3,573 customer experience manager jobs at 1,249 companies in Maynard, MA
6d
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Customer Experience Manager
Boston, Massachusetts, United States
RemoteFull Time
3+ YOERequires 3–5 years in customer success, support, account management, or operations; healthcare or SaaS experience; strong communication, organization, project management, and cross-functional collaboration skills; Zendesk experience.
Zendesk
1mo
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Customer Experience Manager
Londonderry, New Hampshire, United States
OnsiteFull Time
3+ YOEBachelor's degree, 3+ years customer success/experience management, leadership and process-improvement skills, CRM experience, analytical and problem-solving abilities, ability to travel regionally and internationally.
CRM
2w
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Customer Experience Manager
Peabody, Massachusetts, United States
$19/hr OnsiteFull Time
2+ MgmtHigh school diploma, 2+ years management experience, strong verbal/written communication, multitasking, creative thinking, ability to lift up to 25 lbs and work flexible schedule.
2mo
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Senior Customer Experience Manager (CXM) – Strategic
Boston, Massachusetts, United States
$120k-$170k/yr HybridFull Time
7+ YOE7+ years in customer success or CX leadership; strong account management with Fortune 100; AI/ML experience; prompt tuning; excellent communication; customer-first mindset; fast-paced environment.
AI/ML platforms, LLMs, Enterprise automation tools
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Customer Experience Coordinator
Attleboro, Massachusetts, United States
$17-$18/hr OnsitePart Time
1+ YOE0.5+ MgmtMinimum 1 year retail and 6 months leadership experience. Flexible availability including nights and weekends. Strong merchandising, multitasking, communication, organizational skills; ability to train associates and handle customer issues.
POS
1w
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Director, Customer Experience
Brighton, Massachusetts, United States
$130k-$150k/yr HybridFull Time
10+ YOEBachelor's degree required (Master's preferred),10+ years progressive health plan/member experience with team leadership, managed care grievances/appeals, billing/enrollment, CRM/telephony/portal oversight, ability to obtain U.S. government security clearance, authorized to work in the U.S.
1mo
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Experience Manager
Nashua, New Hampshire, United States
OnsiteFull Time
2+ YOE2-3+ years retail management experience; cosmetology license where required; bachelor’s degree preferred; proficiency with POS, Microsoft Office and Apple devices; strong leadership, communication, and organizational skills.
Point of Sale system, Microsoft Office programs, Apple devices
1w
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Customer Experience Representative - Manchester, NH
Manchester, New Hampshire, United States
OnsiteFull Time
2+ YOECustomer service/order management experience, strong communication, analytical and problem-solving skills; proficiency with Microsoft Office/Excel; experience with SAP, Salesforce or Power BI preferred.
Microsoft Office, Microsoft Excel, SAP, Salesforce, Power BI
2w
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Principal Customer Experience Partner
Johnston, Rhode Island, United States
HybridFull Time
Enterprise experience in customer experience, transformation, service design, and stakeholder influence; bachelor\u0002s degree required, master\u0002s preferred; strong analytical and storytelling skills.
14h
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Customer Experience Communications Operations Manager
Boston or San Francisco
$130k-$165k/yr HybridFull Time
8+ YOERequires 8+ years in customer communications operations, incident or change management, or comparable B2B SaaS operations; dashboarding, process design, editorial judgment, regulated environments, and customer-stack experience.
Salesforce, Zendesk, Gainsight, SQL
1w
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Customer Experience Supervisor I - Northshore Mall
Peabody, Massachusetts, United States
$23-$28/hr OnsiteFull Time
Supervise store customer service and checkout operations, coach and train cashiers, manage scheduling and hiring, meet sales/productivity and customer service performance targets.
Point of Sale, Mobile Point of Sale
6d
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Customer Experience Lead - Full Time
Nashua, New Hampshire, United States
$16/hr OnsitePart Time
1+ YOECustomer service mindset, leadership and associate coaching ability, communication and problem-solving skills, organization, flexibility, and willingness to work nights, weekends, and holidays.
3w
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Experience Manager
Boston, Massachusetts, United States
$70k-$80k/yr OnsiteFull Time
4+ YOE4+ years hospitality leadership, ability to lift 40 lbs, stand up to 8 hours, strong communication, organization, and leadership, able to work evenings/weekends/holidays.
2w
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Customer Service Manager, Airport Customer Experience
Providence, Rhode Island, United States
$51k-$87k/yr OnsiteFull Time
2+ MgmtHigh school diploma/GED, experience leading frontline teams, airport customer service knowledge, strong communication, decision-making and critical thinking; ability to obtain USPS clearance and pass FAA background checks.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
1mo
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Head of Customer Experience
Watertown, Massachusetts, United States
$125k-$180k/yr OnsiteFull Time
Senior leader to own customer retention and launches for robot deployments; hire and develop Forward Deployed Engineers; build playbooks, early-warning systems, and cross-functional processes; technically credible and operationally driven.
2w
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Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; high school diploma or equivalent; valid driver’s license if role requires vehicle use; computer literacy and strong communication.
2w
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Resident Experience Manager - Girard
Boston, Massachusetts, United States
$69k-$84k/yr OnsiteFull Time
Experience in property management, hospitality, or retail; customer service and sales skills; computer literate; valid driver\u0019s license when operating a vehicle; flexible schedule including weekends.
2mo
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Patient Experience & Customer Service Coordinator
Danvers, Massachusetts, United States
$28-$34/hr OnsitePart Time
3+ YOEAssociate degree (or equivalent experience) and 3+ years in patient relations/customer service or related field; strong communication, conflict resolution, data analysis, HIPAA compliance, proficiency with Microsoft Office and Athenahealth; ability to manage escalations and reporting.
Athena customer service inbox, Athenahealth, Microsoft Office
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