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Customer Experience Manager
Austin, Texas, United States
$65k-$75k/yr OnsiteFull Time
3+ YOE3+ years relevant experience preferred, undergraduate degree preferred, valid driver\u0002s license, bilingual English/Spanish preferred, strong analytics, customer experience, supervision and program management skills.
1w
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Customer Experience Manager
Austin or Boston or Denver or New York City
$106k-$208k/yr HybridFull Time
6+ YOE6+ years in CX/insights with experience designing listening programs, synthesizing quantitative and qualitative feedback, managing closed-loop processes, and influencing cross-functional stakeholders.
Medallia, Qualtrics, GenAI, natural language processing, sentiment analysis
3mo
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Customer Program Manager - PC
Austin, Texas, United States
HybridFull Time
10+ YOEBachelor's in Engineering or related field; 10+ years PC/server program experience; PMP; 5+ years leading large cross-functional programs; strong PM and cross-functional leadership; knowledge of PC markets.
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Senior Program Manager
Austin, Texas, United States
OnsiteFull Time
12+ YOE12+ years program/subcontract management experience, BS/MS in engineering, aerospace/system engineering background, familiarity with RF/satellite systems, EVMS/CAM/risk management experience, ability to manage cross-functional teams and government customers.
EVMS, CAM
2w
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Customer (Hyperscalers) Program/Product Manager
Austin, Texas, United States
HybridFull Time
8+ YOEBachelor's in Engineering or Business,8+ years in program/product/operations in semiconductors or power electronics,experience with NPI/supply chain and volume ramps,cross-functional leadership,communication and analytical skills.
2mo
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Engineering Program Manager, Quality Assurance - Customer Systems
Austin, Texas, United States
OnsiteFull Time
Experience in quality assurance, test automation, release management, coordinating testing, risk and dependency management, and practical use of GenAI to improve QA workflows.
GenAI
1d
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Client Experience Manager
Kent or Memphis or Austin or Parsippany-Troy Hills or Marietta or Houston or McKinney or United States
$85k-$100k/yr OnsiteFull Time
5+ YOE5+ Mgmt5+ years managing customer relations, operations and procurement; high school diploma required; valid driver’s license; pass drug screen and background check; ability to read contracts and technical documents; strong verbal and written English.
1mo
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Senior Technical Program Manager
United States or Redmond or Mountain View or Austin or Houston or Chicago or New York or Cambridge or Atlanta
$120k-$235k/yr OnsiteFull Time
4+ YOEBachelor's degree and 4+ years experience in engineering/product/technical program management/data analysis or equivalent; 2+ years managing cross-functional projects; experience with customer-facing engineering engagements; cannot sponsor work visa.
2w
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Senior Digital Customer Success Program Manager
Austin or United States
$92k-$120k/yr HybridFull Time
4+ YOE4+ years customer success experience with digital/tech-touch models; strong analytics, communication, and program-building skills; experience with Outreach/HubSpot; comfortable using AI tools.
Claude, ChatGPT, Outreach, HubSpot, Salesforce, Zendesk
1mo
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Manager I, Content Program Management
Seattle or Barcelona or Austin or Florida or Georgia or Idaho or North Carolina or Texas or Michigan or Canada or Australia or Europe
$91k-$129k/yr RemoteFull Time
2+ YOE2+ Mgmt2+ years managing content teams and programs in operations or customer-facing environments; 2+ years applying program/project/business analysis; knowledge management and help-center experience; strong data and stakeholder skills; BA/BS or equivalent. Must reside in FL, GA, ID, NC, TX, or MI and work remotely.
3mo
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Customer Program Specialist
Austin, Texas, United States
OnsiteFull Time
3+ YOE3–5 years in sales and customer service; aerospace experience preferred; manages intermediate to complex accounts; strong service mindset; proficient in MS Office; bachelor's preferred.
Microsoft Office (Outlook, Word, PowerPoint, Excel)
2w
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Program Manager- Help Desk
Austin, Texas, United States
HybridFull Time
10+ YOE1+ MgmtBachelor's degree, 10 years overall experience, 3+ years in customer service/help desk, 1+ year supervisory experience, proficiency with Microsoft Office, and security eligibility.
Microsoft Office
1w
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Hot Laps Program Manager
Del Valle, Texas, United States
OnsiteFull Time
5+ YOE5+ years in motorsports/event/fleet operations with leadership experience, strong organizational and customer-service skills, valid driver's license, ability to work nights/weekends/holidays.
2w
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Customer Solutions Manager, US ISV
Austin or Seattle or Herndon or San Francisco
$131k-$178k/yr OnsiteFull Time
5+ YOE5+ years leading large-scale technical programs, 3+ years enterprise IT experience, bachelor\u0002s degree in STEM, strong program management, organizational change, communication, and technical acumen.
1w
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Customer Success Integration Manager
Round Rock, Texas, United States
$150k-$190k/yr OnsiteFull Time
5+ YOE5+ years technical program/platform enablement experience, Bachelor's in CS/IT or related, strong cloud, AD, GitLab, DevSecOps and stakeholder management skills; PMP/Agile preferred.
GitLab, SonarQube, Artifactory, Hashicorp Vault, SNYK, Langfuse, Okta, DataRobot, PostgreSQL
1mo
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Program Specialist (Statewide)
Austin, Texas, United States
$4k-$4k/mo OnsiteFull Time
0.5+ YOEExisting TWC employee only. Program Specialist I: 6 months public/private agency policy work; Program Specialist II: 1 year. Requires call-center customer service, training/lead duties, Microsoft Office, FileNet, CAST, CAPES, EDGE; TWC Accounts Examiner experience preferred; bilingual (English/Spanish) preferred.
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, FileNet, CAST, CAPES, EDGE
1mo
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Customer Success Manager/Implementation Consultant
Nashville or Austin
HybridFull Time
3+ YOE3+ years in customer-facing B2B SaaS/post-sales implementation roles; experience owning complex implementations, ERP/P2P consulting (NetSuite, Sage), strong project management, communication, and consultative skills.
NetSuite, Sage, Stampli, ChatGPT Enterprise, ERP, P2P
1mo
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Sr. Program Administrator
Austin, Texas, United States
OnsiteFull Time
5+ YOEEither a Bachelor's in Business/Supply Chain/Engineering or 5+ years project administration experience in manufacturing; strong communication, Excel/Google Sheets proficiency, willingness to learn Oracle, RMA/order management and customer-facing coordination skills. US citizen or lawful permanent resident required for ITAR facility.
Microsoft Excel, Google Sheets, Oracle
1w
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AI Voice Experience Designer
Austin, Texas, United States
RemoteFull Time
Lead customer-facing AI agent implementations, tune voice/personality, improve conversational fluency, and drive production deployments for strategic customers.
text-to-speech (TTS), large language models (LLMs)
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