58 customer experience director jobs at 45 companies in Indiana
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Director, Customer Experience
Radnor or Charlotte or Fort Wayne or Omaha
$97k-$176k/yr HybridFull Time
7+ YOE3+ Mgmt7+ years in customer engagement/experience,3+ years leadership,BA or equivalent,strong presentation,strategic thinking,and ability to translate customer insights to business value.
1w
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
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Director, Customer Operations
Fishers, Indiana, United States
RemoteFull Time
Strategic leader overseeing customer service, dispatch, workforce management, quality assurance, escalations, customer experience, analytics, technology transformation, and internal and outsourced teams.
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
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Customer Success Director
North Carolina or Georgia or Florida or Pennsylvania or Virginia or Kentucky or Massachusetts or West Virginia or Indiana
$129k-$226k/yr RemoteFull Time
10+ YOE10+ years in technology or enterprise account management, bachelor’s in tech/business, proven SaaS sales track record, C-level presenting, CCaaS experience preferred, proficiency with Salesforce, Gainsight, Microsoft Office.
Genesys, Salesforce, Gainsight, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
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Customer Success Associate Director
Chicago or Kennesaw or Dallas or Waltham or Indianapolis or Philadelphia
$122k-$219k/yr HybridFull Time
6+ YOEBachelor's degree, specialized training, or equivalent experience; 6+ years in customer success, account management, product marketing, or related customer-facing work; healthcare expertise and strong executive communication preferred.
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
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Director, Customer Partnerships
Addison or Plattsburgh or Fort Wayne
$78k-$116k/yr HybridFull Time
5+ YOE5+ years consultative sales experience with national account leadership, strong presentation and communication skills, ability to develop business plans, and willingness to travel up to 30%.
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Director of Customer Success
Austin or Texas or Florida or Missouri or Arizona or Indiana or North Carolina or Wisconsin
RemoteFull Time
Proven leadership in Customer Success for SaaS/ERP, experience scaling teams, ownership of metrics and operations, familiarity with AI/automation and global teams, strong communication and cross-functional collaboration.
HubSpot CSP, EOS, INNERGY ERP, Microvellum CAD/CAM
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
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Customer and Product Quality Assurance Director
Newburgh, Indiana, United States
OnsiteFull Time
7+ YOEBachelor's in metallurgy/engineering/material science,7-10 years metallurgy/materials experience in aluminum or metal-forming,knowledge of QMS,audits,SPC and root-cause methods,Six Sigma Black Belt preferred,strong leadership and customer-claims management skills.
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Hospitality Director
Indianapolis, Indiana, United States
$85k-$95k/yr OnsiteFull Time
7+ YOE7+ MgmtBachelor's degree or equivalent experience; 7+ years of progressive hospitality leadership, white-glove service, catering, multi-site food operations, P&L responsibility, and team management.
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Member Relations Director
Crown Point, Indiana, United States
$21/hr OnsiteFull Time
3+ YOEAssociate's degree preferred; 3+ years leadership experience; supervisory and coaching skills; proficiency with Microsoft Office 365 and CRM; strong communication, organizational, and customer-service abilities.
Microsoft Office 365, CRM
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Director, Client Success
Plano or Columbia or Indianapolis or New Orleans or United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years senior leadership experience with 2+ years managing managers, deep benefits administration or HR tech/SaaS experience, data fluency, management development skills, and US work eligibility.
HubSpot, Monday.com, TrakStar
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Director, Product Management - Platform & Customer Lifecycle
St. Petersburg or Chicago or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Massachusetts or Maine or Maryland or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Ontario
$188k-$214k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years professional experience with 8+ years in product management and 3+ years managing PM teams; experience across platform and consumer products, technical fluency, fintech/insurtech experience, strong communication and analytical skills.
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Plant Director
Richmond, Indiana, United States
OnsiteFull Time
Lead plant operations including safety, financial performance, continuous improvement, regulatory compliance, staffing, and customer satisfaction; bachelor’s degree or equivalent experience required.
Microsoft Office
3w
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Delivery Director
Indianapolis or Canada
RemoteFull Time
15+ YOERequires 15+ years in IT delivery, professional services, customer success, program management, implementations, or related leadership; experience leading project teams and enterprise-scale programs.
2w
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Director, Regional Success Architecture Data 360
Indianapolis or New York City or Atlanta or Seattle or Bellevue or San Francisco
$171k-$273k/yr HybridFull Time
8+ YOE5+ MgmtRequires 8+ years in consulting, professional services, customer success, or related customer-facing work; 5+ years managing teams; enterprise SaaS experience; and a technical, business, or related bachelor's degree.
Data 360, CRM, SaaS
3mo
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Assistant Math Learning Center Director
Goshen, Indiana, United States
$18-$22/hr HybridPart Time
Assist Center Director in assessments, student learning plans, sales, customer service; coach staff; teach/tutor; proficient with digital materials; math proficiency through Algebra I; strong interpersonal and organizational skills; trainable.
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Store Director
Mishawaka, Indiana, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years full-time retail management experience; scheduling flexibility for nights, weekends and holidays; ability to lift/move 40 lbs; strong leadership, merchandising, customer service, and problem-solving skills.
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