664 customer experience lead jobs at 309 companies in Boston, MA
1d
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Customer Experience Lead - Full Time
Swansea, Massachusetts, United States
OnsiteFull Time
1+ YOECustomer service mindset, leadership and coaching ability, communication and problem-solving skills, organization, flexibility, and 1+ years of retail experience preferred.
1mo
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Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
1mo
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Team Lead, Payment Experience, Americas (Customer Support)
Boston, Massachusetts, United States
$55k-$65k/yr HybridFull Time
4+ YOE4+ years in customer support with informal leadership experience; strong written/verbal English; familiarity with Microsoft Office and CRM; customer- and payment-focused with analytical skills and ability to work flexible schedule.
Zendesk, Google Workspace, Looker, CRM
1w
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Guest Experience Lead | Chestnut Hill
Chestnut Hill, Massachusetts, United States
$24-$30/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, plus experience leading, mentoring, or delegating with others. Must be legally authorized to work and travel reliably to the assigned store.
computer
4w
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Customer Experience Supervisor I - Dartmouth Mall
North Dartmouth, Massachusetts, United States
$22-$28/hr OnsiteFull Time
Lead and coach store associates and cashiers, drive customer service and sales, manage scheduling, hiring, training, and checkout operations, and monitor POS productivity metrics.
Point of Sale, Mobile Point of Sale
2mo
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Retail Customer Service Lead
Danvers, Massachusetts, United States
$16-$30/hr OnsiteFull Time
2+ YOEMinimum 2 years retail experience, leadership preferred; full-time availability including evenings, weekends and holidays; computer and POS proficiency; strong written and verbal communication; ability to lift up to 50+ lbs.
POS
3mo
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Lead Customer Service Advisor
Everett, Massachusetts, United States
$15-$22/hr OnsiteFull Time
3+ YOEHigh school diploma or equivalent; 3-5 years service industry experience; valid driver's license; knowledge of automotive service and customer service best practices; ability to work days, nights, weekends, holidays.
1w
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Customer Service Team Lead
West Wareham, Massachusetts, United States
$22-$27/hr OnsiteFull Time
Customer service experience preferred; requires strong communication, organizational, time management, decision-making, problem-solving, and Microsoft Office proficiency. Salesforce experience preferred.
Microsoft Office, Adobe PDF, Salesforce
2mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
2mo
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Lead Customer Service Representative
Somerville, Massachusetts, United States
$18-$25/hr OnsiteFull Time, Part Time
Customer service experience with strong communication; computer skills (Word/Excel); able to learn software; able to work 8am-4pm Mon-Fri; hourly pay 18-25; part-time considered.
Microsoft Word, Microsoft Excel, CRM software
1mo
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Customer Success Technical Lead - Remote
Manchester or Minneapolis or Davidson
$76k-$156k/yr RemoteFull Time
15+ YOEBachelor's in engineering or related field; 15+ years HVAC controls experience; 5+ years applying AI/SaaS to building performance; strong customer-facing, communication, and analytical skills.
BrainBox AI, Nuvolo
1mo
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Customer Trust Lead
Boston, Massachusetts, United States
$79k-$95k/yr HybridFull Time
5+ YOE5+ years in information security compliance or vendor risk; working knowledge of SOC 2, ISO 27001, NIST, GDPR, CCPA; experience with high-volume DDQ workflows; strong written communication and organization; proficiency with RFPIO.
RFPIO, SafeBase, Vanta, Drata, OneTrust, Whistic
1mo
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Customer Sales Lead - Northeast
Stamford or Boston
$118k-$162k/yr RemoteFull Time
6+ YOEBachelor's degree, 6 years CPG sales or customer-facing commercial experience, proven ability to deliver net sales and profit targets, trade management and promotional planning experience, strong analytical skills with Circana/NielsenIQ and retailer POS, negotiation and presentation skills.
Circana, NielsenIQ, POS, S&OP
2w
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Retail Customer Service Lead
Swansea, Massachusetts, United States
OnsiteFull Time
2+ YOE2+ years retail experience in a customer-focused environment; leadership experience preferred; full-time availability with flexible schedule; computer proficiency and strong communication skills.
POS
3mo
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Customer Service Supervisor
Avon, Massachusetts, United States
$50k-$60k/yr OnsiteFull Time
2+ YOE2+ MgmtLead customer service management experience; oversee team; on-site Avon, MA; US citizenship or eligible status required.
1w
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Customer Service Lead
Medway, Massachusetts, United States
$25/hr OnsiteFull Time
3+ YOE1+ MgmtHigh school diploma, 3+ years customer service experience, 1+ year veterinary experience, communication and organizational skills, and knowledge of animal handling, patient care, and veterinary medications.
Electronic Medical Records (EMR)
2w
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Customer Experience and Service Transformation Advisory Senior Manager (Products)
New York or Milwaukee or Dallas or Columbus or Kirkland or Cincinnati or Cleveland or Oklahoma City or Austin or Albany or Chicago or St. Petersburg or Pittsburgh or Hartford or St. Louis or Miami or Raleigh or Minneapolis or Mountain View or Scottsdale or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Walnut Creek or Charlotte or Houston or Arlington or Redmond or Bentonville or Nashville or Detroit
$113k-$338k/yr OnsiteFull Time
8+ YOE8+ years in customer support/experience roles with leadership and selling duties; 5+ years with cloud SaaS, customer service platforms and AI; experience leading large transformations and quantifying business cases.
Salesforce, Dynamics, GenAI, CCaaS, Cloud (SaaS)
5d
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Lead Customer Service Representative
Salt Lake City or Seattle or Phoenix or Los Angeles or San Francisco or Denver or Washington or Miami or Atlanta or Chicago or Indianapolis or New Orleans or Boston or Minneapolis or Kansas City or Albuquerque or New York City or Oklahoma City or Portland or Austin
$64k-$83k/yr FieldTemporary
1+ YOEOne year of specialized experience equivalent to GS-09, including team oversight, work-product review, financial-document analysis, and program data reporting; or qualifying graduate education in a related field.
USA Hire, USAJOBS
6d
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Customer Education Lead
Cambridge, Massachusetts, United States
$160k/yr HybridFull Time
3+ YOE3+ years in product management, product marketing, customer education, or SaaS customer-facing roles; launch, enablement, activation, content, facilitation, and data-driven decision-making experience required.
Mixpanel, Looker
3mo
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Key Lead - Pheasant Lane Mall, Hollister
Nashua, New Hampshire, United States
OnsitePart Time
1+ YOEPart-time retail lead with 1 year retail experience; strong customer service, communication, and leadership potential.
Point of Sale
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