1,153 customer experience lead jobs at 547 companies in Dover, NJ
3d
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Customer Experience Lead - Full Time
Flemington, New Jersey, United States
$17/hr OnsitePart Time
1+ YOECustomer service mindset, leadership, coaching, communication, problem-solving, organization, flexibility, and attention to detail; 1+ years of retail experience preferred.
1mo
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Customer Experience Lead (Keyholder) - Boston
Boston or Brooklyn
$26-$30/hr OnsiteFull Time
2+ YOE2+ years retail/customer-facing experience; flexible hours including evenings, weekends and holidays; strong communication, problem-solving, organization, and coaching skills; luxury/consignment retail preferred.
Google Suite, Salesforce, Mac iOS
3d
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
2mo
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Customer Experience Strategy & Operations Lead
New York City or San Francisco
$230k-$270k/yr OnsiteFull Time
8+ YOE3+ Mgmt8+ years in customer support/success strategy & operations, 3+ years people leadership, strong project management, analytics, and AI-first approach; experience with CX tech stack and forecasting.
Zendesk, Gainsight, Decagon
4w
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Lead Customer Experience Technician
Easton, Pennsylvania, United States
OnsiteFull Time
3+ YOEHigh school diploma required; 3+ years customer-facing technical or trades experience; public speaking, fabrication, testing, precision measurement, ISO/NIST familiarity, strong organization and safety focus.
NIST, ISO calibration standards, fabrication equipment, hydraulic testing systems, precision measurement tools, data collection systems
4d
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Senior Manager, Customer Experience
Fairfield, New Jersey, United States
$80k-$95k/yr OnsiteFull Time
7+ YOE5+ MgmtRequires 7+ years in customer service, customer experience, or sales support and 5+ years leading support or service teams, plus platform, analytics, project management, and communication skills.
1w
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Team Lead - Customer Experience and Operations
Summit, New Jersey, United States
$18-$22/hr OnsiteFull Time
Customer service and communication skills, dependable attendance, outdoor work ability, physical activity throughout shifts, safe driving ability, and a valid driver's license.
1w
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Guest Experience Lead | Soho Broadway
New York City, New York, United States
$24-$28/hr OnsiteFull Time
Requires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation to the assigned store.
15h
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Experience Lead, East 63rd Street
New York City, New York, United States
$18/hr OnsiteFull Time
1+ YOERequires at least 1 year of customer service or related experience, strong communication, computer literacy, flexible availability, and CPR/AED certification or willingness to obtain it.
LPMS
1w
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IT Lead – Customer Experience Engineering
Raritan, New Jersey, United States
$94k-$152k/yr HybridFull Time
6+ YOEBachelor's degree in a STEM field and 6+ years of IT experience, including CX, supply chain, microservices, and integration experience. Requires EDI, cloud architecture, and agentic AI expertise.
IBM Sterling, OpenText, API, microservices, SAP BTP-IS, Agentic AI, AWS, Node.js, EDI, middleware, Electronic Data Interchange (EDI), GxP, SOX, HIPAA, Privacy, GDPR, CSAT, NPS
2mo
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Head of Technical Customer Experience, US
New York, New York, United States
OnsiteFull Time
5+ YOE5+ Mgmt5+ years leading customer-facing teams; expert SQL (CTEs, window functions), Python, hands-on AI/LLM agent management, REST API/webhook integrations, technical troubleshooting, and rapid escalation availability (nights/weekends).
SQL, Python, REST APIs, webhooks, AI, LLM
2mo
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Ast Mgr Customer Experience
Elmhurst, New York, United States
$52k-$74k/yr OnsiteFull Time
Lead and coach store associates and managers, manage hiring and payroll, oversee store operations including pricing, stockroom and logistics, and drive customer service and sales performance.
1mo
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Director, Customer Experience & Subscription Operations
New York, New York, United States
$133k-$150k/yr HybridFull Time
7+ YOE7+ Mgmt7+ years leading customer service or operations teams, 2+ years supporting subscription businesses, experience with customer service platforms, analytics-driven decision making, cross-functional technology implementations; Bachelor's degree preferred.
2mo
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Ast Mgr Customer Experience
Elmhurst, New York, United States
$52k-$74k/yr OnsiteFull Time
Lead and develop store associates, execute hiring and scheduling, oversee payroll and store operations (pricing, stockroom, receiving, shipping) to drive sales and enhance customer experience.
2mo
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Senior Manager, Customer Experience - Tier I & Social Support
New York City, New York, United States
RemoteFull Time
5+ YOE2+ Mgmt5+ years in senior supervisory CX roles with 2+ years managing team leads; experience with social/public support, CX automation, workforce planning, KPI reporting, and platform/configuration work within CX tools.
Kustomer, Zendesk, Gladly, Sprout Social, DigitalGenius, Shopify
1w
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Customer Success Lead
New York City or San Francisco
HybridFull Time
5+ YOE2+ MgmtRequires 5+ years in customer success, account management, or related work, including 2+ years with climate or sustainability reporting customers; real estate experience, leadership, analytical, communication, and process-design skills.
GRESB, TCFD, CDP
4w
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Customer Service Lead
Warren, New Jersey, United States
$62k-$90k/yr OnsiteFull Time
3+ YOE3+ years in inside sales or customer service, bachelor's in business/supply chain/engineering required, prior leadership experience, ERP/MRP and CRM familiarity, strong communication and analytical skills.
ERP/MRP, CRM, customer portals
3mo
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Customer Success Lead
New York, New York, United States
$130k-$170k/yr HybridFull Time
7+ YOE2+ Mgmt7+ years in Customer Success/Account Management with leadership experience; success in high-growth VC-backed tech companies; SMB/mid-market focus; strong commercial and organizational skills.
1d
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Customer Service Manager, Airport Customer Experience
Newark, New Jersey, United States
$51k-$87k/yr OnsiteFull Time
2+ MgmtHigh school diploma/GED required. Preferred: airport customer service experience and 2 years leading others. Requires Microsoft Office knowledge, USPS clearance eligibility, and strong operational leadership skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Digital Customer Experience Platform Leader
Morris Plains, New Jersey, United States
$201k-$252k/yr HybridFull Time
10+ YOEBachelor's required; 10+ years in digital customer experience, commercial transformation, or product management; proven delivery of customer-facing B2B platforms; strong CRM/ERP and order-to-cash knowledge; ability to lead cross-functional initiatives; AI and advanced materials experience desirable.
CRM, ERP, AI, OT/IT, cloud
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