42 customer experience director jobs at 29 companies in Kentucky
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Customer Experience Director- Mid Atlantic
Kentucky or West Virginia or Pennsylvania or Delaware or Maryland or Virginia or North Carolina or South Carolina
$172k-$287k/yr FieldFull Time
10+ YOEBachelor's degree, 10 years in biotechnology, pharmaceutical, medical device, or nuclear medicine industries, customer relationship management experience, logistics expertise, regulatory knowledge, and English fluency.
SWOT
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2d
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Director, Customer Operations
Golden Valley or Aurora or Melville or Louisville or New York City
$146k-$218k/yr HybridFull Time
7+ YOE5+ MgmtRequires 7+ years in customer or service operations and 5+ years of people leadership, plus experience with onboarding, account maintenance, issue resolution, process improvement, change adoption, analytics, and cross-functional programs.
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
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Customer Success Director
North Carolina or Georgia or Florida or Pennsylvania or Virginia or Kentucky or Massachusetts or West Virginia or Indiana
$129k-$226k/yr RemoteFull Time
10+ YOE10+ years in technology or enterprise account management, bachelor’s in tech/business, proven SaaS sales track record, C-level presenting, CCaaS experience preferred, proficiency with Salesforce, Gainsight, Microsoft Office.
Genesys, Salesforce, Gainsight, Microsoft PowerPoint, Microsoft Excel, Microsoft Word
2mo
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Director, Customer Implementations
Bethesda or Canton or Charlottesville or Richmond or Cleveland or Raleigh or Philadelphia or Boston or Atlanta or Jacksonville or Houston or Alabama or Arizona or California or Colorado or Connecticut or Delaware or District of Columbia or Florida or Georgia or Illinois or Indiana or Kansas or Kentucky or Maryland or Massachusetts or Michigan or Minnesota or Nevada or New Jersey or New York or North Carolina or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or Tennessee or Texas or Utah or Virginia or Washington
$150k-$165k/yr RemoteFull Time
10+ YOE6+ Mgmt10+ years in B2B SaaS implementation or delivery operations and 6+ years leading global teams; enterprise implementation, customer value, AI, automation, and Eastern Time Zone experience required.
AI, automation, dashboards, workflow tools, digital workers, ERP
1mo
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Senior Director, Customer Success – Air & Water
Louisville, Kentucky, United States
OnsiteFull Time
12+ YOE12+ years leadership in customer success/service, experience designing and scaling post-sales support (HVAC/water heating preferred), strong service logistics, warranty, training, parts distribution knowledge, CRM and digital tool experience, and exceptional communication skills.
CRM, knowledge bases
1mo
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Senior Director, Customer Operations
Austin or Lexington
OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree, 5+ years leadership experience with regulatory and customer service responsibilities, gaming industry knowledge, ability to obtain gaming licenses, strong communication and presentation skills, monthly travel required.
3mo
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Store Director
Simpsonville, Kentucky, United States
$67k-$84k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years of full-time retail management; store director experience is a plus; must be flexible for nights, weekends, holidays; able to bend, lift up to 40 lbs; strong leadership and customer service.
2mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
4d
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Director, Strategic Customer Success & Growth
Greensboro or Newport or St. Louis
HybridFull Time
7+ YOE3+ MgmtHigh school diploma/GED, 7+ years in supply chain, transportation, or 3PL logistics, 3+ years managing teams, financial ownership, and executive presentation experience. Bachelor's degree preferred.
Google Workspace, Microsoft Excel, Power BI, Tableau
3d
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Director of Nursing - DON - Registered Nurse RN
Fort Thomas, Kentucky, United States
$130k-$140k/yr OnsiteFull Time
5+ YOE2+ MgmtCurrent Kentucky RN license, nursing school graduation, 5+ years of long-term care experience, 2+ years as a Director of Nursing, advanced MDS, management, infection control, and customer service skills.
Minimum Data Set, Electronic Medical Records (EMRs)
2mo
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Director, Product Management - Platform & Customer Lifecycle
St. Petersburg or Chicago or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Massachusetts or Maine or Maryland or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Ontario
$188k-$214k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years professional experience with 8+ years in product management and 3+ years managing PM teams; experience across platform and consumer products, technical fluency, fintech/insurtech experience, strong communication and analytical skills.
1mo
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Sales Director
Louisville, Kentucky, United States
OnsiteFull Time
3+ YOE3+ years leasing/sales experience, strong sales and customer-service skills, CRM and computer proficiency, valid driver license and car for outreach, strong English communication.
CRM, Yardi, Welcome Home, Microsoft Excel
1mo
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Operations Director
Florence, Kentucky, United States
OnsiteFull Time
4+ YOEBachelor’s degree required, master’s preferred; 4+ years in high-volume electronics manufacturing services; customer relationship, personnel management, logistics, financial, analytical, and change management experience.
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2mo
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Account Director
Miami or Louisville
HybridFull Time
10+ YOE10-12 years in client-facing commercial roles (customer success, account management, strategic partnerships). Bachelor’s degree required; strong communication, relationship management, analytical skills, enterprise experience, and willingness to travel.
1mo
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Operations Director
Florence, Kentucky, United States
OnsiteFull Time
4+ YOEManage facility operations, reduce costs, increase revenue, lead staff, drive continuous improvement, handle logistics/taxes, and engage customers. Requires bachelor\u0002s degree and minimum 4 years related experience.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Assistant Store Director
Louisville, Kentucky, United States
OnsiteFull Time
5+ YOE4+ MgmtBachelor's degree or equivalent experience, 5+ years of retail, grocery, operations management, or customer service experience, and 4+ years of progressive leadership experience.
1mo
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Traffic Director - Covington, KY
Covington, Kentucky, United States
$17-$19/hr OnsitePart Time
High school diploma/GED, strong customer service skills, English proficiency, ability to stand outdoors, lift/push/pull at least 10 lbs, and work independently.
1mo
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Traffic Director - Covington, KY
Covington, Kentucky, United States
$17-$19/hr OnsitePart Time
High school diploma/GED, strong customer service and communication skills, ability to stand outdoors for long periods, lift/push/pull 10+ lbs, English proficiency.
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