2,085 customer experience manager jobs at 803 companies in Romulus, MI
6d
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Customer Experience Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
Supervisory experience in customer account management, familiarity with CRM/ERP, strong leadership, analytical skills, willingness to travel up to 10%.
CRM, ERP
1d
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Customer Experience Manager
Detroit, Michigan, United States
$116k-$218k/yr HybridPart Time
5+ YOE3+ Mgmt5+ years in customer/experience/service design or consulting, bachelor's degree, expertise in journey mapping and service blueprinting, advanced Miro and PowerPoint skills, strong strategic and communication abilities.
Miro, PowerPoint
1mo
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Customer Experience Manager
Windsor, Ontario, Canada
OnsiteFull Time
3+ YOE3+ Mgmt3+ years store management/sales/customer service experience; strong team-building, initiative, and passion for fashion and customer service.
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOE8+ years of relevant experience; strong data analytics; dealer operations knowledge; proficient in MS Office; experience with data platforms.
Snowflake, SAS, Palantir, Qualtrics XM, Power BI, Qlik, JD Power Live, Microsoft Copilot, Excel, PowerPoint
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years relevant experience, proficiency with analytics platforms and Microsoft Office 365, experience in dealer fixed operations, strong communication and executive presentation skills, willingness to travel for dealer assessments.
Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot, Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel
1d
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Customer Experience Manager
Detroit, Michigan, United States
$116k-$218k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years in CX, service or transformation; 3+ years in large matrixed organizations; bachelor’s degree required; expertise in journey mapping, service blueprinting, research synthesis; advanced Miro and PowerPoint skills.
Miro, Microsoft PowerPoint
1d
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Sr. Manager, Customer Experience Strategy
Livonia, Michigan, United States
HybridFull Time
10+ YOE8+ MgmtBachelor's degree and 10+ years in customer experience, digital strategy, product strategy, or related roles; 8+ years of people leadership and cross-functional business and technology initiative experience.
Agile
2d
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Customer Experience Lead - Full Time
Ypsilanti, Michigan, United States
$15/hr OnsiteFull Time
1+ YOERetail leadership with customer service focus; ability to lead and coach associates, manage front-end operations, resolve customer issues, and work nights/weekends/holidays.
2mo
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Customer experience
Ann Arbor, Michigan, United States
$17/hr OnsiteFull Time
2+ MgmtHigh school diploma required; minimum 2 years management experience. Strong communication, multitasking, and creative thinking. Ability to operate cash register, lift up to 25 lbs, climb ladders, and work flexible schedules including evenings, weekends, and occasional overnight travel.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2w
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Customer Experience coordinator
Warren, Michigan, United States
$15-$16/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; ability to train and coach associates, strong communication, merchandising and multitasking skills, flexible for nights/weekends.
3w
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Operations Experience Manager
Livonia, Michigan, United States
OnsiteFull Time
2+ YOE1+ MgmtMinimum 1–2 years relevant retail/operations experience with 1+ year leadership; high school/GED; ability to work flexible schedule including nights/weekends; ability to perform physical tasks; hiring, training, and performance management experience.
HDPhone
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
4w
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Community Experience Manager
Toledo, Ohio, United States
$15/hr OnsitePart Time
Ability to teach choreography, drive sales and retention, work evenings/weekends, use Mindbody and Carmen, manage social media, and build community; customer-facing and sales-focused role.
Mindbody, Carmen, Instagram, TikTok, Facebook
1d
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Retail Experience Manager
Toledo, Ohio, United States
OnsiteFull Time
2+ YOERequires 2–3 years of retail experience in a customer-facing sales setting, demonstrated leadership, coaching and staff development ability, organization, professional communication, and flexible schedule availability.
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in beauty, retail, or customer service; metrics-driven with coaching ability; strong verbal/written communication; experience with Windows, Microsoft Word, and Microsoft Excel.
Windows, Microsoft Word, Microsoft Excel, Medallia
3mo
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Customer Experience Supervisor I - Shops@fallen Timbers
Maumee, Ohio, United States
$19-$24/hr OnsiteFull Time
Lead and coach store associates, oversee cash handling and checkout processes, manage staffing and training, and drive customer experience and sales.
2w
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Customer Project Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's degree,7+ years project or customer account management experience,proven multi-project management,budget and risk management,excellent communication,legal U.S. work authorization required (no visa sponsorship).
Planisware, Jira, CRM
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in retail/beauty/customer service, metrics-driven, strong coaching and communication skills, proficiency with Microsoft Windows/Word/Excel and Medallia, ability to lift 50 lbs and work evenings/weekends/holidays.
Microsoft Windows, Microsoft Word, Microsoft Excel, Medallia
2w
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Assistant Manager, Guest Experience | Levis Commons
Perrysburg, Ohio, United States
$23-$31/hr OnsiteFull Time
1+ YOE1+ Mgmt1+ year people management and leadership experience, variable schedule (including weekends/holidays/overnights), reliable transportation to store, ability to lift up to 30 lbs, strong communication and decision-making skills.
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