922 customer experience lead jobs at 477 companies in Cold Spring, NY
4d
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Customer Experience Lead - Full Time
Morristown, New Jersey, United States
$17/hr OnsitePart Time
1+ YOEAt least 1 year of retail experience preferred; requires customer service, associate leadership, communication, problem-solving, organization, flexibility, and operational accuracy.
2w
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Customer Experience Lead (Keyholder) - Manhasset
Manhasset, New York, United States
$26-$30/hr OnsiteFull Time
2+ YOERequires 2+ years of retail experience, flexible holiday/evening/weekend availability, customer service, sales, problem-solving, organization, time management, and a professional demeanor. Google Suite and Salesforce preferred.
Google Suite, Salesforce, Mac iOS
6d
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
1w
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Senior Manager, Customer Experience
Fairfield, New Jersey, United States
$80k-$95k/yr OnsiteFull Time
7+ YOE5+ MgmtRequires 7+ years in customer service, customer experience, or sales support and 5+ years leading support or service teams, plus platform, analytics, project management, and communication skills.
1w
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Guest Experience Lead | Soho Broadway
New York City, New York, United States
$24-$28/hr OnsiteFull Time
Requires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation to the assigned store.
3d
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Experience Lead, East 63rd Street
New York City, New York, United States
$18/hr OnsiteFull Time
1+ YOERequires at least 1 year of customer service or related experience, strong communication, computer literacy, flexible availability, and CPR/AED certification or willingness to obtain it.
LPMS
2mo
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Head of Technical Customer Experience, US
New York, New York, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading customer-facing teams; expert SQL (CTEs, window functions), Python, hands-on AI/LLM agent management, REST API/webhook integrations, technical troubleshooting, and rapid escalation availability (nights/weekends).
SQL, Python, REST APIs, webhooks, AI, LLM
1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
2mo
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Senior Manager, Customer Experience - Tier I & Social Support
New York City, New York, United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years in senior supervisory CX roles with 2+ years managing team leads; experience with social/public support, CX automation, workforce planning, KPI reporting, and platform/configuration work within CX tools.
Kustomer, Zendesk, Gladly, Sprout Social, DigitalGenius, Shopify
1w
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Customer Experience Supervisor I - Queens Center
Elmhurst, New York, United States
$24-$30/hr OnsiteFull Time
Leads customer service, sales, cashier performance, checkout operations, hiring coordination, scheduling, training, safety, shrink, and store performance initiatives.
Point of Sale, Mobile Point of Sale, Satellite Registers, Expeditor stations
2w
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Customer Success Lead
New York City or San Francisco
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in customer success, account management, or related work, including 2+ years with climate or sustainability reporting customers; real estate experience, leadership, analytical, communication, and process-design skills.
GRESB, TCFD, CDP
3mo
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Customer Success Lead
New York, New York, United States
$130k-$170k/yr HybridFull Time
7+ YOE2+ Mgmt7+ years in Customer Success/Account Management with leadership experience; success in high-growth VC-backed tech companies; SMB/mid-market focus; strong commercial and organizational skills.
1mo
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Customer Operations Team Lead
Stamford, Connecticut, United States
$75k-$110k/yr OnsiteFull Time
Experience leading customer operations teams, coaching and developing staff, managing escalated issues, strong communication and organizational skills; high school diploma required, college preferred.
4d
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Customer Service Manager, Airport Customer Experience
Newark, New Jersey, United States
$51k-$87k/yr OnsiteFull Time
2+ MgmtHigh school diploma/GED required. Preferred: airport customer service experience and 2 years leading others. Requires Microsoft Office knowledge, USPS clearance eligibility, and strong operational leadership skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1w
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Retail Customer Service Lead
Huntington Station, New York, United States
OnsiteFull Time
2+ YOERequires 2+ years of customer-focused retail experience, computer proficiency, strong communication, organization, composure under pressure, and flexibility for evenings, weekends, and holidays.
POS
1mo
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Digital Customer Experience Platform Leader
Morris Plains, New Jersey, United States
$201k-$252k/yr HybridFull Time
10+ YOEBachelor's required; 10+ years in digital customer experience, commercial transformation, or product management; proven delivery of customer-facing B2B platforms; strong CRM/ERP and order-to-cash knowledge; ability to lead cross-functional initiatives; AI and advanced materials experience desirable.
CRM, ERP, AI, OT/IT, cloud
3mo
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Lead Customer Service Advisor
Pompton Plains, New Jersey, United States
$16-$22/hr OnsiteFull Time
3+ YOEHigh school diploma, 3-5 years service industry experience, valid driver's license, automotive service knowledge, strong leadership and customer service skills.
POS system, Computer, Inventory management
5d
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Senior Customer Relations Lead, PSA
Jersey City, New Jersey, United States
$31/hr OnsiteFull Time
4+ YOERequires 4+ years of customer relations experience, strong problem-solving, communication, listening, de-escalation, organization, and interpersonal skills; high school diploma required; Google Workspace knowledge required and Salesforce preferred.
Google Workspace, Salesforce
3w
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Director, VIP Sports- Customer Experience
Las Vegas or Jersey City
$120k-$150k/yr HybridFull Time
3+ YOE3+ Mgmt3+ years leading high-performing hospitality or gaming teams; strong communication, coaching, analytical and sales skills; Bachelor's in Marketing/Business preferred; able to handle high-value clients and escalations.
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