41 customer experience director jobs at 25 companies in Dearborn, MI
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Member Experience Director
Southgate, Michigan, United States
$44k/yr OnsiteFull Time
Bachelor's degree in a related field preferred or equivalent business/customer service experience. Requires strong customer service, sales, communication, planning, computer, relationship-building, and organizational skills.
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
3w
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Director Customer Care
Windsor, Ontario, Canada
$170k-$189k/yr HybridFull Time
5+ YOE5+ MgmtUniversity degree in business or communications,5+ years leadership in customer care/billing,regulated utility experience preferred,budgeting and media experience,union experience,and proficiency with enterprise customer systems.
Microsoft Office, SAP, Outlook, Customer Information Systems
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk/Salesforce Service Cloud/Intercom, AI automation, 24/7 support, and SaaS scale-ups.
Zendesk, Salesforce Service Cloud, Intercom
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk, Salesforce Service Cloud, Intercom; AI/automation in support; 24/7 support models; excellent communication.
Zendesk, Salesforce Service Cloud, Intercom
2w
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Front Office Director
Detroit, Michigan, United States
OnsiteFull Time
4+ YOEHotel experience with minimum 4 years as Front Office Director/Manager or equivalent; high school diploma or equivalent; bachelor\u0002s degree in business or hospitality preferred; strong oral communication and supervisory skills.
3w
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Director, Audience Strategy and Customer Data
Eagan or Frisco or Ann Arbor
$137k-$255k/yr HybridFull Time
Bachelor's degree or equivalent; significant experience leading customer data, audience strategy, MarTech or analytics in a matrixed enterprise; strong CDP and data governance understanding; team leadership and cross-functional influence.
CDP, MarTech, AI
2mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and program management track record, willingness to travel ~15-20%, pass background and drug screen.
CRM, PLM
2mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and account management track record, willingness to travel 15-20%, background and drug screening required.
CRM, PLM
1mo
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Director - Customer Care Business Development and Strategy
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's preferred,8+ years in customer care/CX/contact centers or transformation,experience leading large-scale transformation,knowledge of Genesys and Salesforce,GenAI familiarity,and strong program management and communication skills.
Genesys, Salesforce, Microsoft Office, GenAI
1mo
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Director – Customer Care Business Development and Strategy
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree preferred,8+ years in customer care/CX/contact centers or transformation; experience leading large-scale transformation, managing managers and cross-functional teams; knowledge of Genesys, Salesforce, GenAI, telephony and CRM ecosystems; strong program leadership.
Genesys, Salesforce, GenAI, Microsoft Office
3w
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Assistant Store Director
Flint or Grand Blanc
OnsiteFull Time
5+ YOE4+ MgmtBachelor's degree or equivalent experience; minimum 5+ years retail/grocery/operations experience; 4+ years progressive leadership; strong merchandising, financial and people management skills.
2mo
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EVS Director
Warren, Michigan, United States
$80k-$90k/yr OnsiteFull Time
2+ YOE2+ MgmtBachelor's degree or equivalent experience required; 2+ years housekeeping management at a large hospital; budgeting and financial analysis, policy development, strong interpersonal and public speaking skills, customer-service orientation.
1w
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Associate Director, US Customs
Detroit, Michigan, United States
HybridFull Time
10+ YOE10+ years of customs and trade experience, bachelor's degree in finance, accounting, or related field, leadership capability, strong communication, and deep knowledge of tariffs and trade agreements.
AI
1mo
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Director, Engineering
Wixom, Michigan, United States
OnsiteFull Time
12+ YOE5+ Mgmt12+ years engineering experience with 5+ years leading engineering teams in manufacturing; deep mechanical/electrical/systems background; customer-facing technical leadership; experience with ISO/CMMC/ITAR/AS9100 compliance.
2mo
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Director, Mass Torts - Disputes, Claims & Investigations
Chicago or Houston or Arlington or Philadelphia or Cleveland or Grand Rapids or Detroit or Baltimore or Washington or Tysons Corner
$145k-$300k/yr OnsiteFull Time
10+ YOE10+ years consulting experience in accounting/finance/economics, 4-year degree required (advanced degree preferred), mass torts expertise, strong leadership, client management, and financial/claims analysis skills; professional designations welcomed.
1w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
1w
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Utilities ERCS Principal Director
Houston or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or New York City or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or San Francisco or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$139k-$434k/yr OnsiteFull Time
12+ YOE12+ years in utilities, including retail, customer operations, and meter-to-cash transformation; CIS implementation experience; executive advisory, consulting, commercial, sales, P&L, and senior team leadership experience; bachelor's degree or equivalent.
SAP, Oracle, Data, AI, GenAI
2mo
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Network Operations Director
Farmington Hills or Dallas or Fort Worth
HybridFull Time
8+ YOE5+ Mgmt8+ years telecom/IT experience, 5+ years managing NOC or managed services teams, experience with RAN/Packet Core/Backhaul, 24x7 operations, customer-facing escalation management, bachelor's degree or equivalent.
3GPP, RAN, Packet Core, Remote Monitoring & Management (RMM), LTE, 5G, CBRS, IoT, ticketing systems
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