161 customer experience director jobs at 113 companies in Addison, TX
2d
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Director, Digital Commerce and Customer Experience
The Colony or Nebraska or Iowa or Missouri or Kansas or Texas
HybridFull Time
8+ YOERequires 8–10+ years in digital commerce or related leadership, a bachelor's degree in marketing, advertising, or a related field, ecommerce performance expertise, financial planning, and cross-functional leadership.
SEO
2w
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Sr Director, PBM Member Experience
Miami or New York City or Denver or Dallas
$187k-$211k/yr RemoteFull Time
8+ YOEBachelor's required (Master's preferred). 8+ years leadership in PBM/health plan/omnichannel contact center, experience with budgets, workforce strategy, CRM, WFM, analytics, and AI-enabled customer service.
2mo
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ALN - Culinary Experience Director
Allen, Texas, United States
OnsiteFull Time
3+ YOEHigh school diploma or GED, ServSafe certificate, current driver's license, 3+ years culinary and dining management experience, ability to manage staff, inventory, safety, and customer service.
3w
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Director, Customer Success
Atlanta or Dallas
HybridFull Time
Proven experience leading customer success/account teams, driving retention and expansion, renewal forecasting, executive stakeholder management, and using AI to accelerate customer outcomes.
Infor, Oracle, SAP, Workday
1mo
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Director of Client Experience
Cresson or Fort Worth or Granbury or Weatherford or Benbrook or Hurst
$90k-$100k/yr OnsiteFull Time
Experienced leader to oversee sales, customer service, and digital marketing; strong coaching, analytics, CRM and reporting experience; preferred 7–10 years leading client-facing teams.
CRM, Artificial Intelligence (AI), Automation, Reporting dashboards
1w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer service or operations, including 5+ years leading teams; experience managing 20+ people, improving KPIs, and using CRM and customer service platforms.
CRM, Salesforce, Service Cloud
1w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
1w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years in customer service or operations, 5+ years leading teams, experience managing 20+ people in B2B, KPI improvement, communication, and CRM/service technology expertise.
CRM, Salesforce, Service Cloud, AI, automation, self-service portals
1w
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Director, Conferences (Customer Excellence & Experience)
Irving, Texas, United States
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's preferred;10+ years in event/project/operations management;proven change management, stakeholder engagement, process improvement and experience leadership;ability to travel up to 20%.
Lean, Agile
6d
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
3w
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Director of Customer Care
Plano, Texas, United States
OnsiteFull Time
10+ YOE10+ MgmtUS citizen with 10+ years leading global customer service in SaaS/HaaS; bachelor’s degree required; strong ITIL, QA and government client experience; English and French proficiency.
ITIL, Six Sigma, Agile, PMP
2mo
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Executive Director, Chase Auto Customer and Client Experience Strategy
Plano or Wilmington
OnsiteFull Time
10+ YOE10+ Mgmt10+ years leadership in consumer or commercial businesses, demonstrated CX strategy and implementation, team leadership, strong analytical and communication skills, experience leveraging AI and building business cases, BS/BA required.
AI
2w
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Director, Customer Success Workplace Management Technology
Atlanta or Chicago or Dallas
$130k-$180k/yr RemoteFull Time
5+ YOE5+ years in enterprise SaaS customer success/account management, multi-regional relationship management, SLA and contract fluency, Salesforce proficiency, Corrigo/CMMS or IFM experience preferred, bachelor\u0002s degree required.
Salesforce CRM, Corrigo Enterprise, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1mo
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Director, Customer Care Center (Remote)
Plano or North America
RemoteFull Time
10+ YOE3+ Mgmt10+ years in contact center or customer operations with 3–5+ years leadership; experience driving conversion and operational efficiency, workforce planning, KPI frameworks, CRM/contact center tech familiarity; Bachelor's preferred.
6d
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Director, Strategic Customer Onboarding
Irving or Las Colinas
$126k-$211k/yr HybridFull Time
12+ YOE4+ MgmtRequires a four-year degree or equivalent experience, 12+ years of professional experience, 4+ years of direct management experience, and experience leading managers and complex implementation projects.
Smartsheet, Salesforce, SAP, Tableau
3mo
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CM Director
Fort Worth or Austin or San Antonio or Houston or Plano or Dallas or Southlake
OnsiteFull Time
7+ YOE7+ years progressive leadership in specialty grocery/retail/hospitality, experience leading large teams, strong financial and operational acumen, merchandising and customer-experience focus, ability to influence cross-functionally.
1mo
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Senior Customer Relationship Manager
Allen or Birmingham or Cedar Falls or Charlotte or Louisville or Lenexa or Springfield or Monett
$75k-$95k/yr RemoteFull Time
6+ YOE6+ years back-office banking or customer relationship experience in banking; ability to travel up to 25%; experience with Silverlake, CIF 20/20, or Core Director preferred; strong communication and judgment.
Silverlake, CIF 20/20, Core Director
1mo
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Director, Customer Data Engineering
Coppell, Texas, United States
OnsiteFull Time
Proven experience managing customer data, data engineering and platforms, operationalizing privacy/compliance, and leading cross-functional data initiatives in retail.
Azure, GCP, AWS
2w
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Traffic Director
Westlake, Texas, United States
$19/hr OnsiteFull Time
High school diploma/GED required; strong customer service; ability to work outdoors, lift/push/pull 30+ lbs, stand/walk for long periods; communicate in English.
2w
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Director, Audience Strategy and Customer Data
Eagan or Frisco or Ann Arbor
$137k-$255k/yr HybridFull Time
Bachelor's degree or equivalent; significant experience leading customer data, audience strategy, MarTech or analytics in a matrixed enterprise; strong CDP and data governance understanding; team leadership and cross-functional influence.
CDP, MarTech, AI
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