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TexasRemote · Hybrid · Onsite · Field · All Environments
TexasRemote · Hybrid · Onsite · Field · All Environments
TexasRemote · Hybrid · Onsite · Field · All Environments
TexasRemote · Hybrid · Onsite · Field · All Environments
316 customer experience director jobs at 240 companies in Texas
1w
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Director of Customer Experience
Missouri City, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma or GED, Microsoft Office and Outlook literacy, and 2–3 years of similar professional experience with strong hospitality emphasis. Requires leadership, organization, communication, judgment, and customer-resolution skills.
Microsoft Outlook, Microsoft Office, Internet
1w
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Director of Customer Experience
Missouri City, Texas, United States
OnsiteFull Time
2+ YOEHigh school diploma or GED required; 2–3 years of hospitality experience in a similar role, computer literacy, strong communication, leadership, organizational, judgment, and problem-solving skills.
Microsoft Outlook, Microsoft Office, Internet
4d
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Director Customer Experience and Engagement
Houston or New York City or San Francisco or Seattle
$170k-$256k/yr OnsiteFull Time
10+ YOE10+ years in customer experience, success, solution consulting, architecture, professional services, or related customer-facing work; experience scaling technically complex products and strong technical, communication, and cross-functional leadership skills.
Ray, Kubernetes, Slurm
1w
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2w
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Director, Digital Commerce and Customer Experience
Cedar Park or Nebraska or Iowa or Missouri or Kansas or Texas
HybridFull Time
8+ YOERequires 8–10+ years in digital commerce, ecommerce, digital product, retail merchandising, customer experience, or related leadership; bachelor's degree or equivalent; ecommerce performance and cross-functional leadership experience.
6d
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Director Member Experience
Austin, Texas, United States
OnsiteFull Time
5+ YOE3+ MgmtHigh school diploma required, 5 years of hospitality, customer relations, events, food and beverage, or marketing experience, and 3 years in leadership or management. Microsoft Office Suite and CRM experience required.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Salesforce, CRM
2w
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Director, Digital Commerce and Customer Experience
Kansas City or Nebraska or Iowa or Missouri or Kansas or Texas
HybridFull Time
8+ YOERequires 8–10+ years in digital commerce or related leadership, a bachelor's degree or equivalent experience, ecommerce performance expertise, financial planning, cross-functional leadership, and retail or omnichannel experience preferred.
SEO
2w
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Director, Digital Commerce and Customer Experience
The Colony or Nebraska or Iowa or Missouri or Kansas or Texas
HybridFull Time
8+ YOERequires 8–10+ years in digital commerce or related leadership, a bachelor's degree in marketing, advertising, or a related field, ecommerce performance expertise, financial planning, and cross-functional leadership.
SEO
2mo
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ALN - Culinary Experience Director
Allen, Texas, United States
OnsiteFull Time
3+ YOEHigh school diploma or GED, ServSafe certificate, current driver's license, 3+ years culinary and dining management experience, ability to manage staff, inventory, safety, and customer service.
6d
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Customer Service Director
Irving, Texas, United States
OnsiteFull Time
3+ YOE3+ years in account management, customer service, customer care operations, or order-to-cash processes; leadership preferred. Requires account process, issue resolution, metrics, training, and continuous improvement experience.
1mo
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Director of Client Experience
Cresson, Texas, United States
$90k-$100k/yr OnsiteFull Time
7+ YOEProven leadership managing client-facing teams, sales and customer-service experience, strong analytical and reporting skills, CRM and technology adoption experience, and experience enforcing operational systems.
CRM systems, Artificial Intelligence (AI) tools, Reporting dashboards, EOS
6d
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Director - Customer Success
Houston or London
HybridFull Time
10+ YOE5+ MgmtRequires 10+ years in Customer Success, including 5+ years leading teams in B2B SaaS or technology, experience managing managers, scaling CS operations, analytics, cross-functional leadership, and executive communication.
3w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
3w
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Director, Conferences (Customer Excellence & Experience)
Irving or Stamford
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's degree preferred; 10+ years in event, project, or operations management; expertise in project and change management, customer experience, process improvement, and cross-functional leadership; travel up to 20%.
Lean, Agile
3w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer service or operations, including 5+ years leading teams; experience managing 20+ people, improving KPIs, and using CRM and customer service platforms.
CRM, Salesforce, Service Cloud
1d
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Director of Customer Success
Austin or Phoenix
RemoteFull Time
8+ YOE8+ years in Customer Success or a related client-facing function, formal people-management experience, enterprise account management, retention metrics ownership, CS process development, SaaS experience, and Microsoft Office proficiency.
Microsoft Office, CRM, AI tools, Zoho, Zendesk, Domo, UserPilot
3w
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Director Customer Service
Plano or Sherman
OnsiteFull Time
10+ YOE5+ MgmtRequires 10+ years in customer service or operations, 5+ years leading teams, experience managing 20+ people in B2B, KPI improvement, communication, and CRM/service technology expertise.
CRM, Salesforce, Service Cloud, AI, automation, self-service portals
3w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
4w
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Director, Conferences (Customer Excellence & Experience)
Irving, Texas, United States
$107k-$161k/yr HybridFull Time
10+ YOEBachelor's preferred;10+ years in event/project/operations management;proven change management, stakeholder engagement, process improvement and experience leadership;ability to travel up to 20%.
Lean, Agile
3w
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
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