127 customer engagement manager jobs at 66 companies in Wayne, PA
1mo
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Customer Engagement Manager
Philadelphia or Ambler or Pune or Medellín
RemoteFull Time
4+ YOE4+ years in customer engagement/account management, 3+ years analytics experience (pharma preferred), SaaS/support model experience preferred; strong cross-functional coordination, data analysis, customer lifecycle management, and coaching skills.
ICyte Platform
3mo
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Staff Engagement Manager
Trenton, New Jersey, United States
$121k-$173k/yr RemoteFull Time
Experience leading customer engagements and professional services operations; strong program and project management skills; proficient with PSA tools; excellent stakeholder communication; SaaS operations knowledge.
FinancialForce, Salesforce, Metabase, Trello
1w
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Customer Success Manager, User Engagement
Chicago or Kennesaw or Dallas or Indianapolis or Philadelphia or Waltham
$99k-$173k/yr HybridFull Time
5+ YOEBachelor's degree, 5+ years in SaaS customer success and healthcare knowledge required. Requires project management, CRM familiarity, clinical decision support knowledge, executive engagement, and excellent communication skills.
SaaS, clinical decision support (CDS), customer success platforms, CRMs
1mo
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Customer Engagement Representative
Blue Bell, Pennsylvania, United States
$50k-$62k/yr OnsiteFull Time
5+ YOECustomer-facing role requiring strong communication, 5+ years customer service experience preferred, advanced Excel/Office skills, travel 20-30%, and ability to manage complex customer relationships.
Microsoft Excel, Microsoft Suite
3w
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Engagement Marketing Manager
New York City or Bethlehem or Pittsfield
$103k-$170k/yr HybridFull Time
5+ YOEBachelor's degree and 5+ years marketing experience in financial services; experience with customer engagement, lifecycle, retention and loyalty programs; strong project management and analytics skills.
marketing automation, CRM, email marketing, analytics platforms
3w
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Director, Customer Engagement & Agent Platforms
Wilmington, Delaware, United States
$150k-$165k/yr HybridFull Time
8+ YOE8+ years in operations or platform management; experience owning engagement, CRM, contact center or dialer platforms and vendors; change management and intake processes; AI and automation implementation; cross-functional leadership.
Zendesk, CRM, messaging platforms, telephony, IVR, dialer, chatbots
3d
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Microsoft D365 Customer Engagement Director
Philadelphia or Chicago or Los Angeles or Houston or Des Moines or Minneapolis or St. Louis
$134k-$269k/yr OnsiteFull Time
7+ YOERequires 7+ years implementing Microsoft CRM or D365 CE, multiple D365 CE projects, configuration, process analysis, gap analysis, team and client management, and strong communication skills.
Microsoft Dynamics 365 Customer Engagement, Microsoft CRM, Microsoft D365 CE, Microsoft ERP, Microsoft D365 CE native configuration and customization tools
1mo
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Director, Customer Insights & Engagement- Cardiovascular
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOE8+ years in pharmaceutical analytics or market research, bachelor’s required (advanced degree preferred), strong stakeholder management, presentation skills, and ability to synthesize multiple data sources into actionable insights.
IQVIA, SHS
1mo
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Director, Customer Insights & Engagement- Immunology
Princeton, New Jersey, United States
$198k-$240k/yr OnsiteFull Time
8+ YOE8+ years in pharmaceutical analytics or market research, bachelor’s required (advanced degree preferred), strong stakeholder management, presentation and leadership skills, proficiency with IQVIA and SHS, ability to synthesize multiple data sources.
IQVIA, SHS
1d
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Product Management - Customer Engagement, Assistant Vice President (Hybrid)
Wilmington or Jacksonville
$96k-$145k/yr HybridFull Time
5+ YOERequires 5–8 years of relevant experience, strong analytical, communication, organizational, relationship-building, and customer-focused skills, plus a bachelor's degree or equivalent experience.
3d
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Engagement Coordinator
Princeton, New Jersey, United States
$17-$17/hr OnsiteFull Time
High school graduate or equivalent preferred; flexible evening and weekend availability, retail or coordinator experience preferred, cash-handling ability, teamwork, customer service, training, and direction skills required.
EAS
1mo
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Senior Engagement Strategist
Malvern, Pennsylvania, United States
HybridFull Time
5+ YOE5+ years in marketing strategy, campaign planning, or audience engagement; strong analytics, customer journey, personalization, communication, and stakeholder management skills. Bachelor's degree preferred.
Adobe, Salesforce Marketing Cloud, Google Analytics
3w
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Customer Program Manager
Pittsburgh or Philadelphia
$130k-$181k/yr HybridFull Time
8+ YOEProgram management experience delivering complex customer-facing engagements; PMP or comparable certification; practical use of AI and automation; strong communication, financial, and technical judgment.
AI, automation, AI-enabled workflows, analytics, Agile, Waterfall
1mo
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Patient Engagement Specialist
Philadelphia, Pennsylvania, United States
$60k/yr OnsiteFull Time
Excellent phone communication, time management, organization; familiarity with Microsoft Outlook/Word/Excel; ability to manage cases, document activity, and maintain HIPAA compliance.
Microsoft Outlook, Microsoft Word, Microsoft Excel
2w
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Customer Value Manager (Enablement) - Onsite 5 days
Ambler or Horsham
$75k-$90k/yr OnsiteFull Time
5+ YOE5+ years in customer value management or related roles; SaaS adoption, metrics/reporting, project management, and ability to engage executives and drive customer value and retention.
TXM, CRM
1mo
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Local Engagement Specialist - PA Customer Accounts and Local Engagement - Eastern PA (Easton)
Reading or Easton or Mercer County or Lawrence County or Beaver County or Allegheny County or Clarion County or Washington County or Venango County or Forest County or Crawford County
FieldFull Time
12+ YOEBachelor's preferred with 10 years related experience or 12 years related experience required; strong relationship management, written and oral communication; ability to attend meetings/events before/after hours and work extended hours during storms; proficient in Microsoft Office and Dynamics 365.
Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Dynamics 365, Microsoft Word
2mo
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Service Engagement Expert (Newtown Square, PA, US, 19073)
Newtown Square, Pennsylvania, United States
$138k-$235k/yr HybridFull Time
5+ YOEBachelor's in CS/Engineering/Math +7 yrs (or Master’s +5 yrs). 5+ years experience with SAP architectures, S/4HANA/BTP, leading implementations, stakeholder facilitation, and defining customer engagement roadmaps. Up to 60% travel.
SAP HANA, S/4 HANA, SAP Business Technology Platform (BTP)
8h
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Enterprise Customer Success Manager
Philadelphia or United States
HybridFull Time
FreedomPay: A technology providing unified commerce, payment, security, identity, and analytics solutions.
7+ YOEBachelor's degree or equivalent experience and 7+ years in customer success, strategic account management, consulting, or relationship management. Requires enterprise account experience and executive stakeholder engagement.
AI-powered tools, automation, analytics, CRM platforms
1w
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Service & Engagement Team Leader
Wyomissing, Pennsylvania, United States
$22-$37/hr OnsiteFull Time
High school diploma or equivalent, age 18+, communication and leadership skills, ability to operate scanners and technology, handle cash, lift up to 44 pounds, work variable shifts, and manage fast-paced workloads.
handheld scanners
1w
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Service & Engagement Team Leader
Wyomissing, Pennsylvania, United States
$22-$24/hr OnsitePart Time
High school diploma or equivalent; previous retail experience preferred but not required. Requires team leadership, communication, cash handling, technology use, physical mobility, and ability to lift up to 44 pounds.
handheld scanners
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