163 customer experience program manager jobs at 111 companies in Michigan
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOE8+ years of relevant experience; strong data analytics; dealer operations knowledge; proficient in MS Office; experience with data platforms.
Snowflake, SAS, Palantir, Qualtrics XM, Power BI, Qlik, JD Power Live, Microsoft Copilot, Excel, PowerPoint
3mo
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Customer Experience Program Manager
Auburn Hills, Michigan, United States
OnsiteFull Time
8+ YOEBachelor's degree, minimum 8 years relevant experience, proficiency with analytics platforms and Microsoft Office 365, experience in dealer fixed operations, strong communication and executive presentation skills, willingness to travel for dealer assessments.
Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot, Microsoft Office 365, Microsoft PowerPoint, Microsoft Excel
1mo
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Program Manager, Customer Care Services
Michigan or United States
$99k-$168k/yr HybridFull Time
5+ YOE3+ MgmtBachelor's degree required; 5+ years program/project management with financial responsibility; 3+ years leadership; must pass background check and drug screen; experience with client relationships, energy programs, budgeting, data analysis, and Microsoft Office preferred.
Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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Program Manager
Shelby Township, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's or equivalent experience; 5+ years project/program management in automotive manufacturing or industrial automation; experience with custom machinery programs; strong cross-functional leadership, risk management, and stakeholder communication skills.
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Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yr HybridFull Time
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Cloud (SaaS), Salesforce, Dynamics, Amazon Connect, Genesys, NICE, IVR, GenAI
4w
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Program Manager
Saline, Michigan, United States
OnsiteFull Time
2+ YOE2+ years related manufacturing experience required (5 years or Bachelor's preferred). Requires program/account management, customer relationship skills, and proficiency with Microsoft Excel, Word, and PowerPoint.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
2d
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Program Manager
Portage or Gastonia
HybridFull Time
2+ YOE2+ years program management experience in automotive or heavy-duty industry, bachelor\u0002s in engineering or business preferred (or 5 years related experience), strong customer orientation, project coordination, and Microsoft Office/ERP proficiency.
Microsoft Office, ERP, SAP ERP, xSEP
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Customer Technical Program Manager, Vehicle OS
Ann Arbor, Michigan, United States
$160k-$250k/yr OnsiteFull Time
5+ YOE5+ years technical program management in automotive, strong customer-facing experience with OEMs, ability to coordinate cross-team delivery, technical depth to assess feasibility, and program governance experience.
ASPICE, ISO 26262, AUTOSAR
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Program Manager
Lapeer, Michigan, United States
OnsiteFull Time
8+ YOEHigh school diploma required; Associate/Bachelor's preferred. 8+ years program management experience in automotive/aerospace/defense, metal fabrication exposure, customer-facing and cross-functional leadership, proficiency with Microsoft Outlook/Word/Excel.
Microsoft Outlook, Microsoft Word, Microsoft Excel, CNC
1w
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Customer Program Manager
Burton, Michigan, United States
HybridFull Time
5+ YOEBachelor's in supply chain or related or equivalent experience, 5+ years in supply chain/operations/program management, Excel and Power BI proficiency, Epicor Prophet 21 experience preferred, VMI/Kanban experience, analytical and communication skills.
Microsoft Excel, Power BI, Epicor Prophet 21 (P21)
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Program Manager
Lapeer, Michigan, United States
OnsiteFull Time
8+ YOEHigh school diploma/GED required; Associate or Bachelor\u0002s preferred. 8+ years program management experience in automotive/aerospace/defense; strong metal fabrication and plastics manufacturing knowledge (CNC, stamping, press brake, laser cutting/welding); customer-facing and cross-functional leadership; Microsoft Outlook/Word/Excel proficiency...
Microsoft Outlook, Microsoft Word, Microsoft Excel, CNC
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Advanced Program Manager
Zeeland, Michigan, United States
OnsiteFull Time
5+ YOEBachelor's degree in a related field, 5+ years product development or manufacturing experience, program/project management knowledge, cross-functional leadership, cost and schedule control, customer communication.
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Strategic Program Manager
Arizona or California or Colorado or District of Columbia or Delaware or Florida or Georgia or Hawaii or Iowa or Illinois or Indiana or Kansas or Massachusetts or Maryland or Michigan or Minnesota or Missouri or North Carolina or Nevada or New Hampshire or New Jersey or New York or Ohio or Oregon or South Carolina or Texas or Tennessee or Utah or Virginia or Washington or West Virginia or Wisconsin or Wyoming
$105k-$150k/yr RemoteFull Time
Fictiv: On-demand manufacturing platform for custom mechanical components.
5+ YOE5+ years managing programs in engineering or manufacturing, experience with NPD/NPI and high-volume manufacturing, bachelor's in engineering preferred, strong program/risk management and customer-facing skills.
CNC Machining, 3D Printing, Injection Molding, Sheet Metal Fabrication, Die Casting, Assembly
1mo
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Program Manager - Automotive Manufacturing
Coopersville, Michigan, United States
OnsiteFull Time
3+ YOEBachelor's degree or equivalent experience, minimum 3 years manufacturing program management experience (automotive ideal), strong operations/process skills, customer relationship ability, and excellent communication.
1mo
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Retail Customer Experience Coordinator
Kentwood, Michigan, United States
$15-$16/hr OnsiteFull Time
1+ YOE0.5+ Mgmt1 year retail and 6 months leadership experience; ability to train and coach associates, promote loyalty programs, handle POS/registers, multitask, and provide excellent customer service.
POS
2w
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Program Manager - Automation
Wyoming, Michigan, United States
OnsiteFull Time
Experience in manufacturing or technical environments, ability to coordinate cross-functional teams, manage project schedules, track costs, communicate with customers, and drive project execution.
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Program Manager - Utility
Lansing, Michigan, United States
FieldFull Time
5+ YOE1+ MgmtBachelor's in related technical field or equivalent, 5+ years technical experience with generators/switchgear/micro-grid systems, 1-3 years management experience, NFPA 70E knowledge, PMP/OSHA preferred, strong project management and customer-facing skills.
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, CAT systems
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Associate Program Manager – Custom Automation
Grand Rapids, Michigan, United States
OnsiteFull Time
2+ YOE2+ years in project coordination/program management or related manufacturing environment; strong communication, organization, schedule management; comfortable in office and manufacturing settings; Microsoft Office proficiency.
Microsoft Excel, Microsoft Outlook, Microsoft Word, Microsoft Teams, Microsoft Project, ERP, ISO 9001
1mo
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Manager I, Content Program Management
Seattle or Barcelona or Austin or Florida or Georgia or Idaho or North Carolina or Texas or Michigan or Canada or Australia or Europe
$91k-$129k/yr RemoteFull Time
2+ YOE2+ Mgmt2+ years managing content teams and programs in operations or customer-facing environments; 2+ years applying program/project/business analysis; knowledge management and help-center experience; strong data and stakeholder skills; BA/BS or equivalent. Must reside in FL, GA, ID, NC, TX, or MI and work remotely.
2mo
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Director, Customer Experience Strategy & Operations
San Francisco or New York or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yr OnsiteFull Time
10+ YOE10+ years in strategy/operations/product ops/customer experience or similar; Bachelor's required (MBA preferred); AI-native operator with strong stakeholder partnership, people leadership, and data-driven problem solving.
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