53 customer experience director jobs at 39 companies in Wisconsin
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Director, Global Customer Insights & Experience
Nashville or United States or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Idaho or Illinois or Indiana or Kansas or Kentucky or Louisiana or Massachusetts or Maryland or Maine or Michigan or Minnesota or Missouri or Mississippi or Montana or North Carolina or North Dakota or Nebraska or New Hampshire or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or Rhode Island or South Carolina or South Dakota or Texas or Utah or Virginia or Vermont or Washington or West Virginia or Wisconsin or Wyoming
$138k-$230k/yr HybridFull Time
Bachelor’s degree required; master’s preferred. Requires progressive customer or employee experience leadership, insights and survey programs, analytics, journey mapping, stakeholder influence, change leadership, vendor management, and governance expertise.
Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), CRM
2w
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Director, Customer Experience and Service Operations
Appleton, Wisconsin, United States
OnsiteFull Time
10+ YOEBachelor’s degree in a related field and 10+ years of related experience. Requires leadership, strategic planning, customer experience, service operations, talent development, global collaboration, and willingness to travel 25–40%.
3d
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Director of Patient Experience
Janesville, Wisconsin, United States
$125k-$200k/yr OnsiteFull Time
Master's education in a healthcare-related field required; healthcare and customer service experience desirable. Patient experience certification and knowledge of service excellence best practices preferred.
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree and 8+ years customer service/call center experience with 5+ years management; knowledge of call center metrics, staffing and quality processes; strong communication and project management skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, MS Project, Microsoft Outlook, Microsoft SharePoint, Microsoft Visio
1mo
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Director, Customer Service
Milwaukee or Hartford or Baltimore or Portland or Wellesley Hills or Kansas City or Nashville
$115k-$172k/yr OnsiteFull Time
8+ YOE5+ MgmtBachelor's degree plus 8 years customer service/call center experience (or equivalent), 5 years healthcare/dental experience preferred, 5 years management, call center metrics knowledge, advanced Microsoft application proficiency, strong communication and project management skills.
Word, Microsoft Excel, PowerPoint, MS Project, Outlook, SharePoint, Visio
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
2mo
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Customer Director
Neenah or United States
$171k-$257k/yr HybridFull Time
10+ YOEBachelor's preferred with 10+ years related experience; advanced communication, sales and financial acumen; knowledge of electronics manufacturing; ability to lead cross-functional teams and travel frequently (>40%).
2mo
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Customer Director
Neenah or United States
$171k-$257k/yr HybridFull Time
Bachelor's degree preferred with 10+ years related experience; advanced written and verbal communication; mastery of solution selling and financial acumen; basic computer skills; understanding of electronics manufacturing; travel >40%.
3w
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Director of Customer Success
Onalaska or Waterloo
OnsiteFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in managed services, customer success, account management, service delivery, technology consulting, or IT leadership; team or program leadership experience required.
Power BI, CRM, PSA
3w
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Director of Customer Success
Onalaska or Waterloo
OnsiteFull Time
5+ YOEBachelor's degree or equivalent experience; 5+ years in managed services, customer success, account management, service delivery, technology consulting, or IT leadership; team, program, or cross-functional leadership experience.
Power BI, CRM, PSA
6d
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Director of Customer Operations
Arcadia, Wisconsin, United States
OnsiteFull Time
5+ MgmtBachelor's degree or equivalent experience, 5+ years of leadership in customer service, operations, or supply chain, plus expertise in process improvement, order management, data analysis, and cross-functional initiatives.
Microsoft Office Suite, AS400, CRM platforms, WMS (Warehouse Management Systems)
1w
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Director, Customer Engagement
Green Bay, Wisconsin, United States
OnsiteFull Time
Experience managing strategic customer relationships in transportation, logistics, supply chain, or freight; cross-functional problem solving; performance data analysis; stakeholder communication; and process improvement.
