208 customer experience director jobs at 144 companies in Atherton, CA
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Director, Customer Experience
New York City or San Francisco or United States or Canada or United Kingdom
$190k-$290k/yr HybridFull Time
Requires leadership of large, complex operational teams, strong customer-facing operations experience, strategic analysis, communication, people development, and experience with AI, automation, or workflow tooling.
AI, automation, workflow tooling
1w
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Director of Customer Experience
Oakland, California, United States
$150k-$180k/yr RemoteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer experience or operations, including 3+ years leading teams; experience scaling CX in DTC, health, or subscription businesses, with strong analytics, communication, retention, and cross-functional leadership.
Zendesk, Intercom, Kustomer, Gorgias, Gladly, AI
4d
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Director of Customer Experience
Watsonville, California, United States
$136k-$158k/yr RemoteFull Time
5+ YOE5+ MgmtBachelor's degree in business or related field, or equivalent experience, plus 5+ years leading customer service operations. Requires advanced SAP expertise, support-platform experience, strategic leadership, KPI/OKR development, and strong communication.
SAP, AI, automation, ticketing platforms, support platforms, OKRs, KPIs
1d
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Director Customer Experience and Engagement
Houston or New York City or San Francisco or Seattle
$170k-$256k/yr OnsiteFull Time
10+ YOE10+ years in customer experience, success, solution consulting, architecture, professional services, or related customer-facing work; experience scaling technically complex products and strong technical, communication, and cross-functional leadership skills.
Ray, Kubernetes, Slurm
1w
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Director of Customer Experience and Success
Monterey or San Luis Obispo or Monterey County or San Benito County or Santa Cruz County or San Luis Obispo County or Santa Barbara County
$158k-$243k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's degree and 10 years of progressively responsible leadership experience in customer experience, operations, utilities, public agencies, sustainability, or related fields; 3 years supervising professional staff required.
Salesforce, Marketing Cloud, Tableau, AI, CRM
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1mo
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Director, Customer Experience & Engagement - 26-77
San Ramon, California, United States
$137k-$182k/yr OnsiteFull Time
6+ YOE5+ MgmtBA/BS required, minimum 6 years related experience, 5 years managing staff, experience with member experience programs and technology, strong communication, analysis and project management skills, valid driver’s license.
Epic, Salesforce, Hello World, Cipher Health, RingCentral, MyChart, Cheers, Campaigns, Microsoft PowerPoint, Microsoft Word, Microsoft Excel
2mo
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Director, Customer Success
Santa Clara, California, United States
HybridFull Time
8+ YOE8+ years in the semiconductor industry (PD/DV preferred), proven technical team leadership, experience owning strategic customer relationships, ability to operate at technical and executive levels, strong communication and presentation skills.
2d
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Director of Coffee Experience
Sunnyvale, California, United States
$95k-$105k/yr OnsiteFull Time
4+ YOE1+ MgmtRequires 4+ years of food service experience, including 1–3 years in management, a bachelor's degree or equivalent experience, strong communication and customer relationship skills, and ability to lift up to 50 pounds.
2w
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Director Member Experience (Pasadena, CA)
Pasadena or Los Angeles County or Orange County or San Bernardino County or Riverside County or Ventura County or Santa Barbara County or San Diego County or Imperial County or Fresno County or Kern County or Kings County or Madera County or Merced County or Mariposa County or Monterey County or San Benito County or San Joaquin County or San Luis Obispo County or Santa Cruz County or Stanislaus County or Tulare County
$176k-$273k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in member/customer experience, 5+ years in leadership and team management, enterprise experience program development, KPI analysis, executive presentation, and cross-functional influence; CCXP preferred.
Qualtrics, Medallia, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
2mo
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Director of Customer Service
San Francisco or United States
$170k-$190k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years leading customer service or after-sales in consumer tech/telecoms; experience scaling global operations and managing outsourced partners; designing AI-enabled support and predictive diagnostics; strong analytics and stakeholder communication skills.
4w
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Director, NA L3 Customer Support
Campbell or North America
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years in enterprise technical support or product implementation with 5+ years in leadership; deep PLM,SaaS,and hybrid cloud/on-premise expertise; ITIL/DevOps experience; strong leadership, RCA and escalation management skills.
PLM, SaaS, ITIL, DevOps
1mo
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Director, Customer Success - Data Management
Santa Clara, California, United States
$192k-$307k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success or related roles, 5+ years leading teams, experience with enterprise SaaS/data management, strong executive communication and strategic planning; bachelor's degree preferred.
3w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
3w
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Director, Customer Enablement
San Francisco or Bellevue or Sunnyvale
$215k-$250k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years leading enablement or customer education, 3+ years managing managers, experience designing enterprise onboarding and internal technical enablement, strong cloud/Kubernetes/GPU knowledge, program management and exec communication skills.
Kubernetes, GPU computing, LMS, Confluence, Notion, GitBook, ReadMe
2mo
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Customer Growth, Strategic Director
New York or San Francisco or United States
$150k-$170k/yr RemoteFull Time
6+ YOE6+ years owning enterprise revenue outcomes in account management, customer success, or commercial roles; proven VP+ relationship management, commercial negotiation experience, cross-functional collaboration, and strong executive communication.
1mo
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Director, Customer Data Engineering
San Francisco, California, United States
OnsiteFull Time
Experience leading customer data management, data engineering and privacy initiatives for retail; strong cloud (Azure/GCP/AWS) experience; stakeholder engagement, communication and team leadership skills.
Azure, GCP, AWS
5d
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Director, Customer Success and Country Manager
Santiago or Atlanta or Lisbon or London or San Francisco or Sydney or Tokyo or Toronto or Australia or Canada or United States
HybridFull Time
10+ YOERequires 10+ years of progressive leadership, customer support and services experience, site or country management, Spanish and English fluency, Chilean business knowledge, and a bachelor's degree.
1mo
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Director, Customer Office Operations
Sunnyvale, California, United States
$200k-$294k/yr OnsiteFull Time
6+ YOE6+ years in management consulting or business/program operations, customer-facing experience, executive communication, structured problem-solving, analytics, and proficiency in Microsoft PowerPoint and Excel.
Microsoft PowerPoint, Microsoft Excel
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