34 customer retention manager jobs at 26 companies in Maynard, MA
2mo
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Senior Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in enterprise SaaS customer-facing roles, proven experience managing strategic accounts, leading executive reviews, driving adoption and retention, customer health management, cross-functional partnership, and experience with customer success platforms.
Gainsight, Totango, ChurnZero, Planhat, CRM, Salesforce, Gong, Microsoft Copilot, ChatGPT Enterprise, Claude, Gemini
2mo
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Customer Success Manager
Boston or United States
$80k-$95k/yr RemoteFull Time
Experienced relationship manager who drives client retention, digital adoption, and portfolio growth; proficiency with Salesforce and Microsoft Office; background in billing/payments or SaaS preferred.
Salesforce, Microsoft Office
2w
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Strategic Customer Success Manager
Boston or New York City
$71k-$120k/yr HybridFull Time
4+ YOERequires 4+ years in account management, customer success, or post-sales roles; measurable growth and retention results; executive communication; restaurant industry knowledge; advanced analysis; and cross-functional influence.
Salesforce, Outreach, Tableau, Sigma
4w
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Customer Success Manager
Boston, Massachusetts, United States
$109k-$134k/yr HybridFull Time
7+ YOE7+ years in customer-facing SaaS roles managing enterprise portfolios; experience driving adoption, retention, renewals, and expansion; strong communication and stakeholder management.
2w
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Customer Success Manager III
Cambridge, Massachusetts, United States
$74k-$120k/yr OnsiteFull Time
5+ YOE5+ years client-facing experience driving engagement and retention, 3+ years project management, ability to build senior relationships and commercial mindset. Eligible for US Top Secret clearance may be required.
3mo
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Manager of Customer Success, SMB
Salt Lake City or Boston or New York City or San Mateo
HybridFull Time
5+ YOE2+ MgmtLead a Customer Success team; drive retention, adoption, and expansion in SMB segment; build CS strategy and playbooks.
Salesforce, Gainsight
1d
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Customer Success Manager
Burlington or Massachusetts
RemoteFull Time
5+ YOERequires 5+ years in customer success, account management, strategic accounts, or enterprise SaaS, with executive relationship management, renewals, expansion, retention targets, strong business acumen, and communication skills.
Connected Workforce Software, MES, CMMS
1mo
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Customer Success Manager
Boston, Massachusetts, United States
HybridFull Time
5+ YOE5+ years in Customer Success or Account Management; customer-facing experience; commercial mindset with data-analysis skills; proactive, able to drive adoption, retention, upsell, and lead strategic reviews.
2mo
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Customer Marketing Manager
Concord, Massachusetts, United States
$90k-$110k/yr HybridFull Time
5+ YOE5–7 years B2B SaaS customer/lifecycle marketing experience; proven track record in customer engagement, retention, and advocacy; hands-on with ChurnZero, Salesforce, Outreach, and HubSpot; strong communication and data-driven skills.
ChurnZero, Salesforce, Outreach, HubSpot
3w
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Strategic Customer Success Manager
Boston, Massachusetts, United States
$102k-$150k/yr HybridFull Time
4+ YOE4+ years in account management/customer success, proven growth/retention track record, restaurant industry knowledge, strong executive presence and analytical skills, proficiency with Salesforce/Outreach/Tableau/Sigma.
Salesforce, Outreach, Tableau, Sigma
2mo
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Customer Marketing Manager
Concord, Massachusetts, United States
$90k-$110k/yr HybridFull Time
5+ YOE5–7 years B2B SaaS marketing experience with customer/ lifecycle/retention focus; hands-on with ChurnZero, Salesforce, Outreach, HubSpot; strong cross-functional collaboration and data-driven mindset.
ChurnZero, Salesforce, Outreach, HubSpot, G2
1w
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Senior Customer Success Manager
Boston, Massachusetts, United States
$106k-$143k/yr HybridFull Time
5+ YOE5+ years in B2B SaaS customer-facing roles with ownership of retention, renewals, and expansion; executive presence, ROI messaging, technical aptitude, cross-functional collaboration.
2w
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Boston (Hybrid)
Burlington, Massachusetts, United States
$78k-$181k/yr HybridFull Time
2+ YOE2+ years supporting customers or in consulting/account management, ability to drive retention and upsell, AI fundamentals knowledge, strong communication and business acumen, readiness for travel up to 50%.
S/4HANA Finance, SAP SuccessFactors, SAP Business Technology Platform (BTP), SAP Business Data Cloud (BDC)
2mo
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Customer Success Manager II - San Francisco, CA
San Francisco or Atlanta or Boston or Chicago or Dubuque or Dallas or Pune
$90k-$100k/yr OnsiteFull Time
1.5+ YOE1.5+ years SaaS customer success/account management experience, ability to manage a large book of business (50+ accounts), retention and renewal ownership, commercial acumen, analytics-driven risk mitigation, excellent communication.
OpenGov Public Service Platform, ERP
1mo
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Customer Success Associate
Braintree, Massachusetts, United States
$60k-$75k/yr OnsiteFull Time
1+ YOEBachelor's degree required, 1+ years customer success/account management or related experience preferred; strong communication, empathy, technical aptitude for software/firmware, and ability to track retention metrics; travel up to 10%.
Zoom, Microsoft Teams
1mo
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Customer Engagement Manager, Meal Programs (Remote)
Boston or United States
$95k-$130k/yr HybridFull Time
5+ YOE5+ years in consultative sales/account management in B2B/SaaS/marketplace; proven retention track record; Salesforce experience; strong relationship-building, organization, and data-informed skills; willingness to travel ~25%.
Salesforce
1mo
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Head of Customer Experience
Watertown, Massachusetts, United States
$125k-$180k/yr OnsiteFull Time
Senior leader to own customer retention and launches for robot deployments; hire and develop Forward Deployed Engineers; build playbooks, early-warning systems, and cross-functional processes; technically credible and operationally driven.
1w
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Global Head of Customer Experience & Support
Boston or California or Dallas or Maryland or New York or Utah or Washington
$320k-$365k/yr RemoteFull Time
Senior leader with proven ownership of retention, renewals, adoption, post-sale revenue; experience across direct/channel/DaaS motions, enterprise customer fluency, product orientation, commercial judgment, and operating discipline.
2w
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Head of Customer Success and Support Ops
Boston or Dallas or Washington or Maryland or California or New York or Utah
$320k-$365k/yr RemoteFull Time
Proven leader in post-sale revenue: ownership of onboarding, adoption, renewals, retention and expansion across direct, channel and Data-as-a-Service; enterprise customer fluency, product depth, commercial judgment, and operating discipline.
2w
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Director of Customer Long-term Success and Loyalty - Acton, MA / San Diego, CA (Hybrid)
Acton or San Diego
$187k-$281k/yr HybridFull Time
15+ YOEBachelor's degree preferred, 15 years in customer success/experience or related fields, proven cross-functional leadership, strong analytical and program management skills, experience with lifecycle programs and driving retention.
Customer Data Platform (CDP), NPS
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