105 customer support lead jobs at 65 companies in Springfield, VA
1mo
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Customer Support Lead
Vienna, Virginia, United States
$80k-$95k/yr HybridFull Time
SteerBridge: Provides technology and digital transformation services for government agencies.
3+ YOE1+ MgmtBachelor's or equivalent experience; 3–5+ years customer service in banking/financial services; 1–3 years supervisory experience; CRM (Salesforce/Zendesk/Genesys) and Microsoft Office proficiency; strong communication and compliance knowledge.
Salesforce, Zendesk, Genesys, IVR, Microsoft Office
3d
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Team Lead - Customer Support
Reston, Virginia, United States
$99k-$134k/yr HybridFull Time
5+ YOE2+ MgmtBachelor's degree or equivalent experience; 2+ years managing teams or coaching employees; 5+ years technical customer support or helpdesk experience; corporate client and complex technical issue experience.
4w
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Customer Support Lead
Fairfax, Virginia, United States
$114k-$194k/yr OnsiteFull Time
ASM ResearchNYSE: ACN: Provides IT and healthcare services to government agencies.
10+ YOEPMP required or equivalent, DoD 8570/8140 IAT Level III, Bachelor’s in CS/IT or related, 10+ years IT support/service desk leadership, ServiceNow and ITSM experience.
ServiceNow, ITIL
1w
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PT Customer Lead (539900)
Lake Ridge, Virginia, United States
OnsitePart Time
Part-time retail role supporting store customer service and retail operations; may lead shifts and assist customers. No specific certifications or experience listed.
2mo
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Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance required, active PMP, DoD 8570/8140 IAT Level III, bachelor\u0002s degree in CS/IT or related, and minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe), ISO 20000-1:2018
1mo
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Customer Support Lead
Quantico, Virginia, United States
OnsiteFull Time
10+ YOE10+ MgmtTop Secret/SCI clearance, active PMP, DoD 8570/8140 IAT Level III, bachelor’s in CS/IT or related, minimum 10 years managing large IT service delivery and program management in DoD/IC environments.
ITIL, ITSM, Scaled Agile Framework (SAFe)
1w
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Manager, Customer Support (Remote)
Alabama or United States or West Jordan or Houston or Centreville or Texas or Carrollton or Ohio
RemoteFull Time
5+ YOE2+ MgmtRequires 5+ years in customer support, including 2+ years leading teams; strong leadership, communication, problem-solving, cross-functional collaboration, and support software experience. Bachelor's degree preferred.
Microsoft Office Suite, Salesforce, Zendesk, Jira
2mo
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Lead Support Engineer, Amazon LEO Enterprise Customer Support
Arlington, Virginia, United States
$121k-$164k/yr OnsiteFull Time
Lead-level satellite communications support engineer with strong networking, troubleshooting, and on-call readiness.
Cisco IOS, IOS-XE, IOS-XR, Juniper, Arista, Viptela, VMware VeloCloud, Versa Networks, SDN, CSO/SDWAN, Python, Ansible, Terraform, AWS, VPC, Direct Connect, Transit Gateway, REST APIs
3mo
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Field Support Lead
Rockville, Maryland, United States
$80k-$100k/yr OnsiteFull Time
Lead on-site IT support teams; strong troubleshooting and customer service in federal environments; able to manage VIP users and after-hours support.
2mo
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Support Lead Part Time
Prince Frederick, Maryland, United States
$16/hr OnsitePart Time
1+ YOEHigh school diploma or equivalent; college experience preferred; minimum 1 year of management experience; strong communication and multitasking skills.
19h
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Stakeholder Support Services Team Lead
Washington, District of Columbia, United States
$54k-$63k/yr HybridFull Time
3+ YOERequires 3+ years in customer service, stakeholder support, or contact centers; people leadership, coaching, escalations, metrics analysis, communication, and Microsoft Office proficiency. Bachelor's degree preferred.
Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3mo
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Studio Lead
Tysons, Virginia, United States
OnsitePart Time
Part-time Studio Lead responsible for front desk service, sales, and customer support; requires morning/evening/weekend shifts.
AXLE CRM, Retail POS, Phone, Email
3w
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PLM Support Lead
Mclean or Richmond
$82k-$193k/yr HybridFull Time
7+ YOE7+ years supporting ENOVIA/3DEXPERIENCE, PLM configuration and customization, integrations with SAP/Salesforce/BIOVIA, programming in Java/JavaScript/SQL/Tcl, Git and Azure DevOps experience, strong stakeholder and troubleshooting skills.
ENOVIA/3DEXPERIENCE, SAP, BIOVIA, Salesforce, APIs, SOAP, XML, Java, JavaScript, SQL, Tcl, Git, Azure DevOps
2mo
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Shift Lead
Ashburn, Virginia, United States
OnsiteFull Time
Shift Lead supports the Restaurant General Manager, runs shifts, ensures Taco Bell standards, and guides team members on food safety and customer service.
1w
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Lead Customer Service Tax Specialist
Washington, District of Columbia, United States
$75k-$97k/yr OnsiteFull Time
2+ YOETwo years of specialized customer service experience, including tax discrepancy resolution, financial transaction review, technical support, staff guidance or training, Microsoft Office proficiency, and strong written and verbal communication.
Microsoft Office
3w
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Shift Lead
Vienna, Virginia, United States
OnsiteFull Time
Provide operational support during shifts, direct team tasks, ensure safety and customer service, perform physical maintenance, and follow company procedures.
Microsoft Excel
1mo
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AOUSC - Cyber Exercises Support Lead
Washington, District of Columbia, United States
HybridFull Time
3+ YOEActive Public Trust clearance, BS in Computer Science/IT or related, 3+ years incident response and planning experience supporting federal customers, and 3+ years developing and facilitating live trainings.
2d
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Work From Home - Client Support Manager
Woodbridge, Virginia, United States
RemoteRemote
Customer service dedication, strong communication and interpersonal skills, ability to lead and inspire teams, and interest in professional growth and development.
Zoom
1mo
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Project Manager - Customer Support Lead
Quantico or Washington
$160k-$185k/yr OnsiteFull Time
10+ YOE10+ years program/project management experience in DoD/IC, bachelor's in CS/IT/Engineering, PMP and DoD 8570/8140 IAT Level III (e.g., CASP+, CISSP), active Secret clearance, U.S. citizenship, strong leadership and stakeholder engagement skills.
ServiceNow, ITIL, RMF
3mo
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Key Lead - Westfield Montgomery, Abercrombie & Fitch
Bethesda, Maryland, United States
$21/hr OnsitePart Time
1+ YOEPart-time retail supervisor support; 1 year of retail experience preferred; high school diploma or GED preferred; strong customer focus and leadership potential.
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