220 customer experience lead jobs at 106 companies in Iowa
3w
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Customer Experience Lead - Full Time
Bettendorf, Iowa, United States
$16/hr OnsiteFull Time
1+ YOEProvide excellent customer service, lead and coach associates, manage front-end operations, resolve customer issues, and maintain merchandising and recovery standards; 1+ year retail experience preferred.
2mo
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Reatil- FT Customer Experience Coordinator
Coralville, Iowa, United States
$14-$15/hr OnsiteFull Time
1+ YOE0.5+ MgmtPromote excellent customer experience; lead front-of-store team; train and mentor associates; manage POS coverage and labor adherence; 1 year retail and 6 months leadership experience.
3w
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Customer Experience Representative
Cedar Falls, Iowa, United States
OnsiteFull Time
TruChoice Roofing: Residential roofing, siding, and gutter installation and repair services.
Experienced sales professional to re-engage warm leads, close exterior home improvement deals, use CRM, and work virtually; roofing/exterior sales experience preferred.
CRM, iPad, iPhone, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams
1mo
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Member Experience Lead
Waterloo, Iowa, United States
$19/hr OnsiteFull Time
3+ YOE3+ MgmtHS/GED required (BA preferred), 3+ years customer service and 3+ years leading teams, strong communication, CPR within 30 days, pass background check, interest in fitness.
3d
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Customer Service Team Lead
Alaska or Arizona or Arkansas or California or Colorado or Florida or Georgia or Idaho or Iowa or Kansas or Kentucky or Maine or Michigan or Minnesota or Missouri or Montana or Nevada or New Hampshire or New Mexico or North Carolina or Oklahoma or Oregon or South Carolina or South Dakota or Tennessee or Texas or Utah or Washington or Wisconsin
$80k-$118k/yr RemoteFull Time
3+ YOE3+ MgmtBachelor's degree or four years of experience, plus three years each in management or leadership and operations. Requires systems familiarity, quality and production management experience, auditing knowledge, and virtual employee leadership.
LEAN
2mo
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Retail Customer Service Lead
Dubuque or Waterloo or San Francisco or Los Angeles
OnsiteFull Time
2+ YOE2+ years retail experience, leadership experience preferred, full-time availability including evenings/weekends/holidays, proficient with computer applications, strong communication, ability to work under pressure, strong organization.
2w
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Lead Director, Commercial Member Experience
Hartford or Idaho or Arkansas or Texas or Georgia or Montana or Iowa or Wisconsin or Oregon or Washington or New York or Spain or District of Columbia or Connecticut or Nebraska or Rhode Island or Tennessee or Kentucky or Ohio or West Virginia or Maryland or Massachusetts or South Carolina or Missouri or Utah or Arizona or South Dakota or Pennsylvania or New Hampshire or Vermont or Minnesota or New Mexico or Michigan or California or Maine or North Dakota or Kansas or New Jersey or Indiana or Nevada or Louisiana or Mississippi or Oklahoma or Alabama or Virginia or Illinois or North Carolina or Colorado or Florida or Wyoming or Delaware
$100k-$232k/yr HybridFull Time
10+ YOERequires 10+ years in customer, member, digital, product experience, or communications strategy; healthcare or payer experience; strategic portfolio leadership; executive communication; and cross-functional influence.
2mo
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Retail Customer Service Lead
Dubuque, Iowa, United States
$14-$19/hr OnsiteFull Time
2+ YOE2+ years retail experience in a customer-focused environment; leadership preferred. Full-time availability with schedule flexibility (evenings, weekends, holidays). Ability to lift up to 50 lbs and perform physical tasks; computer proficiency and strong communication skills.
Point-of-Sale (POS)
4w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
1mo
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Patient Experience Specialist
Cedar Rapids, Iowa, United States
$28-$42/hr OnsiteFull Time
2+ YOEBachelor's degree required, 2 years healthcare or customer service experience, ability to analyze patient experience data, lead improvement projects, facilitate education, and engage patients and families.
