742 customer experience manager jobs at 369 companies in Mason, MI
1w
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Customer Experience Lead - Full Time
Ypsilanti, Michigan, United States
$15/hr OnsiteFull Time
1+ YOERetail leadership with customer service focus; ability to lead and coach associates, manage front-end operations, resolve customer issues, and work nights/weekends/holidays.
2mo
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JIS Senior Manager of Customer Experience
Lansing, Michigan, United States
$126k-$169k/yr OnsiteFull Time
10+ YOE5+ MgmtBachelor’s degree or 15 years of senior management experience; 10+ years managing cross-functional technical or service teams, large-scale implementations, service desk operations, and stakeholder-facing delivery.
ITIL, ITSM, BI, analytics
2mo
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Customer experience
Ann Arbor, Michigan, United States
$17/hr OnsiteFull Time
2+ MgmtHigh school diploma required; minimum 2 years management experience. Strong communication, multitasking, and creative thinking. Ability to operate cash register, lift up to 25 lbs, climb ladders, and work flexible schedules including evenings, weekends, and occasional overnight travel.
2w
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Customer Experience Coordinator
Jackson, Michigan, United States
$15-$16/hr OnsitePart Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; ability to train/coaching associates, flexible schedule including nights and weekends, strong communication and merchandising skills.
POS
2w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
2w
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Member Experience Assistant Manager - Contact Center
Brighton, Michigan, United States
OnsiteFull Time
1+ YOE1+ MgmtHigh school diploma required, 1-2 years supervisory or coaching experience, strong communication and problem-solving, tech-savvy, ability to maintain confidentiality and adapt to changing priorities.
1mo
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Customer Service Manager
Battle Creek, Michigan, United States
OnsiteFull Time
Lead day-to-day department operations in a retail store, manage staffing and training, maintain inventory and food/safety standards, and meet department KPIs; high school diploma required; retail and supervisory experience preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1w
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Associate Customer Success Manager (Audit)
Ann Arbor or Eagan
$71k-$131k/yr HybridFull Time
1+ YOEBachelor's or equivalent,1–3 years Customer Success/Account Management in SaaS,1–3 years accounting/audit preferred,proficiency with CRM and customer success platforms,strong communication and data-driven skills.
1d
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(Member) Experience Specialist
Swartz Creek, Michigan, United States
OnsiteFull Time
1+ YOEHigh school diploma or equivalent and 1–3 years of related experience depending on level; requires financial transaction, member service, communication, mathematical, computer, and credit union product knowledge.
Synergy, Instant Issue, DocuSign, Check 21, OFAC, BSA, AML
2mo
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Lead Experience Associate
Wixom, Michigan, United States
OnsitePart Time
Leadership experience or strong initiative; ability to lead a shift, coach teammates, and manage front-desk operations; proficient with Google Suite; available evenings, weekends, and holidays; able to lift 30+ lbs.
Google Suite, Google Workspace
2w
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Customer Service - Self Storage Manager
Milford, Michigan, United States
$16/hr OnsiteFull Time
Valid driver\u0002s license and own vehicle, customer-service or sales experience, ability to lift 35 lbs, perform facility maintenance, and conduct cash handling and collections.
3mo
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Customer Care Manager - State Farm Agent Team Member
Alma, Michigan, United States
OnsiteFull Time
Experience in customer service; strong communication; organized; able to manage multiple priorities; state insurance licenses required.
2mo
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Customer Success Manager
Ann Arbor, Michigan, United States
HybridFull Time
4+ YOE4+ years customer-facing experience; BA/BS in finance, business, engineering or related; proficiency with Microsoft Excel and CRM; strong communication, problem-solving, and account management skills; SaaS or automotive experience preferred.
Microsoft Excel, CRM, Salesforce, HubSpot
3w
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Customer Program Manager
Burton, Michigan, United States
HybridFull Time
5+ YOEBachelor's in supply chain or related or equivalent experience, 5+ years in supply chain/operations/program management, Excel and Power BI proficiency, Epicor Prophet 21 experience preferred, VMI/Kanban experience, analytical and communication skills.
Microsoft Excel, Power BI, Epicor Prophet 21 (P21)
2mo
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Customer Service Manager - State Farm Agent Team Member
Novi, Michigan, United States
$35k-$65k/yr OnsiteFull Time
Experience in customer service; organized and proactive; able to obtain Property & Casualty and Life & Health licenses; teamwork; Windows experience.
Windows
1d
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Retail Experience Supervisor
Jackson, Michigan, United States
$20-$29/hr OnsiteFull Time
1+ YOE1+ MgmtRequires one year of leadership experience, sales or customer service experience, teamwork, and flexibility for holidays, nights, and weekends. Consumer electronics experience and retail sales goal setting preferred.
3w
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Consumer Experience Leader (FT)
Lansing, Michigan, United States
$18-$22/hr OnsiteFull Time
Retail supervisory experience preferred; skills in sales, customer service, merchandising, inventory control, loss prevention, staffing, coaching, and POS/Microsoft Office proficiency.
POS Systems, Microsoft Office
2mo
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Guest Experience Lead | Eastwood Towne Center
East Lansing, Michigan, United States
$22-$25/hr OnsiteFull Time
1+ YOE1+ year retail or customer experience; some leadership/mentoring experience; legally authorized to work and reliable transportation; availability for varied shifts including weekends and holidays.
2mo
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Customer Service Representative
Flint, Michigan, United States
$18/hr OnsiteFull Time
Strong customer communication, teamwork, digital literacy, time management, independent work ability, and professional appearance; comfortable with phone, mail, and in-person customer interactions.
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