847 customer experience lead jobs at 372 companies in Dranesville, VA
20h
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Experience Lead
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
4d
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Experience Lead, Bethesda
Bethesda, Maryland, United States
$19/hr OnsiteFull Time
1+ YOERequires 1+ year of customer service or related experience, CPR/AED certification or willingness to obtain, strong communication, computer literacy, flexible availability, and ability to lift up to 50 pounds.
LPMS, Equifit
1w
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Team Lead Supervisor, Customer Experience - B2C
Glen Burnie or New York City or Baltimore
$55k-$70k/yr OnsiteFull Time
2+ YOERequires 2–4 years in customer service or contact center work, experience with escalations and complex cases, strong organization and communication skills, and operational metrics experience. Frontline team support preferred.
Power BI, Salesforce Service Cloud
3d
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(Contract) Guest Experience Lead | Gaithersburg
Gaithersburg, Maryland, United States
$24-$28/hr OnsiteFull Time, Contract
1+ YOERequires 1 year of retail or customer experience, some leadership, mentoring, or delegation experience, legal work authorization, and reliable transportation. High school diploma or retail leadership experience preferred.
17h
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PT Customer Lead (417977)
Woodbridge, Virginia, United States
OnsitePart Time
Customer-facing retail lead role; the posting provides no specific education, certification, language, or experience requirements.
17h
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Front Desk Patient Experience Lead
Fredericksburg, Virginia, United States
$18-$23/hr OnsiteFull Time
2+ YOERequires 1 year of internal front desk experience or 2 years of relevant external experience; CHAA or CPSS may substitute. Requires front desk expertise, communication, organization, and Microsoft Office proficiency.
Microsoft Office Suite, HIPAA, OSHA
3mo
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Lead Experience Guide (Lead Front Desk Associate)
Fairfax, Virginia, United States
OnsiteFull Time
Experience in sales and service; leadership ability; strong guest service, communication, and problem-solving; flexible hours including evenings and weekends.
1w
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Patents Customer Experience (CX) Specialist
Alexandria, Virginia, United States
$122k-$158k/yr OnsiteFull Time
1+ YOEOne year of specialized experience equivalent to GS-12 managing customer experience activities, designing surveys, creating dashboards, analyzing feedback, leading research projects, and collaborating with stakeholders.
USA Hire, Microsoft Excel
4w
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PT Customer Lead
Woodbridge, Virginia, United States
OnsiteFull Time
Provide friendly cashier and customer service, operate register and scanners, handle payments, retrieve carts, perform light lifting and cleaning, meet service standards.
cash register, scanner, computer, calculator, smart devices
1mo
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Studio Experience Lead - Mosaic, VA
Fairfax, Virginia, United States
$27-$32/hr OnsiteFull Time
Lead studio operations, deliver best-in-class client experience, meet monthly sales targets, coach classes (5/week quota), and perform customer communications; high school required, lifting up to 30 lbs, flexible schedule.
Axle
1w
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Workplace Experience Lead
Arlington, Virginia, United States
$27-$32/hr OnsiteFull Time
2+ YOERequires a four-year degree or 5–10 years of hospitality experience, plus 2+ years in real estate services, hospitality, retail, or change management; strong communication and organizational skills required.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, laptop, mobile device, wireless technologies
3w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
4w
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Member Experience Lead - Bailey's Crossroads
Falls Church, Virginia, United States
OnsiteFull Time
Supervise member experience staff, manage schedules, handle retail and inventory, resolve customer issues, and train team members; requires strong communication, leadership, organization.
17h
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Retail Customer Service Lead
Timonium, Maryland, United States
OnsiteFull Time
2+ YOERequires 2+ years of retail experience in a customer-focused environment, computer proficiency, strong communication and organizational skills, and flexibility for evenings, weekends, and holidays.
Point-of-sale (POS) systems
1mo
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Retail Lead Associate (Reduced-Time), Customer Experience Operations
Baltimore, Maryland, United States
$18/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent, age 18+, and 1+ year in retail, customer-facing, floor leadership, other leadership, or Amazon experience; training experience preferred.
Inventory management systems
1mo
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Customer Service Lead
Baltimore, Maryland, United States
OnsiteFull Time
5+ YOE1+ Mgmt5+ years customer service/call center experience with 1+ year in a lead role; bachelor’s degree preferred; experience with escalations, quality assurance, multilingual coordination, and cross-functional collaboration.
2mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
2mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations, 2+ years managing teams, Bachelor’s in related field, proven experience leading cross-functional initiatives, change management, stakeholder influence, and building PM frameworks.
1mo
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Retail Customer Service Lead
Largo, Maryland, United States
$16-$31/hr OnsiteFull Time
2+ YOE2+ years retail experience, leadership preferred; full-time availability including evenings/weekends/holidays; computer and POS proficiency; strong communication and organizational skills.
POS
1mo
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Client Experience Coordinator
Rockville, Maryland, United States
$18/hr OnsiteFull Time, Part Time
1+ YOE1+ year receptionist/customer service experience, friendly and enthusiastic, ability to interact with clients and dogs, desire to lead a team, drug-free workplace.
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