48 customer experience director jobs at 37 companies in Hickory, NC
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
2mo
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Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
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Senior Director, Customer Experience | Growth & Transformation
Charlotte or Fort Mill
HybridFull Time
10+ YOE10+ MgmtRequires 10+ years in product design, customer experience, experience strategy, digital product, or related fields; full-stack experience leadership; AI/ML and agentic CX expertise; client leadership; and multidisciplinary team development.
AI/ML
1w
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Director for Patient Experience
Statesville, North Carolina, United States
OnsiteFull Time
5+ YOE1+ MgmtBachelor’s degree required and master’s preferred; 5–7 years in healthcare, hospitality, or customer service, preferably with operational leadership; strong communication, analysis, facilitation, and Microsoft Office skills.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2mo
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Director of Customer Engagement
Charlotte, North Carolina, United States
OnsiteFull Time
8+ YOE4+ Mgmt8–10 years in customer service, 4+ years people management, P&C or 2-20 license (or willing to obtain), Bachelors preferred, experience with BPO and insurance operations, strong communication and leadership.
3w
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Director, Strategic Customer Success
Charlotte or Virginia or South Carolina
OnsiteFull Time
15+ YOERequires 15 years of skilled nursing operations or administration experience and an active or recent North Carolina NHA license; healthcare, business, or nursing bachelor's degree preferred.
Eventus
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Director of Experience + Lifestyle (Front Office + Food and Beverage)
San Diego or Atlanta or Austin or Charlotte or Chicago or Denver or Fort Lauderdale or Los Angeles or Miami or Nashville or Oakland or Philadelphia or Pittsburgh or Portland or San Francisco or San Jose or Santa Monica or Scottsdale or Seattle
$75k-$85k/yr OnsiteFull Time
4+ YOEBachelor’s degree and 4+ years in hospitality, events, restaurant, banquet, catering, members club, guest service, or front office operations; management, employee development, budgeting, and Microsoft Office experience required.
Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft SharePoint
3w
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Director, Strategic Customer Success
Charlotte, North Carolina, United States
OnsiteFull Time
15+ YOERequires 15+ years of skilled nursing facility operations or administration, an active or recent North Carolina NHA license, customer growth expertise, industry networks, and conference presentation experience.
Eventus, long-term care healthcare technology solutions
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Director, Customer Marketing
Austin or Charlotte or Reston or United States
OnsiteFull Time
10+ YOE10+ years B2B enterprise customer/lifecycle marketing experience, proven expansion revenue results, executive engagement program experience, team leadership, CRM/marketing automation proficiency (Salesforce, Marketo).
Salesforce, Marketo, Gainsight, 6sense, Goldcast, Qualified, Outreach, Zapier, Clay, Claude
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Director - Customer Relationship Marketing (CRM)
Mooresville, North Carolina, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's or equivalent experience,10+ years in CRM/customer growth with 5+ years leading enterprise customer marketing; experience in lifecycle, personalization, segmentation, experimentation, and influencing cross-functional leaders.
Adobe Experience Platform, Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Adobe Target
2mo
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Director of Application Engineering & Customer Insights
Charlotte, North Carolina, United States
$128k-$221k/yr OnsiteFull Time
Bachelor's in engineering/packaging/materials/chemistry (Master's preferred), experience leading customer-facing technical work across NPD/application engineering, systems thinking, people leadership, strong data-driven communication, and willingness to travel internationally.
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Spa Director
Conover, North Carolina, United States
OnsiteFull Time
3+ YOELead spa operations, staff development, guest satisfaction, retail and financial performance; 3+ years spa/hospitality management experience and proficiency with Microsoft Office and scheduling/POS systems.
Microsoft Office, scheduling software, point-of-sale systems
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite, Standard Operating Procedure (SOP), Key Performance Indicators (KPIs), Service Level Agreements (SLAs)
6d
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Associate Director, PSC Operations
Charlotte or Dallas or Horsham or Orlando or Phoenix or Pittsburgh or Raleigh or Titusville
RemoteFull Time
7+ YOEBachelor's degree and 7–10 years of progressive patient services, pharmaceutical, biotech, or healthcare experience required. Requires leadership, analytics, communication, compliance, and matrix collaboration skills.
Customer Relationship Management (CRM), Microsoft Office Suite
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Director, Premium & Wealth
Charlotte, North Carolina, United States
$232k/yr OnsiteFull Time
10+ YOE5+ Mgmt10+ years in wealth management or premium fintech operations, 5+ years managing managers, FINRA Series licensing or equivalent, strong operational metrics experience, familiarity with regulated trading workflows, and responsible use of generative AI.
3mo
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Kitchen Director
Charlotte, North Carolina, United States
$45k-$62k/yr OnsiteFull Time
Restaurant management experience with strong leadership, organizational, and problem-solving skills; knowledge of BOH operations, food safety, and customer service; able to work full-time with flexible hours.
3d
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Director of Regional Client Retention -Southeast
Atlanta or Charlotte or Columbia or Richmond or Asheville or Raleigh or Alabama or Georgia or North Carolina or South Carolina or Virginia
$90k-$110k/yr FieldFull Time
8+ YOE4+ MgmtRequires a degree with 8–15 years of client retention experience, 4+ years of cross-functional leadership, RFP development, contract management, analytical skills, and advanced Microsoft Office Suite proficiency.
Microsoft Office Suite
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Associate Director, Client Services - Account Management
Charlotte or Denver or New York
$136k-$205k/yr HybridFull Time
5+ YOEBachelor’s degree, 5+ years PBM/health plan or benefits consulting experience, Excel and Microsoft Office proficiency, experience with structured/unstructured data, strong communication and multitasking skills, ability to travel up to 25%.
Microsoft Office, Microsoft Excel, SQL
1w
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Director of Marketing
Charlotte, North Carolina, United States
OnsiteFull Time
7+ YOEBachelor's degree preferred; 7+ years of progressive marketing experience, including strategy, performance marketing, customer acquisition, analytics, budgets, team leadership, and agency management.
CRM, marketing automation, SEO, SEM, analytics
3w
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Utilities ERCS Principal Director
Albany or Arlington or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$139k-$434k/yr OnsiteFull Time
12+ YOERequires 12+ years in utilities, transformation leadership, consulting and commercial acumen, executive advising, sales development, digital and customer experience expertise, team leadership, and a bachelor's degree.
SAP, Oracle, AI, GenAI, data analytics, agile
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