2,133 customer experience manager jobs at 808 companies in Wayne, MI
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Customer Experience Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
Supervisory experience in customer account management, familiarity with CRM/ERP, strong leadership, analytical skills, willingness to travel up to 10%.
CRM, ERP
6d
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Customer Experience Manager
Detroit, Michigan, United States
$116k-$218k/yr HybridPart Time
5+ YOE3+ Mgmt5+ years in customer/experience/service design or consulting, bachelor's degree, expertise in journey mapping and service blueprinting, advanced Miro and PowerPoint skills, strong strategic and communication abilities.
Miro, PowerPoint
1mo
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Customer Experience Manager
Windsor, Ontario, Canada
OnsiteFull Time
3+ YOE3+ Mgmt3+ years store management/sales/customer service experience; strong team-building, initiative, and passion for fashion and customer service.
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOE8+ years of relevant experience; strong data analytics; dealer operations knowledge; proficient in MS Office; experience with data platforms.
Snowflake, SAS, Palantir, Qualtrics XM, Power BI, Qlik, JD Power Live, Microsoft Copilot, Excel, PowerPoint
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years relevant experience, proficiency with analytics platforms and Microsoft Office 365, experience in dealer fixed operations, strong communication and executive presentation skills, willingness to travel for dealer assessments.
Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot, Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel
6d
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Customer Experience Manager
Detroit, Michigan, United States
$116k-$218k/yr HybridFull Time
5+ YOE3+ Mgmt5+ years in CX, service or transformation; 3+ years in large matrixed organizations; bachelor’s degree required; expertise in journey mapping, service blueprinting, research synthesis; advanced Miro and PowerPoint skills.
Miro, Microsoft PowerPoint
6d
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Sr. Manager, Customer Experience Strategy
Livonia, Michigan, United States
HybridFull Time
10+ YOE8+ MgmtBachelor's degree and 10+ years in customer experience, digital strategy, product strategy, or related roles; 8+ years of people leadership and cross-functional business and technology initiative experience.
Agile
1w
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Customer Experience Lead - Full Time
Ypsilanti, Michigan, United States
$15/hr OnsiteFull Time
1+ YOERetail leadership with customer service focus; ability to lead and coach associates, manage front-end operations, resolve customer issues, and work nights/weekends/holidays.
2mo
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Customer experience
Ann Arbor, Michigan, United States
$17/hr OnsiteFull Time
2+ MgmtHigh school diploma required; minimum 2 years management experience. Strong communication, multitasking, and creative thinking. Ability to operate cash register, lift up to 25 lbs, climb ladders, and work flexible schedules including evenings, weekends, and occasional overnight travel.
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
3w
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Customer Experience coordinator
Warren, Michigan, United States
$15-$16/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; ability to train and coach associates, strong communication, merchandising and multitasking skills, flexible for nights/weekends.
1w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
9h
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Customer Experience Operations Supervisor
Troy, Michigan, United States
$50k-$60k/yr OnsiteFull Time
3+ YOE1+ MgmtRequires 3+ years in customer operations, project coordination, scheduling, customer service, contact centers, or similar work, plus 1+ year supervising or leading people. Strong communication, organization, coaching, metrics, and problem-solving skills required.
Microsoft Power BI
1mo
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Community Experience Manager
Toledo, Ohio, United States
$15/hr OnsitePart Time
Ability to teach choreography, drive sales and retention, work evenings/weekends, use Mindbody and Carmen, manage social media, and build community; customer-facing and sales-focused role.
Mindbody, Carmen, Instagram, TikTok, Facebook
6d
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Retail Experience Manager
Toledo, Ohio, United States
OnsiteFull Time
2+ YOERequires 2–3 years of retail experience in a customer-facing sales setting, demonstrated leadership, coaching and staff development ability, organization, professional communication, and flexible schedule availability.
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in beauty, retail, or customer service; metrics-driven with coaching ability; strong verbal/written communication; experience with Windows, Microsoft Word, and Microsoft Excel.
Windows, Microsoft Word, Microsoft Excel, Medallia
2w
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Customer Project Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's degree,7+ years project or customer account management experience,proven multi-project management,budget and risk management,excellent communication,legal U.S. work authorization required (no visa sponsorship).
Planisware, Jira, CRM
1mo
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Stage Experience Manager, Stores
Windsor, Ontario, Canada
$55k-$69k/yr OnsiteFull Time
2+ YOE2+ Mgmt2-4 years management experience in retail/beauty/customer service, metrics-driven, strong coaching and communication skills, proficiency with Microsoft Windows/Word/Excel and Medallia, ability to lift 50 lbs and work evenings/weekends/holidays.
Microsoft Windows, Microsoft Word, Microsoft Excel, Medallia
2w
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Customer Experience Supervisor I - Fairlane Town Center
Dearborn, Michigan, United States
$21-$26/hr OnsiteFull Time
Lead and coach store associates and cashiers, drive sales and service, manage scheduling and hiring activities, enforce checkout standards, and meet performance metrics.
Point of Sale, Mobile Point of Sale
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