, organization, and a bachelor's degree; master's preferred.
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2mo
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Pre-Sales Senior Engagement Manager
Chicago, Illinois, United States
$134k-$160k/yr HybridFull Time
Intercom
Intercom: The only helpdesk designed for the AI Agent era
3+ YOE3+ years in consulting / pre-sales / solutions / customer success; strong SOW creation, stakeholder management, commercial acumen; familiarity with SaaS, AI automation, integrations; able to engage technical teams and executives.
Intercom, Claude Code
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6d
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Engagement Coordinator
Downers Grove, Illinois, United States
$16-$17/hr OnsiteFull Time
HomeGoods
HomeGoods: HomeGoods is a U.S. off-price home-furnishings retailer serving shoppers with furniture, décor, kitchenware, and other home goods.
High school graduate or equivalent preferred; retail or coordinator experience preferred. Requires flexible evening and weekend availability, customer service, teamwork, register and cash handling, training, lifting, and discretion with confidential information.
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2mo
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Support Engagement Lead
New York City or Austin or Berlin or Bucharest or Chicago or Dubai or Jakarta or London or Paris or San Francisco or São Paulo or Singapore or Seoul or Sydney or Tokyo
$85k-$113k/yr HybridFull Time
Braze
BrazeNASDAQ: BRZE: Customer engagement platform for cross-channel marketing and analytics.
3+ YOEBachelor's degree or equivalent experience; 3+ years client-facing SaaS experience with 2+ years technical support and 1+ years account management; strong communication, analytical skills, and experience with case management tools, APIs and basic SQL.
Salesforce, Zendesk, APIs, SQL, Postman, Snowflake, Snowsight, Braze, BrazeAI, Swift, Java, Kotlin, Kibana, Datadog, HTML, CSS, JavaScript, Ruby
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22h
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Senior Customer Success Manager, Enterprise
Austin or Chicago or United Kingdom or Germany or Australia
$131k-$150k/yr HybridFull Time
Culture Amp
Culture Amp: Australian SaaS employee-experience platform helping organizations improve engagement, performance, development, and people analytics.
3+ YOE3+ years in enterprise customer success or account management, with experience driving adoption, change management, executive engagement, GRR/NRR ownership, risk management, and AI-supported workflows.
Vitally, DLCX
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3mo
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Customer Success Manager (CSM), VIACHAIN
Chicago, Illinois, United States
RemoteFull Time
ORBCOMM
ORBCOMM: Private industrial IoT providing satellite and cellular connectivity, hardware, and software to businesses managing critical assets.
7+ YOE7+ years in customer success, account management, or strategic engagement; enterprise/B2B experience; strong cross-functional collaboration and value realization.
CRM, AI tools, Data analytics tools
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6d
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Enterprise Customer Success Manager
Chicago, Illinois, United States
$115k-$125k/yr HybridFull Time
RLDatix
RLDatix: Private healthcare software helping hospitals and care providers manage safety, risk, compliance, and workforce operations.
3+ YOERequires 3+ years in customer success within a healthcare SaaS company, customer engagement and retention experience, data-driven decision-making, and strong collaboration skills.
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1w
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Large Law Customer Success Manager (Chicago, IL)
Illinois or Chicago
$75k-$126k/yr RemoteFull Time
LexisNexis Legal & Professional
LexisNexis Legal & Professional: Legal AI and data analytics delivering legal, regulatory, and business insights and workflows to professional customers.
JD degree and experience with law firms, legal professionals, or legal technology. Requires customer success or account management experience, complex workflow expertise, strategic customer engagement, data-driven account planning, and proficiency with CRM, analytics, and AI tools.
Salesforce, Gong, Seismic, Tableau, LLM
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1mo
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Service & Engagement Executive Team Leader
Lemont, Illinois, United States
$64k-$128k/yr OnsiteFull Time
Target
TargetNYSE: TGT: An American general merchandise retailer.
4-year degree or equivalent experience; leadership and people management; guest service, scheduling, and performance management; ability to lift up to 40 pounds; flexible schedule including weekends and holidays.
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3mo
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Customer Service Manager - State Farm Agent Team Member
Willowbrook, Illinois, United States
$28k-$70k/yr OnsiteFull Time
Tunisia Hopkins State Farm
Tunisia Hopkins State Farm: Independent State Farm insurance agency serving Bolingbrook and Chicagoland with auto, home, life, and business coverage.
Customer service focus with strong communication, problem-solving, and ability to engage clients; sales minded with potential for advancement.
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1mo
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Customer Manager (Natural Channel)
Oak Brook, Illinois, United States
$57k-$72k/yr FieldFull Time
Acosta Group
Acosta Group: Full-service sales and marketing agency for consumer brands.
0.5+ YOEBA or equivalent experience; minimum six months retail/CPG experience; strong Microsoft Office and web application skills; presentation, project management, and client engagement abilities.
Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Outlook
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1w
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Service & Engagement Team Leader
St. Charles, Illinois, United States
$24-$40/hr OnsiteFull Time
Target
TargetNYSE: TGT: An American general merchandise retailer.
High school diploma or equivalent; age 18+; retail experience preferred but not required. Requires leadership, communication, workload management, cash handling, technology use, physical mobility, and flexible availability.
handheld scanners
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2w
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Coordinator, Fundraising Campaigns & Volunteer Engagement
Des Plaines, Illinois, United States
$50k-$56k/yr HybridPart Time
Crohn's & Colitis Foundation
Crohn's & Colitis Foundation: U.S. nonprofit IBD charity funding research and supporting people with Crohn’s disease and ulcerative colitis.
Bachelor’s degree or equivalent experience preferred; administrative or nonprofit experience preferred. Requires project management, customer service, communication, organizational, computer, database, and donor or volunteer engagement skills.
Microsoft Word, Microsoft Excel
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