38 customer experience director jobs at 28 companies in Carrboro, NC
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
2mo
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Director, Customer Acquisition
Carrboro, North Carolina, United States
HybridFull Time
10+ YOESenior paid media leader with 10+ years experience in digital advertising and performance marketing; bachelor’s degree or equivalent; expertise across Search, Paid Social, Programmatic, Display, Video, CTV/OLV; strong analytics and agency management skills.
Google Ads, Meta Ads, Google Analytics, Microsoft Excel, Looker Studio, Tableau, Power BI
3mo
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Director of Customer Development, Life Sciences
Raleigh, North Carolina, United States
$156k-$234k/yr OnsiteFull Time
Bachelor's degree required; director-level experience leading business development for engineering services; ability to meet revenue objectives, manage and develop teams, build account relationships; frequent travel (>40%).
2d
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Director, Customer Success Enablement
Raleigh, North Carolina, United States
HybridFull Time
7+ YOERequires 7+ years owning significant customer relationships, experience building playbooks or training, demonstrated AI use, customer lifecycle expertise, change management, data analysis, executive communication, and cross-functional influence.
Metabase, HubSpot, Attention, Claude
3mo
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Director of Customer Development, Life Sciences
Raleigh, North Carolina, United States
$156k-$234k/yr OnsiteFull Time
Bachelor's degree required; experience leading business development for engineering services; responsible for driving sector revenue, managing teams, account development; frequent travel (>40%).
1mo
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Executive Director, Diagnostics Customer Marketing
Durham or Burlington
HybridFull Time
15+ YOE8+ MgmtBachelor's degree, 15+ years of progressive healthcare marketing experience, 8+ years people management, expertise in customer segment marketing, AI and marketing-technology fluency, omnichannel growth and performance marketing.
1mo
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Sr. Director, E-commerce & Customer Enablement
Raleigh, North Carolina, United States
$157k-$291k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years software development experience with senior digital leadership, 7+ years managing large teams, BS in Engineering/Computer Science (advanced degree preferred), cloud and e-commerce platform expertise, AI and security experience.
AWS, Azure, GCP, Java, J2EE, JavaScript, JSP, C, C++, HTML, XML, SQL, .Net, Magento, Adobe Commerce, Windows, UNIX, DevSecOps, AI
1mo
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Sr. Director, E-commerce & Customer Enablement
Raleigh, North Carolina, United States
$157k-$291k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years software development experience, 7+ years leadership, BS in Engineering/Computer Science or equivalent, experience with large-scale e-commerce and cloud-native architectures, AI enablement, security governance, budgeting and vendor management.
AWS, Azure, GCP, Java, J2EE, JavaScript, JSP, C, C++, HTML, XML, SQL, .NET, Magento, Adobe Commerce, Windows, UNIX
1mo
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Sr. Director, E-commerce & Customer Enablement
Raleigh, North Carolina, United States
$157k-$291k/yr OnsiteFull Time
15+ YOE7+ Mgmt15+ years software development experience,7+ years leadership,BS in Engineering/Computer Science required (advanced degree preferred); expertise in cloud architectures, security, AI enablement, e-commerce and content platforms.
Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, .NET, Magento, Adobe Commerce, AWS, Azure, GCP, Windows, UNIX
4w
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Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT
San Francisco or Atlanta or Raleigh
$171k-$273k/yr HybridFull Time
7+ YOE7+ years customer success or strategic SaaS experience, enterprise Sales/Service Cloud expertise, executive communication, cross-functional leadership, Salesforce certifications, AI/Agentforce knowledge.
Agentforce, Agentforce Service Agent, Agentforce SDR, Einstein Conversation Insights, Einstein Conversation Mining, Einstein Analytics, Service Intelligence, Revenue Intelligence, Revenue Cloud CPQ, Marketing Cloud, Data Cloud, Tableau, Slack, Sales Cloud, Service Cloud, Field Service, Experience Cloud
1mo
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Director, Customer Growth & Lifecycle
Raleigh or New York City or United States
$190k-$220k/yr HybridFull Time
7+ YOE7+ years in product growth/lifecycle for product-led SaaS, proven adoption/retention impact, team leadership, strong data fluency, experimentation experience, power-user of Pendo, and daily use of AI tools.
Pendo
1mo
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Product Management Director - Property Tax
Durham, North Carolina, United States
$191k-$316k/yr RemoteFull Time
10+ YOE5+ MgmtBachelor's degree (or equivalent experience); 10+ years in enterprise SaaS/customer engineering/solution architecture; 5+ years people leadership; deep API/integration and Snowflake experience; strong executive communication and AI-enabled prototyping familiarity.
APIs, MCP server, Snowflake, Blackhole API, Cursor, code-assist agents
1w
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Account Director
Saint Louis or Austin or Durham or Newark or Seattle or Cincinnati or New York City or Dallas or Boston
$140k-$150k/yr OnsiteFull Time
5+ YOEBachelor's degree in business management or related field and 5–8 years of experience, with customer strategy, retention, growth, analysis, and supervisory experience.
1w
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Director PFS Customer Service/Call Center - Revenue Cycle Patient Accounting
Chapel Hill, North Carolina, United States
HybridFull Time
7+ YOE5+ MgmtBachelor’s degree in an appropriate discipline, 7 years of related experience, and at least 5 years of management experience; multi-location health system experience preferred.
MyUNCChart, Medicare Cost Report, Revenue Cycle Analytics, Enterprise Analytics Group
1mo
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Product Management Director - Property Tax
Durham, North Carolina, United States
$191k-$316k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in enterprise SaaS/implementation/integration; 5+ years people leadership; bachelor's in CS/engineering/IS/business preferred; deep experience with API integrations, Snowflake, ERP connectors, security, observability, and AI-enabled prototyping.
Snowflake, Cursor, Blackhole API, MCP
4d
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Marketing Director
Apex, North Carolina, United States
OnsiteFull Time
Extensive B2B marketing leadership experience; ability to lead teams, analyze market and customer data, collaborate with executives, influence without authority, and resolve complex issues.
Google, Facebook, LinkedIn, Tableau, CRM software
2w
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Sr Director, Client Services, Call Center
Durham, North Carolina, United States
$117k-$325k/yr RemoteFull Time
10+ YOEBachelor's degree, 10+ years patient support/call center experience, people management and client consultative skills, understanding of payer coverage and patient support programs.
2w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
2w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
1mo
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Director, Children
Durham, North Carolina, United States
$63k-$98k/yr HybridFull Time
3+ YOEBachelor's degree and 3+ years progressive fundraising/marketing or customer relations experience; strong writing, storytelling, communication, project management, and content skills; proficiency with Windows, Canva, and PowerPoint.
Canva, PowerPoint, Windows
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