Transportation Management Systems, analytics platforms, business intelligence tools
1mo
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Director of Customer Success
Austin or Texas or Florida or Missouri or Arizona or Indiana or North Carolina or Wisconsin
RemoteFull Time
Proven leadership in Customer Success for SaaS/ERP, experience scaling teams, ownership of metrics and operations, familiarity with AI/automation and global teams, strong communication and cross-functional collaboration.
HubSpot CSP, EOS, INNERGY ERP, Microvellum CAD/CAM
1mo
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Director, Organized Customer Marketing
Madison, Wisconsin, United States
$213k-$363k/yr OnsiteFull Time
12+ YOE5+ Mgmt12+ years marketing experience,5+ years direct leadership,BA required (business administration or related),authorization to work in US without sponsorship,ability to travel ~20%,strong communication and cross-functional collaboration.
Veeva CRM, Sitecore, Adobe Experience Manager
1w
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Product Strategy Director - Banking & Client Experience
Atlanta or New York City or Jacksonville or Milwaukee
$187k-$318k/yr OnsiteFull Time
Strategic product experience in banking, capital markets, or fintech; customer-led strategy, adoption, retention, commercialization, and cross-functional leadership experience; bachelor's degree or equivalent experience.
2mo
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Senior Director Client Services
Alabama or Michigan or Louisiana or Nebraska or Missouri or Wisconsin or Ortigas or South Carolina or Delaware or Kentucky or Tennessee or Illinois or Virginia or Georgia or Minnesota or Iowa or Oregon or Washington or Mississippi or North Carolina or Wyoming or Arkansas or Indiana or Pennsylvania or Oklahoma or Utah or Texas or Rhode Island or Nevada or Colorado or Arizona or South Dakota or Idaho or Florida or Maryland or West Virginia or Ohio or New Mexico or New Hampshire or Kansas or Connecticut or California or Massachusetts or New Jersey or New York
RemoteFull Time
5+ YOE3+ Mgmt5+ years client services experience with 3+ years at Director level, BPO/outsourcing background, experience managing high-profile/regulatory accounts, financial and operational acumen, people leadership, and ability to travel as needed.
Microsoft Excel, Microsoft PowerPoint
1w
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Store Director
Franklin, Wisconsin, United States
OnsiteFull Time
2+ YOE2+ MgmtHigh school diploma or GED, extensive hardware product knowledge, and at least 2 years of retail management experience. Requires leadership, communication, customer service, and basic math skills.
Microsoft Word, Microsoft Excel
1mo
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Preschool Assistant Center Director/Enrollment Coordinator
Fitchburg, Wisconsin, United States
$41k-$45k/yr OnsiteFull Time
1+ YOERequires 1+ year center leadership experience (1 required, 2+ preferred), state director/administrative credential, knowledge of state licensing rules, strong marketing and customer service skills, and ability to drive enrollment.
2mo
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Director, Product Management - Platform & Customer Lifecycle
St. Petersburg or Chicago or Alabama or Arkansas or Arizona or California or Colorado or Connecticut or Florida or Georgia or Idaho or Illinois or Indiana or Iowa or Kansas or Kentucky or Massachusetts or Maine or Maryland or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Jersey or New Mexico or Nevada or New York or Ohio or Oklahoma or Oregon or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or Washington or Wisconsin or Ontario
$188k-$214k/yr RemoteFull Time
12+ YOE3+ Mgmt12+ years professional experience with 8+ years in product management and 3+ years managing PM teams; experience across platform and consumer products, technical fluency, fintech/insurtech experience, strong communication and analytical skills.
3w
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Procurement Director
La Crosse, Wisconsin, United States
$95k/yr HybridFull Time
5+ YOEBachelor's degree or equivalent experience; 5 years of progressively responsible business operations experience; professional communication, Microsoft Office proficiency, organization, time management, confidentiality, and customer service skills.
Microsoft Office, Microsoft VendorNet
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