114 customer experience program manager jobs at 80 companies in Detroit, MI
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOE8+ years of relevant experience; strong data analytics; dealer operations knowledge; proficient in MS Office; experience with data platforms.
Snowflake, SAS, Palantir, Qualtrics XM, Power BI, Qlik, JD Power Live, Microsoft Copilot, Excel, PowerPoint
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years relevant experience, proficiency with analytics platforms and Microsoft Office 365, experience in dealer fixed operations, strong communication and executive presentation skills, willingness to travel for dealer assessments.
Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot, Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel
1w
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Customer Experience Manager
Detroit, Michigan, United States
$116k-$218k/yr HybridPart Time
5+ YOE3+ Mgmt5+ years in customer/experience/service design or consulting, bachelor's degree, expertise in journey mapping and service blueprinting, advanced Miro and PowerPoint skills, strong strategic and communication abilities.
Miro, PowerPoint
1mo
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Program Manager
Shelby Township, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project/program management in automotive manufacturing or industrial automation; experience with custom machinery programs; strong cross-functional leadership, risk management, and stakeholder communication skills.
1mo
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Program Manager
Lakeshore, Ontario, Canada
$90k-$120k/yr HybridFull Time
2+ YOE2+ years program management experience in injection molding or tooling, hands-on mold/machining experience preferred, Bachelor\u0002s degree preferred, strong customer-facing, communication, and project management skills.
Salesforce, ERP
2mo
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
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Program Manager
Saline, Michigan, United States
OnsiteFull Time
2+ YOE2+ years related manufacturing experience required (5 years or Bachelor's preferred). Requires program/account management, customer relationship skills, and proficiency with Microsoft Excel, Word, and PowerPoint.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
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Customer Technical Program Manager, Vehicle OS
Ann Arbor, Michigan, United States
$160k-$250k/yr OnsiteFull Time
5+ YOE5+ years technical program management in automotive, strong customer-facing experience with OEMs, ability to coordinate cross-team delivery, technical depth to assess feasibility, and program governance experience.
ASPICE, ISO 26262, AUTOSAR
23h
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Manager of Program Managers
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree in engineering, business, or a related field; 5+ years of project management leadership and 10 years of automotive program management experience. Requires manufacturing, customer, communication, and travel experience.
Microsoft Office, Microsoft Project
5d
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Program Manager - Michigan
Detroit or Michigan
$68k-$79k/yr FieldFull Time
Experience managing accounts, preferably in healthcare; strong relationship-building, customer service, independent work, and CRM experience, including Salesforce.com.
Salesforce
2d
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Program Manager
Cincinnati or Detroit
$60k-$140k/yr HybridFull Time
5+ YOERequires 5–7 years in CX design, product development, or related work; Agile experience; client and agency collaboration; customer research; CX methodologies; and HTML/CSS understanding.
HTML, CSS
1w
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Director, Customer Experience Strategy & Operations
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
23h
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Manager of Program Managers
Auburn Hills, Michigan, United States
OnsiteFull Time
10+ YOE5+ MgmtBachelor's degree in engineering, business, or a related field; 5+ years managing project management leaders; 10 years automotive project management experience; manufacturing, customer-facing, communication, analytical, and travel capabilities.
Microsoft Office, Microsoft Project
2w
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Customer Project Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's degree,7+ years project or customer account management experience,proven multi-project management,budget and risk management,excellent communication,legal U.S. work authorization required (no visa sponsorship).
Planisware, Jira, CRM
1w
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Senior Director, Program Management
Southfield, Michigan, United States
OnsiteFull Time
15+ YOE7+ Mgmt15+ years in program management or manufacturing leadership, minimum 7 years leading large cross-functional teams, bachelor's required (MBA preferred), OEM program experience, P&L accountability, executive customer engagement.
1mo
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Sr. Program Manager SW
Auburn Hills, Michigan, United States
OnsiteFull Time
7+ YOEBachelor's in Engineering/Business required (MBA preferred), minimum 7 years automotive program management experience, strong communication, organizational and conflict-resolution skills, ability to interface with suppliers and customers.
1mo
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Project Manager Customer Team
Auburn Hills, Michigan, United States
OnsiteFull Time
5+ YOE3+ MgmtBachelor's in engineering or related field, 5+ years project management experience (≥3 years leading cross-functional teams), manufacturing product development/industrialization experience, strong PM methodology, risk/change management, and fluent English.
1mo
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Strategic Development Program Trainee
Chatham, Ontario, Canada
$50k-$60k/bi-wk OnsiteFull Time
Bachelor's degree required; proficiency in Microsoft Office; strong communication, analytical, organizational, and problem-solving skills; customer-service orientation and leadership potential.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
3w
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General Manager – Healthcare Customer Service Operations
Troy, Michigan, United States
$180k-$200k/yr RemoteFull Time
20+ YOE20+ years healthcare contact-center leadership experience, managing 500+ agents; bachelor\u0002s degree or equivalent; strong SLA/KPI, stakeholder, and operational management; Microsoft Office proficiency.
Microsoft Word, Microsoft PowerPoint, Microsoft Excel
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