561 customer experience lead jobs at 259 companies in Springfield, PA
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Customer Experience Lead - Full Time
Quakertown, Pennsylvania, United States
$14/hrOnsitePart Time
Burlington StoresNYSE: BURL: Off-price retailer of apparel, footwear, and home goods.
1+ YOECustomer service and leadership skills, strong communication and problem-solving abilities, organization, flexibility, and 1+ year of preferred retail experience.
Tysons or New York City or Los Angeles or Houston or Chicago or Atlanta or Boston or Philadelphia
OnsiteFull Time
Sloomoo Institute: Operates interactive sensory museums centered on slime and creative play.
Requires guest-facing operational management experience in hospitality, entertainment, museums, live events, or similar settings; strong communication, organization, time management, and fast-paced problem-solving skills.
Microsoft Office, Google Suite, Slack, Project Management systems
lululemonNASDAQ: LULU: Designs and retails technical athletic apparel and lifestyle products.
1+ YOERequires 1 year of retail or customer experience, some experience leading, mentoring, or delegating, legal work authorization, and reliable transportation. High school diploma/GED and retail leadership experience are preferred.
Philadelphia Visitor Center Corporation: Operates official visitor centers and tourism services in Philadelphia.
2+ YOERequires 2+ years of customer service or hospitality experience, strong delegation, organization, problem-solving, multitasking, and Philadelphia-area knowledge. College degree preferred.
ecommerce applications, point-of-sales system, map and transit applications, web applications
Provide friendly, accurate front‑end service; perform cashier and service center tasks; meet physical requirements including standing and lifting; effective communication and customer service skills; able to learn multiple tasks and systems.
Advertising Specialty Institute: Provides technology and media services for promotional products industry.
10+ YOE5+ MgmtBachelor's degree required (MBA preferred); 10+ years in customer success/retention/account management; 5+ years leading teams; experience reducing churn and driving adoption in recurring revenue models; data-driven and cross-functional collaborator.
Customer Service Manager, Airport Customer Experience Administration
Philadelphia, Pennsylvania, United States
OnsiteFull Time
American AirlinesNASDAQ: AAL: Operates a global network of passenger and cargo flights.
2+ MgmtHigh school diploma/GED required. Preferred: airport customer service experience and 2 years leading others. Requires Microsoft Office knowledge, USPS clearance or eligibility, and ability to meet airport security requirements.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
HoneywellNASDAQ: HON: Manufactures aerospace products, building technologies, and industrial control systems.
6+ YOE3+ Mgmt6+ years in customer-facing roles, 3+ years leading teams, SaaS/technology background, Salesforce and Gainsight experience, strong data analysis, problem-solving, and relationship skills.
PetSmart: Retailer of pet food, supplies, and professional pet services.
2+ YOERequires 2+ years of retail experience in a customer-focused environment, computer application proficiency, strong communication and organizational skills, and flexibility for evenings, weekends, and holidays.
Par Mar Stores: Regional convenience store chain and fuel retailer.
1+ YOEAt least one year of retail experience; strong leadership, communication, and customer service skills; valid state driver’s license and insured vehicle; knowledge of food handling and safety; high school diploma preferred.
TransUnionNYSE: TRU: Provides global credit reporting and risk management information solutions.
Experience managing 24x7 service desk teams with SLAs/KPIs, ITIL processes, performance management, staffing, metrics review, incident coordination, and cross-functional collaboration.
Pennsylvania Academy of the Fine Arts: America's first art museum and school of fine arts.
Provides visitor-facing service including greeting visitors, describing exhibitions, processing admissions and membership sales, leading tours; high school diploma or equivalent required; customer service/public speaking experience preferred; POS familiarity.
Transwall: Manufactures and installs custom architectural glass wall systems.
5+ YOE5-10 years in customer service, inside sales, or commercial operations; strong HubSpot, reporting, communication, and process improvement skills; manufacturing or construction products experience preferred.
Mytex Polymers: Manufactures high-performance engineered polyolefin materials and polymer solutions.
5+ YOEHigh school diploma, minimum 5 years customer service experience (chemicals preferred), prior lead experience preferred, ERP/CRM and Microsoft Office proficiency, strong communication and problem-solving, able to lift 15 lb.
PetSmart: Retailer of pet supplies and provider of animal care
Requires 2+ years of retail experience in a customer-focused environment, full-time flexibility including evenings, weekends, and holidays, computer proficiency, communication, organization, and ability to lift up to 50 pounds.
River & Root: Nature-inspired indoor play space for young children and families.
Warm, outgoing, proactive candidate comfortable leading groups, engaging with children, supporting families, maintaining play spaces, preparing activities, and assisting with events. Child development or Montessori interest is a bonus.
Associate Care Lead, Global Customer Care (5 Days Onsite)
Ambler, Pennsylvania, United States
$60k-$70k/yrOnsiteFull Time
Phenom: AI-powered software platform for talent acquisition and management.
2+ YOE2+ years customer support/success experience in SaaS, strong communication, problem-solving, CRM/support platform experience, comfort with integrations/APIs/SSO, ability to manage priorities in fast-paced environment.
Salesforce, Service Now, Jira, APIs, Single Sign-On (SSO)
2+ YOE1+ MgmtBachelor's preferred; 2+ years customer service or collections experience, 1+ year call center team leadership; strong communication and Microsoft Office skills.
Microsoft Word, Microsoft Excel, Microsoft Outlook
Campbell'sNasdaq: CPB: Manufacturer of branded soups, snacks, and beverage products.
6+ YOEBachelor's degree and 6+ years CPG sales or category management experience; strong P&L, trade, forecasting, category and shopper management skills; ability to travel for customer meetings.