4w
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Customer Service Lead / Office Coordinator
Des Moines, Iowa, United States
OnsiteFull Time
3+ YOEHigh school diploma required (associate preferred), 3+ years customer service/sales support/office administration, leadership experience preferred, proficiency with Microsoft Office/Excel, ERP familiarity, strong communication and organization.
Microsoft Office, Microsoft Excel, ERP
1mo
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Merchandising Lead
Ames, Iowa, United States
$21-$29/hr OnsiteFull Time
0.5+ YOEAt least 18 years old with 6 months of retail experience and 6 months of customer service experience; team leadership and supervisory experience preferred.
1mo
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Shift Lead
Burlington, Iowa, United States
$17-$20/hr OnsiteFull Time
1+ YOE1+ year leadership or key-holder retail experience; fluent English; working knowledge of store systems; ability to handle cash, customer service, inventory, and opening/closing duties.
3w
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Team Lead
Cedar Falls, Iowa, United States
OnsiteFull Time
Supervisory experience, strong customer service, communication, leadership and basic computer proficiency; able to stand and lift up to 50 lbs.
3w
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Team Lead
Coralville, Iowa, United States
OnsiteFull Time
Provide member service, assist training and development of staff, oversee front-desk operations, basic computer proficiency, strong communication and customer-service skills.
2w
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Shift Lead
Grimes, Iowa, United States
$17/hr OnsiteFull Time
Supervisory experience, strong leadership and communication skills, customer service orientation, problem-solving ability, flexibility, dependability, and availability for full-time weekend and varying shifts.
6d
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Director of Customer Success
United States or Des Moines
RemoteFull Time
7+ YOE3+ MgmtRequires 7+ years in Customer Success, CS Operations, or Growth; 3+ years leading customer-facing teams; and experience improving NRR in SaaS or digital health, with customer success platform expertise.
Gainsight, Totango, ChurnZero
3d
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Senior Manager, Customer Care
Arizona or South Carolina or Arkansas or Rhode Island or Alabama or Florida or Wisconsin or West Virginia or Virginia or Vermont or Pennsylvania or Oklahoma or Ohio or New York or Indiana or North Dakota or Illinois or Connecticut or Colorado or New Mexico or California or Washington or Texas or Oregon or New Jersey or New Hampshire or Minnesota or Idaho or Michigan or South Dakota or Maryland or Delaware or North Carolina or Montana or Mississippi or Missouri or Nebraska or Tennessee or Kentucky or Maine or Louisiana or Kansas or Wyoming or Iowa or Georgia or United States
$102k-$169k/yr RemoteFull Time
8+ YOE3+ MgmtBA/BS and 8+ years of relevant experience, including 3+ years managing or leading teams; contact center, KPI, client escalation, coaching, and customer service expertise required.
Genesys, Salesforce
4w
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(USA) Merchandising Lead
Ankeny, Iowa, United States
$22-$30/hr OnsiteFull Time
0.5+ YOEMust be 18+, 6 months retail and 6 months customer service experience; able to supervise associates, perform merchandising, maintain safety, and provide member service.
2mo
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Senior Manager of Customer Support
Alabama or Arizona or Connecticut or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kentucky or Louisiana or Maryland or Massachusetts or Michigan or Minnesota or Missouri or Montana or North Carolina or Nebraska or New Hampshire or New Jersey or Nevada or Ohio or Oregon or Pennsylvania or Rhode Island or Tennessee or Texas or Virginia or Washington or Wisconsin or Wyoming
RemoteFull Time
8+ YOE2+ MgmtBachelor’s degree, 8+ years of customer support experience, 2+ years managing teams, 5+ years leading SaaS support organizations, and experience with Salesforce, Agentforce, and JIRA.
Salesforce, Agentforce, JIRA, Claude, Electronic Health Records (EHR)
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