Program Manager, Customer Experience and Insights Team
Hawthorne, California, United States
$74k-$130k/yrOnsiteFull Time
AmazonNASDAQ: AMZN: Global online retail and cloud computing technology provider.
3+ YOE3+ years program management; cross-functional with tech/non-tech; data-driven; AI-enabled workflows; stakeholder management; strong communication; proficient with project tools.
Customer Experience & Service Transformation Advisory Manager
San Francisco or Milwaukee or Herndon or Dallas or Columbus or Kirkland or Irvine or New York City or Cincinnati or Oklahoma City or Cleveland or Austin or Albany or Chicago or Arlington or St. Petersburg or Hartford or Pittsburgh or St. Louis or Miami or Sacramento or Beaverton or Raleigh or Minneapolis or Scottsdale or Mountain View or Morristown or Denver or Boston or Philadelphia or Des Moines or Overland Park or Los Angeles or Charlotte or Walnut Creek or Carmel or Seattle or Houston or Atlanta or Redmond or Bentonville or Detroit or Nashville or San Diego
$94k-$294k/yrHybridFull Time
AccentureNYSE: ACN: Global provider of management consulting and technology services.
6+ YOE6+ years management consulting experience focused on customer service/contact centers, experience with cloud (SaaS), customer service platforms (Salesforce, Dynamics, Amazon Connect, Genesys, NICE), AI/GenAI, solutioning, analytics, change management, and team leadership; bachelor's preferred; MBA a plus.
Peraton: National security and mission-critical government technology services provider.
16+ YOERequires 16+ years of related experience, 8+ years interfacing with government or prime customers, large-program management experience, staff leadership, modern IT experience, and PMP certification.
Peraton: Provides advanced technology and mission support for government agencies.
16+ YOERequires 16+ years of related experience, 8+ years interfacing with government or prime customers, large-project management experience, staff leadership, modern IT program experience, and PMP certification.
SeniorLondon Stock Exchange: SNR: Designs and manufactures high-technology components for aerospace and land vehicles.
5+ YOEBachelor’s degree in engineering or business, 5+ years of progressively responsible experience, and program management expertise. Aerospace, Lean, Six Sigma, manufacturing, customer, cost, and schedule experience preferred.
RAVE Aerospace: Developing in-flight entertainment and connectivity systems for airlines.
10+ YOE5+ Mgmt10+ years program/project management experience, 5+ years senior aerospace program delivery, bachelor's degree or equivalent, strong customer relationship and cross-functional collaboration skills.
Quickparts: Provider of on-demand custom manufacturing and prototyping services.
5+ YOE5-7 years program or project management in manufacturing/engineering; strong organizational and communication skills; customer-focused; knowledge of manufacturing processes (3D printing, CNC, injection molding a plus); Office 365; GD&T; experience with HubSpot, NetSuite, Monday.com.
Canopy Aerospace & Defense: Manufacturer of advanced thermal and signature-reducing aerospace materials.
4+ YOEAssociate's or Bachelor's in Engineering/Business or equivalent experience, 4+ years program/project management or production planning in aerospace/defense/advanced materials, ERP and customer portal experience, proficiency with Microsoft Project/Smartsheet/Jira/Microsoft Excel, ability to obtain U.S. security clearance.
ERP, customer portals, Microsoft Project, Smartsheet, Jira, Microsoft Excel, PLM systems, CAD
CesiumAstro: Develops phased array communication systems for satellites and aircraft.
12+ YOE12+ years program or subcontract management experience; BS/MS in engineering; aerospace systems/design experience; familiarity with RF/communication/satellite systems; CAM, risk management, EVMS, integrated master plans/schedules; experience with government customers; PMP preferred.
Skydio: Develops autonomous AI drones for defense and industrial inspection.
Experience managing complex, customer-facing programs with U.S. Law Enforcement or military, strong technical aptitude, program planning, risk and budget management, and excellent communication; FAA Part 107 encouraged.
Libertana: Provides personalized home healthcare and community social services
5+ YOE2+ Mgmt5+ years program administration or financial operations experience with 2+ years supervisory experience; strong customer service, data entry, financial tracking, Excel and payroll/accounting proficiency; knowledge of DDS/Regional Center preferred.
Emerald Technologies: Provides design and manufacturing services for complex electronic assemblies.
2+ YOERequires 2+ years of related manufacturing experience, or 5 years of relevant industry experience; manufacturing, engineering, technical services, customer account development, commercial execution, and MS Office proficiency.
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Rocket LabNasdaq: RKLB: Operates launch vehicles and manufactures satellites for space missions.
12+ YOE8+ MgmtBachelor's in a technical discipline, 12+ years aerospace experience, 8+ years technical program management, active TS/SCI clearance, experience with prototype-to-flight transitions, risk management, and customer engagement.
Anduril Industries: Defense technology building autonomous military hardware and software.
5+ YOEManage end-to-end airborne electronic warfare programs including scope, schedule, budget, risk, customer interface, flight test, and platform integration; 5+ years defense program experience and active U.S. Secret clearance required.
Stevanato GroupNYSE: STVN: Manufacturer of pharmaceutical drug containment and delivery systems.
5+ YOE5+ years injection molding/manufacturing experience, BS in Engineering or equivalent, knowledge of ISO 9001/ISO 13485 and FDA 21 CFR 820, PMP preferred, proficiency in estimating, quality planning, and customer-facing program leadership.
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Minitab, CAD, GD&T
Irvine or Fremont or Manteno or Ohio or China or Japan or Europe
$200k-$240k/yrOnsiteFull Time
Gotion High-techShenzhen Stock Exchange: 002074: Develops and manufactures lithium-ion batteries and energy storage systems.
3+ YOE5+ MgmtBachelor's in engineering,5+ years technical program management,3+ years automotive/EV product development experience,knowledge of battery cell/pack systems,DV/PV APQP PPAP experience,ability to travel and communicate with OEM customers.
SafranEuronext Paris: SAF: Designs, manufactures, and supports aircraft engines and aerospace systems.
10+ YOEBachelor's degree,10+ years program management experience in aerospace, proven team leadership, strong financial acumen, risk management, customer-facing program oversight, ability to travel up to 25%.
Harbour Outdoor: A family-owned luxury outdoor furniture brand designing and manufacturing collections in-house for residential, hospitality, and commercial spaces.
2+ YOE2+ years order or project management experience in trade/wholesale/contract/hospitality; proficiency with NetSuite or similar ERP; strong written/verbal communication; ability to self-manage high-volume orders and create organizational systems.
San Francisco or New York City or Tempe or Sunnyvale or Ann Arbor or Chicago or Washington or Seattle or Los Angeles
$170k-$250k/yrOnsiteFull Time
DoorDashNYSE: DASH: Local food delivery and on-demand logistics platform.
10+ YOEBachelor's degree and 10+ years in strategy, operations, product operations, customer experience, marketplace operations, consulting, or a similar analytical role; team-building and cross-functional leadership experience required.
AI, automation, internal apps, Covey Scout for Inbound