1mo
Save
Mark Applied
Hide
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
2d
Save
Mark Applied
Hide
Client Experience Manager
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
2w
Save
Mark Applied
Hide
Program Manager (Center)
Houston, Texas, United States
OnsiteFull Time
2+ YOEManage and supervise instructor team, develop and maintain courseware and training devices, hold appropriate pilot/instructor certificates, bachelor’s degree preferred, 2+ years industry experience, scheduling and customer liaison skills.
Microsoft Office, TMS Systems, CRM, iOS
2mo
Save
Mark Applied
Hide
Director of Customer Experience
Houston, Texas, United States
HybridFull Time
7+ Mgmt7+ years leadership in industrial distribution or related operations; Bachelor's degree preferred; strong analytics and cross-functional leadership; able to drive multi-location initiatives.
ERP systems, Data analytics tools, Microsoft Excel, Power BI
1mo
Save
Mark Applied
Hide
Senior Technical Program Manager
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yr OnsiteFull Time
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
4w
Save
Mark Applied
Hide
Program Manager
Houston, Texas, United States
$90k-$130k/yr OnsiteFull Time
Program management experience owning complex, multi-stakeholder programs from NPI through production; customer-facing communication, cross-functional coordination, PCB/PCBA knowledge preferred; Salesforce proficiency.
Salesforce, ERP, MRP
2w
Save
Mark Applied
Hide
Customer Delivery Manager
Spring or Heredia or Tlaquepaque
$105k-$162k/yr OnsiteFull Time
10+ YOE10+ years experience; degree in Computer Science/IT/Business or equivalent work experience; experience in ITIL/ITSM, customer support, and account management; strong communication and leadership skills.
ITIL, ITSM
1w
Save
Mark Applied
Hide
Manager, Customer Education
Houston, Texas, United States
$125k/yr RemoteFull Time
NAVEX: Provides software for corporate risk, compliance, and incident management.
5+ YOE3+ Mgmt5+ years as a technical writer or instructional designer,3+ years people management,experience with Jira,Microsoft SharePoint,Salesforce;MadCap Flare/Videate a plus,strong communication,project and stakeholder management,AI readiness.
Jira, Microsoft SharePoint, Salesforce, MadCap Flare, Videate
1mo
Save
Mark Applied
Hide
Senior Customer Solutions Manager, AWSI - HCLS - HealthTech
Boston or Arlington or Chicago or Houston or Dallas
$154k-$208k/yr OnsiteFull Time
4+ YOE7+ years leading large-scale technical programs, 4+ years customer-facing experience, Bachelor's in STEM or business, experience leading cross-functional transformation teams, strong communication and problem-solving skills.
AWS Services, GenAI, Scrum, Agile, SAFe
4w
Save
Mark Applied
Hide
Program Manager 1 - Graduate and Professional Programs
Houston, Texas, United States
$43k-$49k/yr OnsiteFull Time
0+ YOEBachelor's-level knowledge required; manage day-to-day program operations, budgets, recruitment events, CRM communications, reporting, and provide customer service to prospective students.
Salesforce, Oracle, Slate, PeopleSoft, Hobson
3w
Save
Mark Applied
Hide
Leadership Foundations Program
Houston, Texas, United States
$60k/yr OnsiteFull Time
Bachelor's degree required; interest in leadership, strong communication, problem-solving, adaptability, mechanical aptitude, and ability to work in fast-paced customer-focused environments.
1w
Save
Mark Applied
Hide
Microsoft Dynamics 365 Customer Engagement (CRM) Manager
Minneapolis or Chicago or Philadelphia or Los Angeles or Houston or Des Moines or St. Louis
$107k-$215k/yr OnsiteFull Time
5+ YOE5+ years leading technical teams, proven Dynamics CE/CRM implementation experience, project management, financial planning, stakeholder management, strong communication and problem-solving skills.
D365 F&SC, BC, CE, Commerce, Power Platform, Microsoft 365, Data & AI, Azure, Microsoft Office, MS Project, Microsoft Dynamics CE
13h
Save
Mark Applied
Hide
Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations
Sofia or Spring or Tlaquepaque or Bucharest
$120k-$275k/yr HybridFull Time
10+ YOEBachelor's/Master's in business or engineering (or equivalent),10+ years leading transformation/programs,experience with program governance,KPI management,stakeholder engagement;PMP and Lean Six Sigma preferred.
Microsoft Office
4w
Save
Mark Applied
Hide
Project Manager – Customer Owned Energy Systems
Austin or Nashville or Chicago or Miami or Seattle or Portland or Charlotte or Dallas or Houston or Boston or Philadelphia or Denver
$120k-$160k/yr HybridFull Time
7+ YOEBachelor's in engineering or related, 7+ years as project engineer/manager on energy or utility infrastructure projects, experience managing scope/schedule/budget/risk/quality, EVM/EAC financial experience, strong communication and analytical skills.
Estimate-at-Completion (EAC), Earned Value Management (EVM)
3mo
Save
Mark Applied
Hide
Capgemini Invent - Customer AI Product Manager - Contact Center AI (Houston, TX, US)
Houston, Texas, United States
$121k-$237k/yr OnsiteFull Time
AI product/program management experience in customer-facing or operational domains; familiarity with contact centers; strong PM skills; ability to deliver AI products with measurable business value.
1mo
Save
Mark Applied
Hide
Global Change Management Leader, Customer Experience CoE (Wickliffe, OH, US, 44092-2298)
Wickliffe or Deer Park or Jurong or Pudong
HybridFull Time
10+ YOEBachelor's degree, 10+ years enterprise change management experience, proven leadership of large-scale transformations, expertise with Prosci/ADKAR and other change methodologies, strong communication, facilitation, and program management skills.
SAP, Customer Relationship Management (CRM)
1w
Save
Mark Applied
Hide
Director, Customer Success & Solutions - 210546
Houston, Texas, United States
OnsiteFull Time
15+ YOE5+ Mgmt15+ years leadership experience in customer-facing organizations, 5+ years managing managers, experience scaling customer success/professional services, energy or complex software domain experience, strong executive presence and operational transformation skills.
1mo
Save
Mark Applied
Hide
AMS Customer Support Labor Strategy
Spring, Texas, United States
$116k-$182k/yr OnsiteFull Time
10+ YOE10+ years project management experience preferred, degree in business or related field recommended, PMP preferred; strong finance, project planning, stakeholder management, and process improvement skills.
Microsoft Project, Agile Methodology, Customer Relationship Management
1mo
Save
Mark Applied
Hide
AMS Customer Support Labor Strategy
Spring or Houston
$116k-$182k/yr OnsiteFull Time
10+ YOESenior project leader with 10+ years' experience managing large, complex internal projects; financial management, stakeholder engagement, project planning, and mentoring. PMP preferred; Bachelor's or Graduate degree recommended.
Microsoft Project
1w
Save
Mark Applied
Hide
CSSC Manager, OEM Technical Solutions
Oakville or Apodaca or Aurora or Brookshire or Fresno or Lenexa
$96k-$149k/yr HybridFull Time
5+ YOE3+ MgmtBachelor's or equivalent (5+ years) or relevant experience, 3+ years management in technical sales support/application engineering, customer-focused leadership, SAP experience, Spanish language a plus, must be authorized to work without sponsorship.
SAP (CRM/C4C/SD)
Explore Jobs