Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE1 year retail and 6 months leadership experience; flexible schedule including nights and weekends; merchandising knowledge; ability to train and mentor associates and manage front-end operations.
Fit2Run: Specialty retail chain selling athletic footwear and running apparel.
1+ YOE1+ year retail or customer service experience; key holder/leadership preferred. Strong communication, problem-solving, reliability, ability to lift 40 lbs, and flexible availability including evenings, weekends, and holidays.
WebullNASDAQ: BULL: Digital brokerage platform for trading stocks, options, and cryptocurrencies.
3+ YOESeries 7 and Series 24 (or Series 9+10) required, 3+ years CX leadership in contact center/digital CX, undergraduate degree or equivalent, deep knowledge of brokerage operations and FINRA/SEC rules, hands-on AI and CX ops experience.
Vinik Sports Group: Manages professional sports teams and premier entertainment venues.
2+ YOE3+ Mgmt3+ years leadership experience, 2+ years guest experience preferred, bachelor\u0002s degree preferred, proficiency in Microsoft Word/Excel/Outlook, experience managing large frontline staffs and event operations.
Microsoft Word, Microsoft Excel, Microsoft Outlook, ABI, ABIMM
KemperSports: Manages and operates golf courses, resorts, and sports venues.
2+ YOE2+ Mgmt2-4 years guest service supervisory experience; high school diploma required; bachelor’s degree preferred; valid driver’s license; strong communication and leadership skills.
EōS Fitness: Operates a chain of full-service health clubs.
Experience in customer service or front-line leadership; strong communication; multitasking; organized; proficient with fitness management software and Microsoft Office; knowledge of membership management and billing.
Fitness Management Software, Microsoft Office, Social Media
Hillpointe: Develops and manages attainable multifamily housing for the workforce.
2+ YOE2+ years property management experience, high school diploma or equivalent, valid driver\u0002s license, strong communication, leasing/sales/customer service experience, ability to learn software and work flexible schedule.
Requires team management, training, budgeting, customer service, communication, policy implementation, high school diploma or equivalent, English proficiency, physical ability, and a valid driver's license if required.
Army & Air Force Exchange Service: Retail and services provider for the U.S. military community.
High school diploma or equivalent, retail experience, supervisory/leadership skills preferred, basic computer skills, strong communication, availability for variable shifts (0700-2000) Tue–Sat and some holidays, attention to detail, loss-prevention awareness.
EnerSysNYSE: ENS: Global provider of industrial batteries and stored energy solutions.
5+ YOEBachelor's degree or equivalent, 5+ years customer service/order management experience, ERP/CRM experience, Microsoft Office proficiency, ability to manage complaints and KPIs, eligible for government facility access (ITAR).
ERP, Visual ERP, CRM, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Inovalon: Cloud-based software for healthcare data analysis and quality.
3+ YOE3+ years customer-facing experience in customer success/account management; experience with healthcare data; strong communication, organization, and problem-solving skills.
WindwardLondon Stock Exchange: WNWD: Provides maritime AI intelligence for shipping and defense sectors.
3+ YOE3+ years in Customer Success or Account Management (SaaS preferred), experience with U.S. Federal/Government customers, strong communication and strategic skills, familiarity with maritime/intelligence advantageous, Salesforce experience, willingness to travel up to 40%.
Justworks: HR, payroll, and benefits platform for small businesses
3+ YOE3+ MgmtFour-year degree or equivalent experience, 3+ years leading customer service teams, coaching and performance management experience, CRM and communication-platform proficiency, and strong written and verbal communication.
Inovalon: Cloud platform for data-driven healthcare analytics and insights.
3+ YOE3+ years customer-facing experience in customer success/account management; healthcare data experience; strong communication, organization, and problem-solving skills; ability to coordinate cross-functional delivery.
Graybar: Distributes electrical, communications, and data networking products.
5+ YOERequires 5+ years of project order management experience, leadership and communication skills, SAP knowledge, high school diploma or GED, and resource, conflict, and deadline management abilities. Four-year degree preferred.
Allied Universal: Provides security personnel, technology, and facility management services.
2+ YOEHigh school diploma and 2+ years of technical customer service call center experience; requires communication, case management, problem-solving, judgment, and CRM systems familiarity.