110 customer experience director jobs at 89 companies in Costa Mesa, CA
3mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr OnsiteFull Time
10+ YOE10+ MgmtBachelor's degree in business, technology, or related field required; MBA preferred. Requires 10+ years of progressive leadership in customer experience, operations, product, or platform environments and digital CX transformation experience.
AI, automation, digital platform, UX Design, UX Research
3mo
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Director, Customer Experience (CX)
Irvine, California, United States
$171k-$300k/yr HybridFull Time
10+ YOE10+ Mgmt10+ years in senior CX/operations roles; MBA preferred; experience with AI-enabled/digital CX transformations; ability to embed CX in automation and tech initiatives.
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Director of Admissions and Customer Experience
Monrovia, California, United States
$130k-$145k/yr RemoteFull Time
5+ YOE3+ MgmtBachelor's degree, 5 years of California IDD services experience, 3 years of supervisory residential services experience, and a valid driver's license with an acceptable driving record are required.
2w
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Director of Admissions and Customer Experience
Monrovia, California, United States
$130k-$145k/yr OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree, five years in California IDD services, three years of supervisory experience in residential services, valid driver's license, two years of U.S. driving experience, and acceptable driving record.
DMV, ECA QI team
2mo
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Director of Guest Experience
Beverly Hills, California, United States
$97k-$107k/yr OnsiteFull Time
3+ YOE3+ years luxury hotel experience with supervisory responsibility, college degree preferred (hospitality), strong guest service and sales skills, MS Office proficiency, multilingual preferred, and work authorization for the location required.
Microsoft Office, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, Microsoft Teams
2mo
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Customer Success Director
El Segundo, California, United States
OnsiteFull Time
8+ YOE8+ years in customer success/account management in B2B SaaS, direct people management experience, proven post-sale/process building, experience with enterprise CSM tooling, analytical and data-driven, based in or willing to work from El Segundo, CA with regular customer travel.
Gainsight, Totango, ChurnZero
2w
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Director Member Experience (Pasadena, CA)
Pasadena or Los Angeles County or Orange County or San Bernardino County or Riverside County or Ventura County or Santa Barbara County or San Diego County or Imperial County or Fresno County or Kern County or Kings County or Madera County or Merced County or Mariposa County or Monterey County or San Benito County or San Joaquin County or San Luis Obispo County or Santa Cruz County or Stanislaus County or Tulare County
$176k-$273k/yr HybridFull Time
10+ YOE5+ Mgmt10+ years in member/customer experience, 5+ years in leadership and team management, enterprise experience program development, KPI analysis, executive presentation, and cross-functional influence; CCXP preferred.
Qualtrics, Medallia, Microsoft 365, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams
1mo
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Director, Customer Success Center
Irvine, California, United States
$140k-$190k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in customer success or contact center management, 5+ years supervising teams, experience selling technical products, CRM/CCaaS familiarity, bachelor\u0002s degree, strong communication and analytics skills.
CRM, CCaaS
3w
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Director of Customer Service
Draper or El Segundo
OnsiteFull Time
8+ YOE3+ MgmtRequires 8+ years in customer success, support, or operations, including 3+ years of people leadership, AI and automation deployment experience, contact center expertise, and strong organizational and communication skills.
Google Workspace, DialPad, Salesforce
3w
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
1mo
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Regional Customer Director - West - ATTR
Los Angeles or Orange County or San Diego or San Francisco or Denver or Phoenix or Seattle
$191k-$234k/yr HybridFull Time
10+ YOEBachelor's degree, 10+ years pharma/biotech experience across multiple functions, strong scientific competence, leadership of cross-functional initiatives, and ability to travel 50–60%.
CRM
1mo
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Director, Data Analytics (Customer Experience / Member Growth & Retention) - REMOTE
Long Beach or United States
$96k-$209k/yr RemoteFull Time
10+ YOE5+ Mgmt10+ years managed care/Medicare experience, 5+ years supervisory experience, Bachelor degree or equivalent, Power BI/Salesforce/Excel proficiency, strong leadership and cross-team collaboration skills.
Microsoft Excel, Power BI, Salesforce, Salesforce Analytics
1mo
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Director Customer Supply Chain Optimization
Irvine, California, United States
$143k-$229k/yr RemoteFull Time
10+ YOEBachelor's degree, 10+ years supply chain experience with people leadership, experience in cross-functional projects, travel up to 25%, Lean Practitioner/CSCP preferred, food/manufacturing experience desirable.
1mo
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Senior Director, Customer Health & Critical Accounts
Austin or Boston or Chicago or Denver or Los Angeles or New York City or United States
$203k-$398k/yr RemoteFull Time
12+ YOE12+ years in customer success/program management with people-leadership experience; proven track record building programs and executive reporting; data-driven, strong cross-functional and executive communication; familiarity with cloud or database technical challenges.
MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
3w
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Service Director
Los Angeles, California, United States
$28-$33/yr OnsiteFull Time
3+ YOEHigh school diploma/GED, 3 years of funeral, hospitality, or customer service experience preferred, California driver's license, Microsoft Office proficiency, A/V troubleshooting, and flexible schedule availability.
Microsoft Office Suite, A/V system
2w
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Director of Banquets
Newport Beach, California, United States
$115k-$125k/yr OnsiteFull Time
Prior Director of Banquets or Banquet Manager experience, staff supervision, strong communication, customer service, budgeting knowledge, flexible weekend and holiday availability, and Microsoft Office proficiency.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, LinkedIn Learning
2w
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Director of Operations and Customer Service
Irvine, California, United States
$80k-$110k/yr OnsiteFull Time
5+ YOE2+ MgmtRequires 5+ years of progressive operations leadership, 2+ years directing managers and distributed teams, financial management experience, and a bachelor's degree in engineering, supply chain, operations, business, logistics, or related field.
Lean, Six Sigma, FSM, ERP, WMS, TMS, CRM, AI
3mo
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Director, Customer Success and Technical Solutions
Los Angeles, California, United States
$172k/yr OnsiteFull Time
8+ YOE8+ years in health care analytics/consulting; master's preferred; SaaS leadership; strong communication; cross-functional collaboration; data integration/healthcare policy experience.
SaaS, data visualization, analytics, EMR, HIE
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