1,627 customer experience manager jobs at 770 companies in Lockport, NY
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Full Time customer experience manager
East Aurora, New York, United States
$17-$18/hrOnsiteFull Time
The TJX CompaniesNYSE: TJX: Operates global off-price retail stores for apparel and home.
1+ YOE0.5+ MgmtRequires 1 year of retail experience and 6 months of leadership experience, flexible scheduling including nights and weekends, merchandising knowledge, communication, organization, multitasking, and training ability.
Ingram MicroNYSE: INGM: Distributes information technology products and provides supply chain solutions.
2+ YOEBachelor's degree or equivalent and 2+ years in customer success, sales support, account management, business development, customer experience, or related work; strong communication, presentation, analytical, and collaboration skills.
TD BankToronto Stock Exchange: TD: Provide retail, commercial, and wholesale banking and financial services.
1+ YOEHigh school diploma or 1+ years relevant experience; strong customer service, administrative and time-management skills; proficiency with Microsoft Word, Excel, Outlook and internet; strong verbal and written communication.
Microsoft Word, Microsoft Excel, Microsoft Outlook
Bosch: Global manufacturer of automotive and industrial engineering technology.
Enrolled in or recent graduate of a business/marketing/communications post-secondary program; customer service experience (1-2 years preferred); SAP and Microsoft Office proficiency; strong communication, time management, and problem-solving skills; bilingual English/French an asset.
SAP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Indigo Books & Music: Operates a chain of bookstores and lifestyle retail outlets.
1+ YOE1–2 years customer service/merchandising/operations experience; ability to lift up to 40 lb; availability evenings, weekends and holidays; leadership, planning, and provincial health & safety knowledge.
Nymi: Wearable biometric devices for secure enterprise authentication
5+ YOE2+ Mgmt5+ years in customer-facing technical roles,2+ years leading technical teams,experience troubleshooting enterprise/regulated environments,Zendesk and identity/IAM exposure,validation frameworks and AI in support.
Next Generation Customer Experience (Omnichannel) Manager
Toronto, Ontario, Canada
$115k-$158k/yrHybridFull Time
TakedaTokyo Stock Exchange / New York Stock Exchange: 4502 / TAK: Researches, develops, and manufactures prescription pharmaceutical medicines.
8+ YOEUniversity degree preferred,8+ years leading cross-functional teams in omnichannel/digital marketing (biopharma preferred). Experience with HCP journeys, campaign management, CRM, analytics, stakeholder management, and compliance.
Ingram MicroNYSE: INGM: Global distributor of technology products and supply chain solutions.
2+ YOEBachelor's degree or equivalent experience, 2+ years in customer success, sales support, account management, business development, or related work, with strong communication, presentation, analytical, and collaboration skills.
Real Food for Real Kids: Provides healthy catered meals to childcare centres and schools.
2+ YOECollege diploma or bachelor's, 2+ years leading customer success teams, account management/B2B sales experience, CRM and ERP familiarity, Ontario driver's license, strong communication skills.
HubSpot, Salesforce, Monday.com, Google Apps, Microsoft Office Suite, ERP
Marriott InternationalNASDAQ: MAR: Operates and franchises a global network of hotels and resorts.
2+ YOEHigh school diploma or associate degree; 2 years guest services/front desk experience (or associate degree with no experience); supervisory and guest-service skills; conflict resolution and staff management.
Boldr: Ethical outsourcing for customer experience and data operations.
3+ YOE3+ MgmtRequires 3+ years in client-facing operations, 3+ years in business services, and 3+ years managing people. Must be analytical, client-focused, proficient with spreadsheets, and able to manage teams, KPIs, escalations, and presentations.
Microsoft Excel, Google Sheets, Google Suite of Services, Gmail, Google Drive, Google Slides, Google Docs, HubSpot
Northbridge Financial: Provides commercial property and casualty insurance for Canadian businesses.
10+ YOE10+ years leading enterprise CRM platforms (ideally Microsoft Dynamics); experience with CRM roadmaps, data strategy and Customer 360; strong product ownership, cross-functional leadership, and stakeholder influence.
Ontario or British Columbia or Toronto or Vancouver or North America
$140k-$175k/yrRemoteFull Time
MarqetaNASDAQ: MQ: Providing cloud-based card issuing and payment processing infrastructure.
7+ YOERequires 7+ years as a product manager or equivalent, product delivery experience, customer empathy, agile development knowledge, technical acumen, and strong communication and systems thinking.
Capital Economics: An independent economic research providing macroeconomic, financial market, and sectoral analysis, forecasts, and consultancy.
1+ YOERequires 1–3 years in client-facing account management, client success, or sales support; experience with SaaS, financial services, or subscriptions; data analysis, relationship-building, problem-solving, and Salesforce and Tableau experience.
Salesforce, Tableau, MEDDPIC, Net Promoter Score (NPS)
Fidelity Canada: Provides investment products and clearing services for Canadian investors.
3+ YOE3+ years in mutual funds or financial services, 2+ years inbound call inquiries or 1+ year transaction processing, post-secondary education or equivalent, and customer relationship management expertise.
Microsoft Office Suite, Salesforce, AI, CHAT, LinkedIn Hiring Assistant
2+ YOEBachelor's degree or equivalent, 2+ years of customer success management or 3–5 years of business experience, SaaS experience, executive relationship management, and strong communication and organizational skills.
The Ocean Cleanup: Developing advanced technologies to remove plastic from global waters.
2+ YOERequires 2–4 years in Customer Success, Account Management, or SaaS; quality management or compliance experience; SMB and enterprise customer support; CRM familiarity; and strong communication skills.