565 customer experience lead jobs at 283 companies in Dahlgren, VA
4d
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
1w
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Experience Lead, Bethesda
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
1+ YOERequires 1+ year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication, computer literacy, flexible availability, and ability to lift up to 50 pounds.
LPMS, Equifit
2w
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Customer Experience Lead – Arlington (Part-time)
Arlington, Virginia, United States
OnsitePart Time
2+ YOE2+ MgmtRequires a high school diploma, 2–3 years of relevant retail or customer service experience, cash register and money-handling experience, communication and organizational skills, and ability to lift up to 50 lbs.
12h
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Customer Experience Manager
Halethorpe or Beltsville
$70k-$80k/yr OnsiteFull Time
5+ MgmtExperience leading customer service or call center teams, managing KPIs, improving processes, developing training materials, and using telephony, call center technology, and Microsoft Office; weekends may be required.
Microsoft Office, ServiceTitan, CRM
4d
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PT Customer Lead (417977)
Woodbridge, Virginia, United States
OnsitePart Time
Customer-facing retail lead role; the posting provides no specific education, certification, language, or experience requirements.
4d
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Front Desk Patient Experience Lead
Fredericksburg, Virginia, United States
$18-$23/hr OnsiteFull Time
2+ YOERequires 1 year of internal front desk experience or 2 years of relevant external experience; CHAA or CPSS may substitute. Requires front desk expertise, communication, organization, and Microsoft Office proficiency.
Microsoft Office Suite, HIPAA, OSHA
1d
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Guest Experience Lead | Westfield Montgomery Mall (4 Month Contract)
Bethesda, Maryland, United States
$24-$28/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience and some experience leading, mentoring, or delegating. Legal work authorization and reliable transportation are required; high school education is preferred.
3mo
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Lead Experience Guide (Lead Front Desk Associate)
Fairfax, Virginia, United States
OnsiteFull Time
Experience in sales and service; leadership ability; strong guest service, communication, and problem-solving; flexible hours including evenings and weekends.
2w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
1mo
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PT Customer Lead
Woodbridge, Virginia, United States
OnsiteFull Time
Provide friendly cashier and customer service, operate register and scanners, handle payments, retrieve carts, perform light lifting and cleaning, meet service standards.
cash register, scanner, computer, calculator, smart devices
2mo
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Studio Experience Lead - Mosaic, VA
Fairfax, Virginia, United States
$27-$32/hr OnsiteFull Time
![[solidcore]](https://s2.googleusercontent.com/s2/favicons?domain=solidcore.co&sz=128)
Lead studio operations, deliver best-in-class client experience, meet monthly sales targets, coach classes (5/week quota), and perform customer communications; high school required, lifting up to 30 lbs, flexible schedule.
Axle
2w
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
4w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
1mo
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
1mo
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Retail Customer Service Lead
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years retail customer-facing experience; leadership preferred; full-time availability including evenings/weekends/holidays; computer proficiency; strong communication and organizational skills.
Point-of-Sale (POS)
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
4d
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Customer Service Lead
Fredericksburg, Virginia, United States
$14-$16/hr OnsiteFull Time
Requires age 16+, legal U.S. work authorization, customer service or sales experience preferred, ability to lift 25 pounds, and stamina for prolonged standing and outdoor work.
2mo
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Customer Journey Lead
Washington, District of Columbia, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years in customer experience, insights, e‑commerce or related; experience with Gladly, Shopify or Yotpo preferred; strong analytics, reporting, and cross-functional collaboration skills; ability to manage escalations.
Gladly, Shopify, Yotpo
1mo
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Retail Customer Service Lead
Alexandria, Virginia, United States
$14-$25/hr OnsiteFull Time
2+ YOE2+ years retail/customer service experience, leadership or supervisory ability, full-time availability including evenings/weekends/holidays, computer proficiency, strong communication and organizational skills.
POS
1mo
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Customer Insights Lead
Washington, District of Columbia, United States
OnsiteFull Time
8+ YOE5+ Mgmt8+ years in service/experience design with expertise in qualitative and ethnographic research, journey mapping, translating insights into product and operational requirements, and experience managing design teams.
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