1,649 customer experience manager jobs at 642 companies in Hickory, NC
1mo
Save
Mark Applied
Hide
CUSTOMER EXPERIENCE MANAGER
Mooresville, North Carolina, United States
$60k-$86k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree (or equivalent), 5+ years progressive experience in customer experience/service management or related field, supervisory and project management experience, CRM and performance measurement experience, strong communication and strategic planning skills.
customer relationship management (CRM)
3w
Save
Mark Applied
Hide
Customer Experience Manager
Charlotte, North Carolina, United States
$50k-$60k/yr OnsiteFull Time
5+ YOE1+ Mgmt5 years customer service/retention/account management experience, 1 year lead experience, bachelor's preferred (or equivalent), CRM and Microsoft Office/Google Suite proficiency, strong communication and leadership.
Microsoft Office Suite, Google Suite, CRM systems
3w
Save
Mark Applied
Hide
Customer Experience Manager - ExperiGreen
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years in customer service/retention or account management, 1+ year lead experience, bachelor's preferred, CRM and Microsoft Office/Google Suite proficiency, strong leadership, analytics, and communication skills; lawn care experience preferred.
CRM systems, Microsoft Office Suite, Google Suite
1w
Save
Mark Applied
Hide
Senior Customer Experience Manager
Austin or Lincoln or Des Moines or Charlotte or Cary
HybridFull Time
8+ YOERequires 8+ years in relationship management or client service, banking or banking software experience, complex client relationship skills, English fluency, and U.S. work authorization; travel required as needed.
Request for Quote (RFQ), Salesforce
1mo
Save
Mark Applied
Hide
Customer Experience Account Manager
Mooresville, North Carolina, United States
$85k/yr OnsiteFull Time
5+ YOE5+ years in account management/customer service; high school or GED required; ERP (SAP) experience preferred; strong communication, problem-solving, and cross-functional collaboration skills.
SAP
3w
Save
Mark Applied
Hide
Customer Experience Coordinator
Charlotte, North Carolina, United States
$14-$15/hr OnsitePart Time
1+ YOE0.5+ MgmtProvide excellent customer service, lead front-of-store associates, train and coach staff, manage POS/register coverage, flexible schedule including nights/weekends; 1 year retail and 6 months leadership experience.
POS
2w
Save
Mark Applied
Hide
Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
2mo
Save
Mark Applied
Hide
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
3w
Save
Mark Applied
Hide
Customer Experience Specialist/Dispatcher
Charlotte, North Carolina, United States
$15-$25/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years customer service/dispatch/call center or scheduling experience, strong typing and computer skills, ability to manage high-volume calls, ServiceTitan experience preferred.
ServiceTitan
5d
Save
Mark Applied
Hide
Customer Experience Partner
Charlotte or North Carolina
$52k-$65k/yr OnsiteFull Time
3+ YOEHigh school diploma or equivalent required; bachelor's degree preferred. Requires 3–5 years of supply chain or similar experience, shipping operations knowledge, analytical, communication, troubleshooting, and problem-solving skills.
MODS, myMAERSK Supply Chain, Microsoft Office
5d
Save
Mark Applied
Hide
Customer Experience Partner
Charlotte, North Carolina, United States
$52k-$65k/yr OnsiteFull Time
3+ YOEHigh school diploma or equivalent required; bachelor's degree preferred. Requires 3–5 years of supply chain or similar experience, shipping operations knowledge, analytical ability, communication, troubleshooting, and problem-solving skills.
MODS, myMAERSK Supply Chain, Microsoft Office
1w
Save
Mark Applied
Hide
Sr. Manager, Customer Experience Insights & Excellence
Charlotte or South Carolina or San Francisco or Los Angeles or New York City
$150k-$181k/yr OnsiteFull Time
10+ YOE2+ MgmtRequires 10+ years in customer experience, support, or contact center quality, 2+ years of leadership and vendor experience, analytical and stakeholder skills, a bachelor's degree or equivalent, and a driver's license.
Voice of the Customer (VoC), NPS, CSAT, BPO
1w
Save
Mark Applied
Hide
Customer Experience Lead - Full Time
Charlotte, North Carolina, United States
$15/hr OnsitePart Time
Retail experience preferred; requires customer service, associate leadership, communication, problem-solving, organization, flexibility, and availability for nights, weekends, and holidays.
2mo
Save
Mark Applied
Hide
Customer Experience Supervisor I - Deptford Mall
Deptford, New Jersey, United States
$23-$29/hr OnsiteFull Time
Supervises customer service in a retail setting; leads and trains associates; manages checkout processes and scheduling; focuses on sales and service excellence.
Point of Sale, POS, Cash Register
3w
Save
Mark Applied
Hide
Customer Experience Coordinator (Part-Time)- Charlotte, NC
Charlotte, North Carolina, United States
OnsitePart Time
2+ YOE2+ years customer service experience, advanced computer and practice-management skills, strong communication, organization, multitasking, high emotional intelligence, and availability for nights/weekends/holidays.
2mo
Save
Mark Applied
Hide
Director, Customer Experience
China Grove, North Carolina, United States
$99k-$165k/yr OnsiteFull Time
Experience in operations, analytics, industrial engineering; leadership; strong communication; bachelor's degree or equivalent.
Microsoft Excel, Tableau, SQL, Warehouse Management Systems, Labor Management Systems
3d
Save
Mark Applied
Hide
Manager, Digital Consumer Experience
Charlotte, North Carolina, United States
OnsiteFull Time
5+ YOEBachelor's degree in a relevant field and 5–8 years in digital marketing, ecommerce, digital product management, or customer experience, with web, mobile, analytics, and cross-functional leadership experience.
Adobe Analytics, Google Analytics, Content Management Systems, A/B testing, CRM
1mo
Save
Mark Applied
Hide
Director of Customer Experience – Commercial Banking
Boston or New York City or Philadelphia or Charlotte
$216k-$267k/yr HybridFull Time
10+ YOE10+ years in customer experience, journey or service design with commercial banking experience; proven leadership of cross-functional teams; expertise in service design, journey mapping, process improvement, and CX performance programs; strong communication and executive presence; Bachelor's required, MBA preferred.
JD Power, NPS
3d
Save
Mark Applied
Hide
Member Experience Manager: Lake Norman YMCA
Cornelius, North Carolina, United States
$40k-$45k/yr OnsiteFull Time
3+ YOE3+ MgmtRequires 3–5 years of supervisory or program management experience, customer service leadership, budget and staff management, and strong communication, planning, problem-solving, and decision-making skills.
Salesforce, TREC
1mo
Save
Mark Applied
Hide
Lead Product Manager - Lowes.com Customer Experience
Charlotte, North Carolina, United States
HybridFull Time
7+ YOE7+ years experience across product/project/program roles, 5+ years in product/experience management, bachelor’s degree (or equivalent experience), experience in agile environments, strong cross-functional collaboration, data-driven decision making, and product backlog/roadmap ownership.
Adobe Analytics
Explore Jobs