66 customer experience director jobs at 49 companies in Michigan
6d
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Member Experience Director
Mount Clemens, Michigan, United States
$44k/yr OnsiteFull Time
Bachelor’s degree preferred or equivalent business/customer service experience required, supervisory experience, strong communication and organizational skills, computer proficiency, and availability for varied shifts.
4w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
1w
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2d
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Director, Customer Care
Midvale or Michigan or Utah
OnsiteFull Time
7+ YOE3+ MgmtRequires 7+ years in customer care leadership, 3+ years managing a comparable contact center, transformation experience, AI support automation, Zendesk expertise, team-building, workforce planning, and travel readiness.
Decagon, Zendesk, Intercom Fin
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk/Salesforce Service Cloud/Intercom, AI automation, 24/7 support, and SaaS scale-ups.
Zendesk, Salesforce Service Cloud, Intercom
1mo
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Director, Customer Support
Troy, Michigan, United States
HybridFull Time
10+ YOE5+ MgmtBachelor's degree,10+ years customer support leadership with 5+ years managing multi-tiered teams of 25+ FTEs; experience with Zendesk, Salesforce Service Cloud, Intercom; AI/automation in support; 24/7 support models; excellent communication.
Zendesk, Salesforce Service Cloud, Intercom
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
2w
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Sr. Director, Digital Experience & AI
Chicago or Boston or Austin or Grand Rapids or Pittsburgh or Valhalla
$214k-$290k/yr OnsiteFull Time
15+ YOERequires 15+ years in digital experience, strategy, customer experience, digital product, or marketing leadership; enterprise program scaling, team building, AI, analytics, SEO, platforms, and executive stakeholder experience.
SEO, AEO, AI, large language models, structured data, Employee Assistance Program (EAP), Calm, 401(k), Health Savings Account (HSA), Flexible Spending Account (FSA)
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
3d
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Director, Customer Loyalty and Retention
United States or Southfield
$230k-$268k/yr RemoteFull Time
10+ YOE3+ MgmtBachelor's degree or equivalent experience; 10+ years in customer loyalty, retention, lifecycle marketing, or CRM, including 3+ years in leadership. Requires data analysis, executive presentation, collaboration, and program management skills.
2mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
1w
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Hospitality Director
Livonia, Michigan, United States
OnsiteFull Time
5+ YOEBachelor’s degree and 5–7 years in customer service, hospitality, or community relations, or equivalent education and experience; supervisory experience preferred.
3mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and program management track record, willingness to travel ~15-20%, pass background and drug screen.
CRM, PLM
1w
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Service Director
Woodhaven, Michigan, United States
OnsiteFull Time
5+ YOERequires a bachelor's degree, 5+ years of service management experience, leadership and communication skills, data analysis, problem-solving, and Microsoft Office proficiency.
Microsoft Office
2mo
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Executive Director, Customer Account Management, MAC/EV
Novi, Michigan, United States
$210k-$308k/yr HybridFull Time
15+ YOE10+ MgmtBachelor's in Engineering, 15+ years technical experience, 10+ years senior leadership, 5+ years automotive experience, proven sales and account management track record, willingness to travel 15-20%, background and drug screening required.
CRM, PLM
5d
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Collegiate Select Director
Michigan, United States
RemoteFull Time
10+ YOECollegiate sales experience and 10+ years in sales, business development, partnerships, account management, customer success, onboarding, or related roles; 5+ years customer-facing experience. Bachelor's preferred.
Microsoft Office, CRM, business intelligence, AI
1mo
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Store Director - Kalamazoo Market
Kalamazoo or Three Rivers or Jackson or Portage or Plainwell
OnsiteFull Time
5+ YOE3+ MgmtBachelor's degree or equivalent retail experience; 5+ years retail/service experience; 3+ years leadership; retail leadership with $40M+ annual sales experience; ability to lift and perform physical tasks.
2mo
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Director, Product Management - Platform & Customer Lifecycle
St. Petersburg or Chicago or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Massachusetts or Maine or Maryland or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Ontario
$188k-$214k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years professional experience with 8+ years in product management and 3+ years managing PM teams; experience across platform and consumer products, technical fluency, fintech/insurtech experience, strong communication and analytical skills.
4d
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Account Director
Illinois or Wisconsin or Michigan or Minnesota or Iowa
RemoteFull Time
Experience in account management or sales, preferably in cybersecurity or technology; knowledge of cloud cybersecurity, recurring revenue, CRM tools, forecasting, and enterprise customer relationships; willingness to travel.
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