Parma Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Parma Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Parma Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
Parma Heights • 50 milesRemote · Hybrid · Onsite · Field · All Environments
1,759 customer experience manager jobs at 643 companies in Parma Heights, OH
1w
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Customer Experience Manager
Cleveland, Ohio, United States
$85k/yr OnsiteFull Time
6+ MgmtBachelor’s degree, six years of full-time management experience, four years of leadership experience, strong analytical and communication skills, and a valid Ohio driver’s license required.
Microsoft Office Suite, Microsoft Excel
2mo
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Enterprise Customer Experience Program Manager
Milwaukee or Mayfield Heights
HybridFull Time
Bachelor's degree; legal authorization to work in the U.S.; program/program management experience in complex cross-functional environments; experience with capacity modeling, change management, and applied AI preferred.
Jira, Jira Align, Microsoft Project, Power BI
5d
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Customer Experience Associate
Independence, Ohio, United States
OnsiteFull Time
1+ YOE1–3 years of customer service, sales, or product management experience preferred; requires ERP and CRM proficiency, strong communication, problem-solving, decision-making, multitasking, and attention to detail.
ERP, D365, CRM
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience Supervisor
Cleveland, Ohio, United States
$60k-$84k/yr OnsiteFull Time
3+ YOERequires 3+ years in heavy-duty dealership or diesel service, dealer business systems knowledge, strong communication and customer service skills, and Microsoft Office Suite proficiency.
ADP Dealer System, Microsoft Office Suite
1w
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Retail Customer Experience Coordinator
Cleveland, Ohio, United States
$15-$15/hr OnsiteFull Time
1+ YOE0.5+ MgmtRequires one year of retail experience and six months of leadership experience, with flexible schedule availability, communication and organizational skills, merchandising knowledge, multitasking ability, and training capability.
1w
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Customer Experience Lead - Full Time
Mentor, Ohio, United States
$15/hr OnsiteFull Time
1+ YOERetail experience preferred, with leadership, coaching, communication, problem-solving, organization, flexibility, and customer service skills required.
2d
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Lead Customer Experience Representative
Berea, Ohio, United States
OnsiteFull Time
Recent retail or hospitality experience, regulated marijuana program experience, coaching and training skills, KPI monitoring, MS Office and Excel proficiency, and ability to pass a background check.
Microsoft Office, Microsoft Excel
1mo
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Customer Experience Supervisor
Brecksville or Wickliffe
HybridFull Time
2+ YOEBachelor's degree, 2+ years supply chain/commercial/customer service experience, leadership experience, proficiency with Microsoft Office and SAP, strong analytical and communication skills.
Microsoft Office, SAP
3w
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Scheduling & Customer Experience Coordinator
Solon, Ohio, United States
$55k-$60k/yr OnsiteFull Time
1+ YOEStrong communication, organization, judgment, and multitasking skills; scheduling or project coordination experience preferred. Moraware or countertop scheduling experience is helpful, but training is available.
Moraware
1mo
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Oberlin - Guest Experience Manager
Oberlin, Ohio, United States
HybridFull Time
Supervise and coach front desk staff, manage guest arrival/stay/departure, handle guest recovery, maintain front office operations, and meet security and audit standards.
3d
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REMOTE DELIVERY EXPERIENCE MANAGER
Streetsboro, Ohio, United States
OnsiteFull Time
3+ YOE2+ MgmtHigh school diploma required; associate degree preferred. Requires 3+ years of credit union or financial services experience and 2+ years of supervisory leadership experience, including a remote delivery channel.
Eltropy, Mitel, ATM, ITM
1mo
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Customer Success Manager
Richfield, Ohio, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, 3+ years customer success/account management experience (preferably in healthcare/benefits), knowledge of ACA/ERISA/HIPAA, ability to obtain life & health insurance licensure, experience with benefits platforms and CRM.
2mo
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Customer Program Manager
Westlake, Ohio, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project management in technology deployments/field services; experience with NetSuite/ServiceNow/Salesforce/SAP/Oracle; advanced Microsoft Excel and Microsoft Project; strong communication and stakeholder management.
ERP, CRM, NetSuite, ServiceNow, Salesforce, SAP, Oracle, Microsoft Excel, Microsoft Project, SharePoint, Power BI
2w
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Customer Success Manager, OmniChannel
Cleveland, Ohio, United States
$80k-$100k/yr OnsiteFull Time
4+ YOERequires 4–7 years of account management experience, including 3+ years in account management or customer success focused on enterprise renewals and expansion, plus digital marketing or SaaS platform experience.
BrightEdge
2w
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Customer Service Manager
Solon, Ohio, United States
OnsiteFull Time
Customer service and warehouse experience required; ability to lift 50 lbs, stand most of an 8-hour day, and work in a fast-paced environment. Distribution, HVAC/plumbing knowledge, forklift, and RF scanner experience preferred.
Enterprise Resource Planning (ERP), RF scanners, Forklift
3w
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Customer Experience & Service Transformation Management Advisory Consultant
Albany or Arlington or Atlanta or Austin or Beaverton or Bentonville or Boston or Carmel or Charlotte or Chicago or Cincinnati or Cleveland or Columbus or Culver City or Denver or Des Moines or Detroit or Hartford or Houston or Irving or Kirkland or Miami or Milwaukee or Minneapolis or Morristown or Mountain View or Nashville or New York City or Oklahoma City or Overland Park or Philadelphia or Pittsburgh or Raleigh or Redmond or Sacramento or San Diego or San Francisco or Scottsdale or Seattle or St. Louis or St. Petersburg or Walnut Creek or United States
$54k-$206k/yr OnsiteFull Time
5+ YOERequires 5+ years of management consulting experience, customer service transformation expertise, cloud and customer service platform experience, AI knowledge, solution selling, analytics, and team leadership.
Cloud (SaaS), Salesforce, Microsoft Dynamics, Amazon Connect, Genesys, NICE, Artificial intelligence, GenAI, IVR
3d
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Customer Service Manager/CRM Contract Manager
Cleveland, Ohio, United States
$40/hr OnsiteFull Time
5+ YOE3+ MgmtRequires 5 years of business, management, or public administration training or experience; or an undergraduate program plus 36 months supervisory, administrative, managerial, planning, research, or policy experience.
Customer Relationship Management (CRM), Computer Literacy
3w
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Senior Hospitality Experience Associate
Detroit or Cleveland
OnsiteFull Time
3+ YOERequires 3–5 years in hospitality operations, tenant relations, account or project management, plus relationship management, project coordination, data analysis, reporting, and recommendation development.
5d
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Business Experience Planning Advisor - Customer Data Forensics
Pittsburgh or Tysons Corner or Washington or Cleveland
$70k-$156k/yr OnsiteFull Time
5+ YOEBachelor's degree and 5+ years of industry-relevant experience; expertise in customer data governance, quality management, root cause analysis, analytics enablement, requirements definition, and cross-functional influence.
Master Data Management (MDM), Collibra, Alation, Archer, SQL, APIs
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