4,471 customer experience manager jobs at 1,477 companies in Springfield, VA
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Customer Experience Manager
Fort Meade, Maryland, United States
$95-$100/hr OnsiteFull Time
5+ YOEBachelor's degree,5+ years customer experience management,active Top Secret/SCI poly clearance required,strong communication,analytical,process-improvement and leadership skills.
1mo
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Customer Experience Manager
Arlington, Virginia, United States
$55k/yr OnsiteFull Time
Experience in customer service or hospitality, strong leadership and communication, able to work evenings and weekends, drive bookings through outreach/marketing, manage staff and deliver excellent guest service.
1w
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Manager, Customer Experience
Laurel, Maryland, United States
$111k-$190k/yr OnsiteFull Time
5+ YOEBachelor's or HS with significant experience; 5+ years leading CX, service-design, or process-improvement (or 8+ years with HS); strong CX methodologies, analytics, leadership, and partnering with IT/Product; knowledge of billing/CRM/C2M/IVR.
C2M, CRM, IVR
1w
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Customer Experience Manager
Sykesville, Maryland, United States
$19/hr OnsiteFull Time
2+ YOEHigh school diploma, minimum 2 years management experience, strong verbal/written communication, multitasking and composure under pressure.
1mo
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Assistant Customer Experience Manager
Owings Mills, Maryland, United States
$17-$25/hr OnsiteFull Time
Supervising front-end associates, enforcing cash handling/security, training and onboarding using LMS, managing schedules with auto-scheduler, operating registers and scanners, and maintaining safety/sanitation.
Learning Management System (LMS), auto-scheduler system, intercom, front-end scanning equipment, register
1mo
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Product & Customer Experience Insights Manager, Customer Experience and Business Trends
Seattle or Arlington
$116k-$160k/yr OnsiteFull Time
3+ YOE3+ years product management experience managing technical products or online services; experience with study design, customer metrics (NPS/CSAT), stakeholder influence, and data-driven recommendations.
18h
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Customer Experience Manager, Federal - Splunk (Remote)
Reston, Virginia, United States
$174k-$224k/yr RemoteFull Time
5+ YOEBachelor's with 12 years, master's with 8 years, PhD with 5 years, or equivalent experience; 5+ years in software, subscription services, and IT/security; active Top Secret clearance; customer success and enterprise technology experience.
Splunk, Cisco, AI, automation, business intelligence
2w
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Customer Experience Coordinator
Arlington, Virginia, United States
$16-$16/hr OnsitePart Time
1+ YOE1 year retail and 6 months leadership experience; ability to train and coach associates, manage front-end operations, promote loyalty programs, and deliver excellent customer service.
POS
1mo
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Manager, Customer Experience Strategic Initiatives
Boston or Chicago or Washington
$120k-$145k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years in project/program/operations management, 2+ years managing teams, Bachelor's in a related field, experience leading cross-functional initiatives, change management, building PM frameworks, stakeholder influence, and data-driven prioritization.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2mo
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Customer Experience Concierge
Rockville, Maryland, United States
$20-$25/hr OnsiteFull Time
3+ YOE3+ years client service experience, CRM proficiency, strong oral communication, proactive problem solving, ability to manage inbound calls/chats, dispatch drivers, and optimize daily schedules.
3w
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Senior Customer Experience Program Manager - CTJ - Poly
Reston or Redmond or Atlanta
$120k-$235k/yr HybridFull Time
4+ YOEBachelor's degree and 4+ years technical/program management experience or equivalent; Top Secret/SCI (SSBI+Polygraph) clearance; US citizenship; program management, technical and analytical skills.
None
1mo
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Customer Experience Coordinator - Leesburg, VA
Leesburg, Virginia, United States
OnsiteFull Time
2+ YOE2+ years customer service experience; advanced computer and practice management software skills; strong communication, multitasking, organization, empathy, and ability to work nights/weekends/holidays.
2w
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Customer Experience Coordinator - Alexandria, VA
Alexandria, Virginia, United States
OnsiteFull Time
2+ YOE2+ years customer service experience, strong verbal communication, high emotional intelligence, advanced computer and practice management software proficiency, highly organized, multitasking and problem-solving skills.
2mo
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Customer Experience Lead—Arlington
Arlington, Virginia, United States
OnsiteFull Time
2+ YOETwo to three years retail and customer service experience; cash handling; availability for weekends/holidays; full-time, non-exempt; leadership responsibilities.
2w
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Event Experience Manager
National Harbor, Maryland, United States
$28-$30/hr OnsiteFull Time
1+ YOEHigh school diploma +3 years event management experience OR bachelor’s degree +1 year; strong customer service, event coordination, meeting planning, and program documentation skills.
3w
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Manager, Client Experience
Gaithersburg, Maryland, United States
$85k-$95k/yr HybridFull Time
6+ YOE2+ Mgmt6+ years customer service experience including 2+ years people management; experience with CRM and Microsoft 365; metric tracking, continuous improvement, and strong communication skills.
Customer Relationship Management (CRM), Microsoft 365
1w
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Vice President, Digital Customer Experience
Scottsdale or North Bethesda or Minneapolis
$240k-$330k/yr OnsiteFull Time
15+ YOE15+ years leading digital customer experience, commerce, product, or customer care; proven cross-functional leadership; expertise in digital platforms, personalization, analytics, and service transformation.
1mo
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Medallia Customer Experience Strategist / Product Owner
McLean, Virginia, United States
$140k-$170k/yr RemoteFull Time
7+ YOEBachelor's degree and 7+ years' experience leading customer experience, product management, or related initiatives; defining KPIs and measurement frameworks; synthesizing qualitative and quantitative data; eligible for government clearance.
Medallia, Qualtrics, Salesforce Surveys
1mo
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Guest Experience Manager
Washington, District of Columbia, United States
$68k-$73k/yr OnsiteFull Time
3+ YOE3+ Mgmt3-5 years luxury hotel front office management experience, bachelor’s in hospitality preferred, strong communication, leadership, computer skills, knowledge of local attractions, ability to lift 25 lbs.
Opera, Hotsos
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