810 customer experience lead jobs at 363 companies in Chicago, IL
3w
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Customer Experience Lead - Full Time
Bloomingdale, Illinois, United States
$16/hr OnsiteFull Time
Customer-service and leadership experience; ability to lead and coach associates, manage front-end operations, and work nights/weekends/holidays.
2w
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Experience Lead
Lombard, Illinois, United States
$17-$20/hr OnsiteFull Time
Lead shifts, coach team members, maintain retail merchandising and club operations, support member experience and facility maintenance.
1mo
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Customer Experience Manager
Richfield or West Des Moines or Chicago or Birmingham
$152k-$193k/yr RemoteFull Time
12+ YOEBachelor's or equivalent, 12+ years customer-facing IT experience, experience driving software adoption, engaging executives and technical leaders, and leading cross-functional teams.
2mo
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Customer Experience Manager
Elk Grove Village, Illinois, United States
$120k-$140k/yr OnsiteFull Time
10+ YOELead global customer experience team, develop CX strategy, manage escalations, drive continuous improvement; bachelor\u000degree required, MBA preferred, 10+ years customer service/inside sales management experience.
Microsoft Office, CRM, ERP
1w
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Customer Experience Professional Lead - MH
Northbrook, Illinois, United States
$31-$36/hr HybridFull Time
2+ MgmtLeadership or supervisory experience, strong communication and analytical skills, proficiency with Microsoft Office, Tableau and in-house RavApps; valid driver’s license and ability to lift up to 40 lbs.
Microsoft Office, Tableau, RavApps, Ravago Tools
4d
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Guest Experience Lead | Oakbrook
Oakbrook, Illinois, United States
$25-$28/hr OnsiteFull Time
1+ YOERequires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation to the assigned store.
Microsoft Excel
1mo
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Lead Experience Associate
Evanston, Illinois, United States
OnsitePart Time
Leadership or supervisory experience, customer-service skills, tech confidence (Google Suite), ability to lift 30+ lbs and stand long periods, food handler card where required.
Google Suite
3w
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Community & Customer Experience Manager
Chicago, Illinois, United States
OnsiteFull Time
Outgoing, relationship-building candidate with experience in lead generation, guerrilla marketing, event support, front-desk hospitality, and the ability to work one weekend day.
2mo
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Customer Experience Truck Fleet Advocate
Gary, Indiana, United States
$60k-$75k/yr OnsiteFull Time
8+ YOE8+ years of sales experience, product support, or technical product knowledge; 1+ years as a technical support lead.
1mo
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Class Experience Lead
Vernon Hills, Illinois, United States
$20-$27/hr OnsitePart Time
1+ YOEHigh school diploma/GED,1 year leadership experience,National Group Fitness or LifePower Yoga certification,and Fitness & Nutrition certification required.
1mo
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Customer Experience Measurements and Insights Lead
Chicago, Illinois, United States
$150k-$190k/yr HybridFull Time
5+ YOE5–7+ years in data analytics or CX measurement, experience building customer health models and measurement frameworks, strong hands-on data skills, statistical analysis, and cross-functional communication.
Gainsight, AskNicely, Zendesk, Salesforce, Totango
5d
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Digital Client Experience (CX) Lead - Wealth Management
Chicago, Illinois, United States
$115k-$195k/yr OnsiteFull Time
10+ YOEBachelor’s degree in business, marketing, finance, or related field; 10+ years in customer experience or client strategy within financial services; CX transformation, wealth management, CRM, and CX platform expertise.
CRM, Salesforce, Qualtrics, Medallia, AI
3w
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Retail Customer Service Lead
Geneva, Illinois, United States
$16-$28/hr OnsiteFull Time
2+ YOE2+ years retail experience, leadership preferred; full-time availability with evenings/weekends/holidays; computer and POS proficiency; strong communication and organizational skills; able to lift up to 50–100 lbs.
POS
5d
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Customer Service Team Lead
Kenosha or Waukegan or Pleasant Prairie or Gurnee
$33-$38/hr OnsiteFull Time
3+ YOE2+ MgmtHigh school diploma or equivalent and 3+ years of customer service experience required; bachelor's degree and 2+ years of leadership or supervisory experience preferred.
3w
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Senior Customer Support Lead
Crum Lynne or Chicago
$83k-$120k/yr HybridFull Time
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Remedy/ITSM, Salesforce
2mo
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Customer Service Team Lead
Chicago, Illinois, United States
HybridFull Time
Proven customer service leadership with supervisory or mentoring experience, strong communication and conflict-resolution skills, proficiency with Microsoft Office, and ability to manage team performance and escalations.
Microsoft Office
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
2w
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Samsung Experience Consultant Lead
Aurora, Illinois, United States
$21/hr OnsiteFull Time
High school diploma required; sales or retail experience preferred (6 months). Must be customer-focused with strong communication, presentation, and problem-solving skills; availability for weekends, evenings, and retail holidays.
1mo
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Managing Director - Aircraft & Customer Experience Engineering
Chicago, Illinois, United States
$213k-$277k/yr HybridFull Time
10+ YOE3+ MgmtBachelor's in engineering/science/math required, 10+ years related experience, 3+ years leading technical teams, extensive FAR/airworthiness knowledge, A&P, Six Sigma BB or RCA preferred, up to 40% travel; hybrid (3 days office).
1mo
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Customer Service Lead
Rosemont, Illinois, United States
$110k-$130k/yr OnsiteFull Time
4+ YOE4+ years customer service/contact center experience; experience with CRM; escalation management, coaching, analytics, and strong communication and organizational skills.
CRM
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