170 customer experience director jobs at 117 companies in Chicago Loop, IL
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Customer Experience Director
Elgin, Illinois, United States
$170k-$190k/yr OnsiteFull Time
15+ YOEBachelor's degree required, 15+ years experience across marketing/engineering/sales/product management, 10 years customer-facing experience, mechanical aptitude, product lifecycle and OEM relationship management, proven leadership and coaching ability.
Design Thinking, Lean Startup, Plan-Do-Check-Act
3w
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Director of Customer Experience
Homewood, Illinois, United States
OnsiteFull Time
1+ YOEHigh school diploma, 1+ year experience, strong communication skills, ability to read/write English, oversee customer service programs and support departments.
1w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3w
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Director, Community Experience
Lindenhurst, Illinois, United States
$48k-$67k/yr OnsiteFull Time
4+ YOEBachelor's degree or equivalent, 4+ years related experience including managerial duties, proficiency with CRM/customer data tools preferred, strong communication and analytical skills, ability to work flexible hours and weekends.
CRM
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Managing Director - Aircraft & Customer Experience Engineering
Chicago, Illinois, United States
$213k-$277k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's in engineering/science/math required, 10+ years related experience, 3+ years leading technical teams, extensive FAR/airworthiness knowledge, A&P, Six Sigma BB or RCA preferred, up to 40% travel; hybrid (3 days office).
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Director, Customer Success
Chicago, Illinois, United States
$132k-$155k/yr HybridFull Time
10+ YOE3+ Mgmt10+ years in customer success or related SaaS/legal tech roles, 3+ years people leadership, bachelor’s in tech or legal, experience with eDiscovery tools, and proven ability to drive adoption, retention, and NRR.
Reveal, Logikcull, Brainspace, Salesforce, Gainsight
1w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr HybridFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; strong analytical, communication, presentation, facilitation, mentoring, and Microsoft Office skills.
Microsoft Office
1w
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Director, Experience Strategy (Audience Insights)
Chicago, Illinois, United States
$107k-$153k/yr OnsiteFull Time
8+ YOE8+ years in customer experience, strategy, insights, media, or integrated marketing; pharmaceutical agency experience preferred; proven cross-functional leadership; strong analytical, communication, and mentoring skills; Microsoft Office proficiency.
Microsoft Office
3d
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
4d
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
2w
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Customer Service Associate Director
Lisle, Illinois, United States
$110k-$166k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's+6yrs or Master's+5yrs or 10yrs customer service experience with minimum 3yrs lead experience; knowledge of fleet operations and dealer networks; legal authorization to work in the US.
1mo
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Director, Customer Success
Bensenville, Illinois, United States
$120k-$171k/yr OnsiteFull Time
7+ YOE5+ Mgmt7+ years in transportation/logistics,5+ years leading account management/customer success teams; bachelor’s preferred; experience with brokerage, multi-modal solutions; strong communication, analytical, and Excel skills.
Microsoft Excel
3w
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Director, Customer Success
Chicago, Illinois, United States
$100k-$130k/yr HybridFull Time
6+ YOE6+ years client-facing experience in market research or customer success, strong research methodology knowledge (quant/qual/AI), excellent communication, presentation and commercial skills, proven account growth and team leadership.
2w
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Director, Customer Success Workplace Management Technology
Atlanta or Chicago or Dallas
$130k-$180k/yr RemoteFull Time
5+ YOE5+ years in enterprise SaaS customer success/account management, multi-regional relationship management, SLA and contract fluency, Salesforce proficiency, Corrigo/CMMS or IFM experience preferred, bachelor\u0002s degree required.
Salesforce CRM, Corrigo Enterprise, Microsoft Excel, Microsoft PowerPoint, Microsoft Word
1mo
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Executive Director, Customer Success (North Hemisphere)
Northbrook or United States or United Kingdom or Mexico
$150k-$250k/yr RemoteFull Time
7+ YOE7+ years in customer success/engagement or enterprise sales, experience building teams and processes, strong customer relationship and C-level communication skills, data-driven and analytical, knowledge of subscription/renewal models, willing to travel ~25%.
2w
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Director, Customer Partnerships
Addison or Plattsburgh or Fort Wayne
$78k-$116k/yr HybridFull Time
5+ YOE5+ years consultative sales experience with national account leadership, strong presentation and communication skills, ability to develop business plans, and willingness to travel up to 30%.
6d
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
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Director of Guest Experience | Full Time | Ryan Field at Northwestern University
Evanston, Illinois, United States
$95k-$110k/yr OnsiteFull Time
5+ YOE5-7 years managing guest service programs in large-scale venues, stadium experience preferred, bachelor’s degree preferred, 3+ years training delivery, strong communication and problem-solving, Microsoft Office proficiency, ability to work nights/weekends/holidays.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1mo
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Director of Guest Experience | Full Time | Ryan Field at Northwestern University
Evanston, Illinois, United States
$95k-$110k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years managing guest service programs in large-scale hospitality or event settings; stadium/event experience preferred; bachelor\u0002s degree or equivalent; 3+ years creating/delivering training; Microsoft Office proficiency; strong communication, budgeting, ADA compliance, and leadership skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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