2,011 customer experience manager jobs at 841 companies in Hanover, PA
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Customer Experience Manager- 229
Owings Mills, Maryland, United States
$19/hr OnsiteFull Time
2+ YOE2+ years of management experience; high school diploma or equivalent; strong verbal/written communication; ability to multi-task; customer service oriented.
1mo
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Assistant Customer Experience Manager
Carlisle, Pennsylvania, United States
OnsiteFull Time
Supervising front-end associates, enforcing cash-handling controls, training and onboarding, schedule management, customer service, and compliance with store policies and regulations.
Learning Management System (LMS)
2w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
3w
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Customer Experience Lead - Full Time
York, Pennsylvania, United States
$13/hr OnsitePart Time
Retail experience preferred; ability to lead and coach associates, deliver excellent customer service, manage front-end operations, resolve customer issues, and perform opening/closing duties.
1w
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Customer Experience Coordinator
Bel Air, Maryland, United States
$16-$17/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires one year of retail experience and six months of leadership experience, with flexible scheduling, communication, organization, multitasking, training, and merchandising skills.
POS
1mo
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Manager, Client Experience
Gaithersburg, Maryland, United States
$85k-$95k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years customer service experience including 2+ years people management; experience with CRM and Microsoft 365; metric tracking, continuous improvement, and strong communication skills.
Customer Relationship Management (CRM), Microsoft 365
1mo
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Guest Experience Manager - Maryland
Hanover, Maryland, United States
$73k-$101k/yr OnsiteFull Time
Bachelor's degree in hospitality/business required, customer-facing experience, strong communication and training skills, process improvement experience, ability to obtain and maintain a Maryland gaming license.
property management systems, CRM software, mobile applications
1mo
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Guest Experience Manager - Maryland
Hanover, Maryland, United States
$73k-$101k/yr OnsiteFull Time
Bachelor's degree required; experience in customer-facing roles; ability to obtain and maintain a Maryland gaming license; strong interpersonal, training, analytical and problem-solving skills; familiarity with service standards and KPIs.
property management systems, CRM software, mobile applications
2mo
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Dutch Wonderland Guest Experience Manager
Lancaster, Pennsylvania, United States
OnsiteFull Time
3+ YOE2+ MgmtManage admissions, parking, ticketing, guest relations; 3+ years related experience, 2+ years supervisory experience; high school diploma or equivalent; proficiency in Microsoft Office and Workday; strong communication and leadership skills.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Workday, POS
2w
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MRO Customer Program Manager
Baltimore, Maryland, United States
$88k-$130k/yr OnsiteFull Time
5+ YOEBachelor's degree or equivalent education/experience, 5+ years in sales, customer contracts, or product management, business customer relationship management, and aviation MRO experience preferred.
SAP, Oracle, Corridor, Quantum, Pentagon 2000
2mo
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Salon Customer Experience Specialist - Francis Scott Key Ml
Frederick, Maryland, United States
$15-$19/hr OnsitePart Time
Provide welcoming front-desk service, schedule appointments, recommend and sell retail products, meet retail sales goals, manage front-desk operations, handle payments, and support salon team and inventory.
FindMore
1mo
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Customer Operations Manager
Hanover, Maryland, United States
$55k/yr OnsiteFull Time
1+ YOE1–3 years customer service or operations experience, high school diploma required (bachelor's preferred), Microsoft Office proficiency, strong communication, leadership, and customer resolution skills.
Microsoft Office
1mo
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Customer Care Manager
Columbia, Maryland, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in accounting/business, 5+ years accounting or customer service experience, 3 years supervisory experience, SAP experience preferred, proficiency in Microsoft Word/Excel/PowerPoint, strong organizational and international collaboration skills.
SAP, Microsoft Word, Microsoft Excel, PowerPoint
3d
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Customer Success Manager
Santa Clara or Harrisburg
$81k-$149k/yr HybridFull Time
10+ YOEBachelor's degree in engineering or a related technical discipline and 10+ years in customer-facing technical roles, with escalation leadership, QBRs, CRM tools, and global travel experience.
Single Pane of Glass, CRM, Salesforce, Jira, Smartsheet, Microsoft Office
1w
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Customer Success Manager – Strategic Accounts
Baltimore, Maryland, United States
$85k-$100k/yr RemoteFull Time
7+ YOERequires 7+ years in customer success, strategic account management, or equivalent; complex enterprise implementations, executive engagement, project management, healthcare SaaS knowledge, and customer success metrics experience preferred.
HubSpot, Jira, Confluence, HIPAA, DEA, Epic, Cerner, Meditech, Net Revenue Retention (NRR), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
4d
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Retail Experience Supervisor
Laurel, Maryland, United States
$21-$33/hr OnsiteFull Time
1+ YOE1+ MgmtRequires one year of leadership experience, sales or customer service experience, teamwork, and flexible availability including holidays, nights, and weekends. Consumer electronics experience preferred.
2w
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AVP, Operations and Customer Experience, Auto Lending
Frederick, Maryland, United States
$70k-$85k/yr OnsiteFull Time
4+ YOE1+ MgmtBachelor's degree or equivalent,4+ years consumer lending/loan operations experience,1+ years supervisory experience,knowledge of loan documentation and funding,strong analytical and communication skills.
5d
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Client Experience Coordinator
Capitol Heights or Baltimore or Somerville or Harrisburg
$60k-$90k/yr OnsiteFull Time
3+ YOEHigh school diploma or GED required; associate or bachelor's degree preferred. Requires 3–5 years in customer service, sales support, project coordination, order management, or related business support, plus Microsoft Office proficiency.
Hedberg, ERP, Microsoft Outlook, Microsoft Word, Microsoft Excel
1mo
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Senior Customer Success Manager
York, Pennsylvania, United States
$80k-$95k/yr OnsiteFull Time
5+ YOE5+ years account or project management, advanced Microsoft Excel, strong communication and client management, ability to manage large logistical projects, experience onboarding clients and assisting Shopify integrations.
Microsoft Excel, Shopify
2w
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Manager, Customer Care Quality
York or Newburgh
OnsiteFull Time
5+ YOE5+ years customer service experience, prior management, bachelor’s degree preferred, willingness to travel ~25%, strong communication and coaching skills.
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