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Customer Program Manager
Research Triangle Park, North Carolina, United States
$128k-$168k/yr HybridFull Time
8+ YOELead complex customer-facing programs, manage scope/schedule/budget/risks, apply delivery methods and AI responsibly, and present to executives; PMP required and degree or equivalent experience.
Agile, Waterfall, Scrum, ITIL, AI
1mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
1mo
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Program Manager, Strategic Customer Delivery
Tucson or Raleigh or Carmel
$108k-$156k/yr RemoteFull Time
10+ YOE10+ years program/project management experience, bachelor’s degree or equivalent, PMP/PRINCE2/PMI-ACP (or similar), 5+ years leading cross-functional teams, enterprise software delivery and AI-enabled solutions experience.
2mo
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MDM Program Manager| Customer 360 | Reference Data Programs
Raleigh, North Carolina, United States
OnsiteFull Time
15+ YOE8+ Mgmt15+ years program/change management experience with 8+ years on enterprise data programs, Big 4 consulting background, delivery ownership of MDM/Customer 360, mastery of program management methodologies, and executive communication skills.
Jira, Microsoft Project, ServiceNow, Smartsheet, Informatica MDM, SAP MDG, Reltio, Stibo STEP, Salesforce, Microsoft Dynamics
1mo
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Senior Program Manager
Holly Springs, North Carolina, United States
OnsiteFull Time
8+ YOEBachelor's degree required, 8+ years program/project management experience, strong customer relationship and business acumen, knowledge of biologics/CDMO and cGMP/regulatory expectations, stakeholder coordination and risk management skills.
3w
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Program Manager
Chapel Hill, North Carolina, United States
$54k-$65k/yr HybridFull Time
3+ YOEUndergraduate degree and 3+ years administrative/project experience, strong project management, customer service, MS Word/Excel/PowerPoint proficiency, event management and communication skills.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
1mo
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Hyperscale DC Customer Success Program Specialist
Raleigh, North Carolina, United States
$65k-$75k/yr OnsiteFull Time
5+ YOEProgram management and supply-chain experience, D365 and Excel proficiency, strong analytical and communication skills, basic fiber-optic knowledge, willingness to travel ~10%, bachelor's degree or 5+ years experience.
D365, VBA, Access, Java, Microsoft Excel
1w
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Senior Program Manager / Contract Manager (5949)
Raleigh, North Carolina, United States
$139k-$173k/yr OnsiteFull Time
10+ YOEMaster's degree,10+ years managing complex federal service contracts and IDIQ task orders,experience interfacing with government customers,financial and staffing oversight,knowledge of FAR/DFARS;PMP and Secret clearance preferred.
1w
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Customer Engagement Manager
Durham, North Carolina, United States
OnsiteFull Time
8+ YOE8+ years customer-facing technology experience, bachelor’s preferred, strong customer relationship, financial oversight, risk management, technical fluency, communication, and coaching skills.
2w
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Program Associate
Washington or Durham or Illinois or Maryland or New Jersey or New York or North Carolina or Virginia
$60k-$70k/yr HybridFull Time
2+ YOE2–4 years administrative or customer-facing experience; experience with contracts, nonprofit financials, Microsoft Office Suite and CRM; strong communication, time management, and process orientation.
Microsoft Office Suite, CRM
1mo
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Principal Journey Experience Owner
Durham or Alabama or Arizona or Arkansas or Colorado or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maryland or Michigan or Mississippi or Missouri or North Carolina or Ohio or Oklahoma or Pennsylvania or South Carolina or South Dakota or Tennessee or Texas or Utah or Virginia or Wisconsin or Wyoming
$119k-$190k/yr HybridFull Time
8+ YOEBachelor's degree or equivalent, 8+ years experience in customer experience/process/experience design (10+ years in lieu of degree). Lean Six Sigma Green Belt required; Black Belt preferred. Experience leading process transformation and value stream management.
Lean Six Sigma (LSS), Six Sigma, Value Stream Mapping (VSM), Value Stream Management, Waterfall Model, Root Cause Analysis (RCA)
5d
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Athletic Program Coordinator
Raleigh, North Carolina, United States
$60k-$94k/yr OnsiteFull Time
3+ YOEBachelor's degree in related field and 3+ years recreation/program or special event experience; valid NC Class C driver requirement (or obtain within 60 days); supervisory, budgeting, scheduling, and customer service skills.
3w
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Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services
Garner or Nashville or Arlington
$146k-$208k/yr OnsiteFull Time
5+ YOE5+ MgmtBachelor's degree or equivalent; 5+ years customer-facing and program leadership experience; technical and customer-facing skills; ability to travel up to 50%.
2mo
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Common Cloud Environment (C2E) Support Lead/Program Manager - Intermediate
Fort Bragg or Radford
$100k-$140k/yr OnsiteFull Time
Active DoD Secret clearance; degree in CS/IS/Engineering/Business; experience with Common Cloud Environment; PMP or DAWIA III; strong customer relations; effective multi-project management.
AWS, Azure, VMware, Windows Server, MS SQL, Oracle OS
1mo
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Manager, CXOps - Digital Customer Success Management
Raleigh, North Carolina, United States
HybridFull Time
8+ YOEBachelor's degree or equivalent experience, 8+ years relevant experience, 2-4 years leadership preferred; experience designing digital customer success programs, health scoring, automation, and Gainsight configuration.
Gainsight
2mo
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Customer Facing, Project Manager – North Carolina
Durham or Greensboro or Charlotte or Raleigh
$117k-$183k/yr RemoteFull Time
8+ YOEBachelor’s in a scientific field or equivalent experience; 8+ years in relevant work, including 5+ years customer-facing project management; PMP preferred; travel up to 50%+; strong communication; vendor coordination.
Microsoft Office, MS Project, Smartsheet, Visio, SAP, Maximo
1mo
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Customer Engagement Manager
Fort Liberty, North Carolina, United States
$134k-$241k/yr OnsiteFull Time
10+ YOEActive TS/SCI clearance, 10+ years DoD program experience, mission requirements capture in ISR/geospatial/data analysis/mission planning, excellent communication, willingness to travel 10-20%, technical or business degree preferred.
1mo
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Aquatics Program Supervisor
Raleigh, North Carolina, United States
OnsitePart Time
1+ YOE0.5+ MgmtHigh school diploma/GED, StarGuard Elite lifeguard/BLS/CPR/First Aid, swim 300 yards, tread water 1 minute, 1+ year lifeguarding and instructor/coaching experience, 6 months customer service and supervisory experience, pass Life Time courses.
1mo
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Service Delivery Manager
Research Triangle Park, North Carolina, United States
$170k-$220k/yr OnsiteFull Time
12+ YOE12+ years relevant experience managing managed services delivery, strong technical knowledge in storage/cloud, program/project management (PMP preferred), deep ITIL knowledge, and ability to lead customer relationships and service improvements.
1w
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Senior Director, Customer Success (RapidScale)
Raleigh, North Carolina, United States
$149k-$248k/yr HybridFull Time
12+ YOE7+ MgmtBA/BS with 12+ years relevant experience (or equivalent), 7+ years leadership, experience building scalable customer success programs and playbooks in managed services/cloud/SaaS, strong cross-functional orchestration and executive presence.
VMware, AWS, Azure, Google Cloud
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