77 customer experience lead jobs at 37 companies in Ames, IA
3w
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Customer Experience Lead - Full Time
Marshalltown, Iowa, United States
OnsiteFull Time
1+ YOERetail leadership experience preferred, strong customer service, coaching and communication skills, ability to work nights/weekends/holidays, organized and detail-oriented.
4w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
4w
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Customer Service Lead / Office Coordinator
Des Moines, Iowa, United States
OnsiteFull Time
3+ YOEHigh school diploma required (associate preferred), 3+ years customer service/sales support/office administration, leadership experience preferred, proficiency with Microsoft Office/Excel, ERP familiarity, strong communication and organization.
Microsoft Office, Microsoft Excel, ERP
1mo
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Merchandising Lead
Ames, Iowa, United States
$21-$29/hr OnsiteFull Time
0.5+ YOEAt least 18 years old with 6 months of retail experience and 6 months of customer service experience; team leadership and supervisory experience preferred.
2w
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Shift Lead
Grimes, Iowa, United States
$17/hr OnsiteFull Time
Supervisory experience, strong leadership and communication skills, customer service orientation, problem-solving ability, flexibility, dependability, and availability for full-time weekend and varying shifts.
6d
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Director of Customer Success
United States or Des Moines
RemoteFull Time
7+ YOE3+ MgmtRequires 7+ years in Customer Success, CS Operations, or Growth; 3+ years leading customer-facing teams; and experience improving NRR in SaaS or digital health, with customer success platform expertise.
Gainsight, Totango, ChurnZero
4w
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(USA) Merchandising Lead
Ankeny, Iowa, United States
$22-$30/hr OnsiteFull Time
0.5+ YOEMust be 18+, 6 months retail and 6 months customer service experience; able to supervise associates, perform merchandising, maintain safety, and provide member service.
1w
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Shift Lead
West Des Moines, Iowa, United States
$17-$20/hr OnsiteFull Time
1+ YOERequires one year of leadership, supervisory, or retail key-holder experience and fluency in written and spoken English. PTCB certification or pharmacy license may be required by state.
3d
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Lead Product Manager - Home Lending Digital Customer Experience
San Antonio or Phoenix or Columbus or Charlotte or Wilmington or Des Moines or Irving or Dallas or Minneapolis or Tempe
$119k-$206k/yr HybridFull Time
5+ YOERequires 5+ years in product management, product development, digital experience delivery, or strategic planning, with expertise in digital products, discovery, analytics, agile delivery, and matrixed stakeholder leadership.
Adobe CJA, Glassbox, Jira, GenAI
4w
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Team Lead (Key Holder) - Des Moines (76356)
Altoona, Iowa, United States
$15-$16/hr OnsitePart Time
2+ YOE2 years retail experience, strong customer service and verbal communication, basic math, Microsoft Suite skills, ability to stand/ lift up to 40 lbs and work flexible hours.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
4d
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Aisles Online Service Lead
Grimes, Iowa, United States
OnsitePart Time
0.5+ YOEHigh school diploma or equivalent and six months of similar experience are preferred. Requires leadership, customer service, organization, math, communication, and problem-solving skills.
2mo
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Microsoft Technology Account Lead - Resources/Utilities
Houston or Milwaukee or Dallas or Columbus or Kirkland or Irvine or Cincinnati or New York or Cleveland or Oklahoma City or Austin or Albany or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or San Francisco or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Arlington or Atlanta or Redmond or Bentonville or Beaverton or Nashville or Detroit or San Diego
$150k-$200k/yr OnsiteFull Time
7+ YOE7+ Mgmt7+ years customer management or enterprise sales experience; 7+ years leading multidisciplinary teams; 5+ years industry vertical experience; familiarity with Microsoft technology stack; Microsoft certifications preferred.
Microsoft
1w
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Sales Lead - Part-time
West Des Moines, Iowa, United States
$14-$15/hr OnsitePart Time
1+ YOERequires 1+ year of retail experience, strong sales and customer engagement skills, team support abilities, excellent communication, and flexible availability for weekends, evenings, and holidays.
2w
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Territory Retail Lead - Ames, IA
Ames or United States
$18/hr FieldFull Time
Requires high school diploma, driver's license, auto liability insurance, sales or customer service experience, English proficiency, technical product comfort, and ability to lift up to 50 pounds and work flexible shifts.
handheld device, computer, printer, internet, email
2w
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Retail Sales Lead, Fabletics (Jordan Creek Town Center - West Des Moines, IA)
West Des Moines or El Segundo
OnsiteFull Time
Requires at least 1 year of retail experience, customer engagement and communication skills, familiarity with retail inventory and POS systems, and availability for evenings, weekends, and national holidays.
Omnicart, Member Chat, POS, Microsoft Teams, Zoom
3mo
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Guest Service Representative - Lead
Clive, Iowa, United States
$16-$18/hr OnsiteFull Time
Greet guests, assist with cake orders, process purchases at POS, upsell accessories, maintain clean presentation, promote promotions, and help with email list building.
4w
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Client Service Consultant, Team Lead, PC
Waukee, Iowa, United States
OnsiteFull Time
5+ YOE5+ years customer service, underwriting, or risk management experience in insurance; active or obtainable state property casualty license within 3 months; high school diploma; industry designations (CIC, CPCU, MLIS, CRIS) preferred; strong communication and leadership skills.
Salesforce Chatter, agency management system
1mo
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Clothing Lead Processor (Full-Time - some weekends/evenings needed)
West Des Moines, Iowa, United States
OnsiteFull Time
Customer-service oriented, organized, able to sort, price, merchandise donated clothing, lift up to 50 lbs; high school diploma preferred.
1mo
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Retail Merchandiser Team Lead
West Des Moines, Iowa, United States
$18/hr FieldFull Time
1+ YOE1+ years merchandising experience preferred, ability to lift up to 50 lbs, reliable transportation, customer service and leadership skills, comfortable using smartphone/tablet.
2mo
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Lead Technician Cleaning and Restoration - FT
Grimes, Iowa, United States
$19-$23/hr FieldFull Time
High school diploma/GED, basic math and computer skills, preferred 1 year floor or specialty cleaning experience, willingness to learn IICRC certifications, perform equipment and vehicle maintenance, and communicate with customers.
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