1,332 customer experience manager jobs at 575 companies in Lancaster, OH
4w
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Customer Experience Manager
Westerville, Ohio, United States
$55k-$60k/yr OnsiteFull Time
3+ YOE3+ years customer service leadership or property/hospitality management; high school diploma or GED; strong communication, interpersonal, time-management skills; proficiency with Onesite or Yardi and Microsoft Office.
Onesite, Yardi, Microsoft Office
1w
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Customer Experience Manager
Pickerington, Ohio, United States
$15/hr OnsiteFull Time
2+ MgmtHigh school diploma or equivalent, 2+ years of management experience, strong communication, multitasking, creative thinking, composure under pressure, and flexible schedule availability.
1w
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Vice President, Affluent Customer Experience Manager
New York or Columbus or Delaware or Plano or Chicago
$124k-$195k/yr OnsiteFull Time
6+ YOE6+ years in financial services product/process/customer experience or project management; strong project management, stakeholder influence, analytics, and communication skills; bachelor\u0002s or equivalent.
2w
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Senior Manager Customer Experience (On-Site)
Groveport, Ohio, United States
OnsiteFull Time
5+ YOE3+ Mgmt5+ years CX experience with 3+ years managing teams, DTC/e-commerce background (beauty preferred), experience implementing AI/chatbot automation, familiarity with Shopify and enterprise ticketing/ERP; bachelor's/MBA preferred.
Shopify, Gladly, Gorgias, Zendesk, NetSuite
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1w
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Customer Experience Coordinator
Columbus, Ohio, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires 1 year of retail experience and 6 months of leadership experience, flexible night and weekend availability, merchandising knowledge, communication, organization, multitasking, and training abilities.
2w
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Customer Experience Lead - Full Time
Columbus, Ohio, United States
$14/hr OnsiteFull Time
Lead front-end operations, coach associates, deliver excellent customer service, strong communication and problem-solving, flexibility to work nights/weekends/holidays; 1+ year retail experience preferred.
3d
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Customer Experience Coordinator - Columbus, OH (Easton)
Columbus, Ohio, United States
OnsiteFull Time
2+ YOERequires 2+ years of customer service experience, advanced computer and practice management software knowledge, strong communication, organization, multitasking, adaptability, and availability for rotating nights, weekends, and holidays.
practice management software
1w
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Vice President Customer Digital Experience
Columbus, Ohio, United States
OnsiteFull Time
Bachelor's degree required. Leads enterprise digital access strategy, customer journey transformation, digital product delivery, analytics, AI, governance, and cross-functional teams in healthcare.
AI, EHR, CRM, chatbots, analytics
3w
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Senior Manager, Patient Experience
Columbus, Ohio, United States
$85k-$105k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent;5+ years leading call center or patient experience operations with 2+ years managing managers;knowledge of patient experience metrics and HIPAA;strong people leadership and data-driven problem solving.
1d
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Retail Experience Manager
Lewis Center, Ohio, United States
$47k-$52k/yr OnsiteFull Time
2+ YOERequires 2–3 years of customer-facing retail sales experience, leadership, coaching, staff development, communication, organization, and availability for flexible days, evenings, weekends, and holidays.
3w
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Customer Success Manager
Columbus or United States
$65k-$70k/yr HybridFull Time
1+ YOEBachelor's preferred; 1+ years customer success/account management or SaaS experience; strong relationship, renewal, upsell, and communication skills; experience with Salesforce and managing customer adoption and business reviews.
Salesforce
2w
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Manager, Customer Service
Columbus, Ohio, United States
OnsiteFull Time
5+ YOE5+ years customer service experience; experience managing teams; CRM and ERP experience; strong communication, KPI management, and cross-functional collaboration skills.
CRM, ERP, Microsoft Word, Microsoft Excel, Microsoft Outlook, Notes, Microsoft Teams, phone system
1mo
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Customer Care Manager
Westerville or California or Washington or Oregon or New York or Colorado or United States
RemoteFull Time
1+ YOECustomer-facing role requiring technical aptitude, CRM and Microsoft Office experience, strong communication and problem-solving; 1+ years' customer-focused experience desired, background in technical support/implementation preferred.
Customer Relationship Management (CRM), Microsoft Office
2mo
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Customer Care Manager
Worthington or Columbus or Indianapolis
FieldFull Time
2+ YOEHigh school diploma/GED, 2+ years related business or customer service experience, valid driver's license and good driving record, intermediate to advanced Microsoft Word and Excel skills, knowledge of residential construction, strong communication and organizational skills.
Microsoft Word, Microsoft Excel
2w
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Manager, Customer Success
United States or Dublin
$85k-$110k/yr RemoteFull Time
6+ YOE3+ MgmtBachelor's degree, 3+ years people leadership, 6+ years insurance experience (P&C preferred), ability to manage escalations, data-driven decision making, knowledge of digital insurance platforms and APIs.
Customer Success Platforms, APIs, Slack
1mo
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Customer Success Manager
New York or Santa Barbara or Seattle or Columbus
$80k-$95k/yr OnsiteFull Time
3+ YOE3+ years affiliate/partnership marketing experience, bachelor's or equivalent, strong customer support track record, digital marketing knowledge, teamwork, problem-solving, and professional communication.
5d
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Customer Success Manager II (RapidScale)
Raleigh or Austin or South Carolina or New York City or St. Louis or Denver or Boston or San Jose or Atlanta or San Francisco or Richmond or San Diego or San Antonio or Bellevue or Nashville or Jersey City or Dallas or Columbus or Milwaukee or Irving or Irvine or Indianapolis or Miami or Los Angeles or Tampa or United States or Houston or Phoenix or Philadelphia or Seattle or Chicago or Orlando or Fort Worth or Charlotte
$81k-$122k/yr RemoteFull Time
4+ YOEBachelor's degree and 4 years of related experience, or an equivalent combination. Requires B2B technology customer success experience, relationship management, communication, organization, and CRM/customer success platform proficiency.
Customer Relationship Management (CRM), AWS, Azure, Google Cloud, VMware
1w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
4d
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Senior Manager of Customer Support | Automotive Aftermarket
Austin or Dublin or Minneapolis or United States
HybridFull Time
10+ YOE5+ Mgmt10+ years in customer support, including 5+ years managing teams; 4+ years industry experience; bachelor's degree or equivalent; SaaS, cloud, eCommerce, AI, CRM, analytics, and enterprise customer leadership experience.
AI, SaaS, CRM, eCommerce, cloud, LinkedIn Learning
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